The Product Guy

DECEMBER 15, 2019

He co-founded a Machine Learning technology startup and served as CPO / VP of Product at intu plc (FTSE 100), Selligent Marketing Cloud, Epica.ai Drew has 20 years of experience working with companies, from startups to Fortune 500s, to help conceive of and build digital products to succeed in the marketplace.

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

The Product Coalition

APRIL 7, 2021

The company has collaborated with startups, small businesses, medium-sized ventures and global names like Google, Huawei, Bolt, MyTaxi, Pipedrive, ZoomEngage, Atlassian, and Codio. Fireart ranks as the leader among Top Mobile App Development Companies for Startups on MobileAppDaily on a global scale. sk and Bia?ystok.

Research Software 113

Research Software Feedback Software Artificial Inteligence User Testing 113

Userpilot

AUGUST 30, 2023

About the author – Else van der Berg Else has over a decade of experience working for startups and scaleups but is currently an interim Product Lead/Advisor at Value Rebels. She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Alchemer Mobile

MAY 7, 2020

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Why is Designing for Emotion so Important?

Data Visualization 132

Data Visualization Reporting Tools Analytic Tools User Testing 132

Valerian Tech

JUNE 26, 2023

Customer Adoption: Building Trust and User Base Gaining customer adoption and building trust are crucial for fintech startups looking to establish themselves in a competitive market. By leveraging their expertise and infrastructure, fintech companies can focus on their core competencies and accelerate growth.

Feedback Software 52

Feedback Software User Testing User Friction Customer Feedback 52

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. Developing applications that cater to this large market can have a widespread positive impact.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

The Product Coalition

JANUARY 27, 2024

The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. It’s essential for the sales team to be aware of these costs to ensure a positive Customer Lifetime Value (CLV). In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

The Product Coalition

NOVEMBER 19, 2020

He’s been applying for positions for months and has found it nearly impossible to get an interview. More than many other roles, PM positions tend to have stringent qualifications for desired applicants. If you are a consultant, you might apply to a product position at Deloitte, who will understand and value your background.

Technical Review 156

Technical Review Product Management Product Manager Research Software 156

PMLesson's Ace the PM Interview

MAY 3, 2022

BizOps jobs are especially popular at startups and tech companies, as they bridge knowledge gaps that may exist between product , engineering , and marketing teams. One of the critical responsibilities of a BizOps and Strategy position is to put out fires.

Data Visualization 52

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Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. Using customer support to drive loyalty, engagement and revenue. An assist from automation.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. In the Kano model, the surprise touches that users enjoy are called “delighters” For example, imagine a staff member handing a free lollipop to your child to keep them happy while you queue at the bank.

Customer Satisfaction 174

Customer Satisfaction User Testing Banking Customer Experience 174

Mind the Product

JANUARY 21, 2020

He works with startups who can build and ship products every two weeks and with larger organisations who want to do this but are hindered by complicated management structures and long-winded approval processes. Joe contrasts this with high street banks, where staff typically have little autonomy.

Banking 115

Banking Weak Development Team Workshop Customer Experience 115

Mind the Product

MARCH 30, 2020

Currently based in Amsterdam John-Simon spends the majority of his time with various stage startups throughout AsiaPac, consulting as an expert-in-residence, supporting product strategy and execution. In the AsiaPac region, it’s best-known for being the largest investor in Chinese giant Tencent. ” In-House Versus Agency. A Helping Hand.

Advertising 107

Advertising Product Research Startups Government 107

Mind the Product

NOVEMBER 13, 2019

Unsure of what tech career path she wanted to tread, Oluwatobi’s career began at a startup. “At startups, you get to be hands-on in almost everything that’s needed for the company to succeed,” she says, “and so I started software development, learnt animation, offered IT support, and customer service.”

Product Management 111

Product Management Product Manager Customer Experience Management 111

UX Studio: Product Management

JULY 5, 2021

Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . It publicly shares over 100 collaborations with such notable clients as Walmart, PwC, Morgan Stanley, Verizon, Intel, City Bank, and Facebook, just to name a few. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Mixpanel

JANUARY 12, 2023

It can be incredibly insightful for early-stage companies to establish their positioning and product-market fit. For example, if you’re a company like doola , it’s important to know if your audience is searching for “start a US bank account” or “form an LLC” as you build your initial inbound funnels. I love looking at Plaid’s history.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Amplitude

JUNE 24, 2020

Imagine a startup experiencing Cyber Monday or a publicity windfall or a competitor launching a surprise product for the first time. Amplitude is in a unique position to observe these trends across our behavioral dataset, which comes from thousands of products with billions of users from over 180 countries. What the data show.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

UX Studio: Product Management

OCTOBER 2, 2023

Our journey has led us to partner with startups and enterprises in