Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Historically, the banking experience has never been one to write home about. Let’s unpack that a bit more. And right now, human connection is everything.

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Using customer support to drive loyalty, engagement and revenue.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Mind the Product

APRIL 10, 2020

Itamar highlights three types of product launches: Positive – where a product is launched and is incrementally improved upon. We can use a North Star metric to measure how much value we deliver to the market: WhatsApp uses “sent messages” and Airbnb measures “nights booked”. These are very rare.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Intercom, Inc.

APRIL 29, 2020

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. For businesses in similar positions, leveraging product education can be a powerful way to help customers through this time.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Surveys and Messages.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Mind the Product

MAY 5, 2020

As product and solutions lead at Nifty , as well as a consumer of other software, I have started to piece together how I think the Coronavirus and ensuing remote collaboration phase will affect product development and market positioning for months and years to come. Price Sensitivity is Here to Stay.

Reporting Tools 217

Reporting Tools User Testing Customer Experience Software Review 217

The Product Coalition

NOVEMBER 23, 2021

This should resonate with anyone in a product role because it refocuses a “No” into a positive but realistic approach. Yes, if we can agree that not every message has to be groundbreaking. Photo by Clay Banks on Unsplash Now you aren’t building up roadblocks to success, you’re throwing out challenges to be met as a team.

Customer Experience 197

Customer Experience Positioning Banking Reference 197

Mind the Product

MARCH 14, 2019

Eventually the machine displays an error message, spits out your card, and you have to start the entire process again. Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Much like the lollipop for your child in the queue at the bank. I won’t judge you.).

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

UX Studio: Product Management

OCTOBER 9, 2021

A UX researcher at the largest Hungarian bank. Such a positive outlook didn’t happen overnight. To end on a positive note, the world of research has expanded incrementally. Should you want to improve the design and performance of your digital product, message us to book a consultation with us. Luckily, I was wrong.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

Userpilot

MAY 30, 2025

Banking apps celebrating feature adoption miss the point of their mobile applications. ” So someone switching from urgent Slack messages to your app isn’t fully present yet. Analytics live in one platform, messaging capabilities in another, and product development in a third system. Did they just get distracted?

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Product Management Unpacked

APRIL 3, 2020

I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. If you are relatively new in your position and now find yourself working remotely, you have to go first and make deposits. Do what you say you will do.

Weak Development Team 163

Weak Development Team Product Manager Product Management Banking 163

Product Talk

JANUARY 31, 2024

Luckily, this story ends on a more positive note. Sebastian Wramba is a Product Manager at Netfonds AG , a company that supports independent financial advisors, private bankers, and insurance brokers and any combination of those from “lone wolves” to larger companies like private banks or networks.

Product Research 309

Product Research Reporting Tools Feedback Software Customer Communications 309

The Product Coalition

AUGUST 10, 2021

Creating Positive User Emotions For Your Products Photo by Matthew Henry on Unsplash The colleague who always runs late for your meetings annoys you. Before you make someone feel positive, make them feel (anything) Some products are dry as a tropical day. This means not through customer service, or Contact us vague messaging.

Customer Experience 158

Customer Experience User Testing Customer Feedback Feedback Software 158

Alchemer Mobile

APRIL 11, 2019

But despite these hurdles, Finance apps are uniquely positioned for incredible engagement opportunities, and app publishers are capitalizing on the opportunities that arise. With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. Their frequency of use is lower (e.g.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. They had no way to direct happy people to leave positive reviews in the app stores or redirect unhappy people to one-on-one support.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Product Management Unpacked

JULY 9, 2020

With Pendo, product teams can understand user behavior and sentiment and then act on those insights by engaging with users through in-app messaging or surveys. Crofts observed that like him, product management leaders were very strategic and thoughtful, but their position allowed for a more tangible work output. The burden of bias.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

The Product Coalition

MARCH 24, 2021

Helpsters four step product discovery process Subliminal product management messaging At first I I didn’t know if I was over thinking it and/or I’m just hyper aware of work stuff but I couldn’t help (pardon the pun) to draw comparisons between the Helpsters and real life product management. Was the message was aimed at me, the parent?

Product Manager 119

Product Manager Product Management Product Research Banking 119

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. Vivek is part of the product team at Razorpay and is currently building RazorpayX, which is the neo banking platform that Razorpay is building from ground up.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Alchemer Mobile

MAY 7, 2020

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Product Management University

JANUARY 23, 2017

Must have strong domain expertise in a particular industry (healthcare, banking, etc.) Product marketing’s top focus is helping salespeople understand their target customers as well as those customers understand themselves, and then positioning product solutions accordingly. and/or business function (HR, IT, Finance, etc.)

B2B 133

B2B Product Marketing Marketing Healthcare 133

Userpilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. For example: Banks use the onboarding process to help users get familiar with their mobile app or what to do if they lose their credit card. Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

The Product Coalition

NOVEMBER 19, 2020

He’s been applying for positions for months and has found it nearly impossible to get an interview. More than many other roles, PM positions tend to have stringent qualifications for desired applicants. If you are a consultant, you might apply to a product position at Deloitte, who will understand and value your background.

Technical Review 167

Technical Review Product Manager Product Management Research Software 167

PMLesson's Ace the PM Interview

MARCH 4, 2025

Expect a high-level discussion of your background relevant to the role and what you’re looking for in your next position. Using Telnet or NetCat, create a chat server that allows multiple clients to connect and send messages to one another. Design a system to provide real-time recommendations to users joining new servers.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Product Management University

SEPTEMBER 20, 2017

Define the obstacles each product can eliminate and position, market and sell them under one umbrella – the customer goal. Data security solutions for banks…customer service solutions for telecom…document management solutions for healthcare…you get the picture. Integrate Products. You’re no longer in the business of products.

Data Visualization 100

Data Visualization Product Manager Product Management Healthcare 100

The Product Coalition

JUNE 21, 2021

Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. UI Accessible Messaging Messages in a user interface (UI) that help anyone use software are known as accessible messaging. Error: When a user makes a mistake.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Alchemer Mobile

APRIL 24, 2018

The feature gives people the ability to transfer money to their bank account via their debit card in a matter of minutes. As a LastPass PM, my work positively affects the lives of millions of users every single day. Q: What is a new feature that you are the most proud of? In late 2017, my team launched instant transfer on Venmo.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

The Product Coalition

JANUARY 25, 2024

Users ask Siri questions and have conversations with it via a messaging environment. Response generation : A response generation component creates a user-friendly message if the action requires generating a response in natural language. Finance In the finance sector, transactional chatbots handle various banking tasks with precision.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

PMLesson's Ace the PM Interview

FEBRUARY 20, 2025

JPMorgan Chase is the unified company of its two brands: Chase, a consumer and commercial banking brand, and J.P.Morgan, an investment brand for corporations and governments. System Design Design a real-time fraud detection system for a banking application. Design a real-time notification system for banking alerts.

Reporting Tools 52

Reporting Tools Data Visualization Software Review Technical Review 52

Product Management University

FEBRUARY 25, 2020

That way, they’re always leading from a position of strength. Aspirational Market Positioning. If you have a customer-facing vision for the portfolio and supporting business goals for each product, the foundation of your market positioning is complete. There are seven core principles of portfolio product management.

Marketing 130

Marketing Product Manager Product Management Reporting Tools 130

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. It shifted its focus away from children to their parents, i.e., banking on nostalgia to drive sales. In this post, we share 10 digital transformation examples from 10 industries.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Intercom, Inc.

JANUARY 20, 2022

” “The two-way vulnerability and the transparency led to a symbiotic positivity and better ways of working” The piece I was happy with was that we actually got the sharp end of the stick handed back to us from the team, which was really valuable. .” ” People loved that message.

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250

Mixpanel

JANUARY 12, 2023

It can be incredibly insightful for early-stage companies to establish their positioning and product-market fit. For example, if you’re a company like doola , it’s important to know if your audience is searching for “start a US bank account” or “form an LLC” as you build your initial inbound funnels. I love looking at Plaid’s history.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Userpilot

JULY 8, 2024

After the customers buy the product, the role of the touchpoints is to support customers and provide a positive experience. Examples of post-purchase touchpoints include thank you and welcome emails, upsell and cross-sell messages, onboarding flows , self-service resources, and new feature announcements.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

SEPTEMBER 14, 2023

You can also use the same message to upsell the same sender by highlighting the benefits of other product plans. To prevent the suspension of all services for all users on September 5, 2023: Contact your bank or credit card company to resolve the issue with your payment method. Failed payments. Time-based. Need any assistance?

Analytic Tools 103

Analytic Tools Data Visualization Customer Experience User Testing 103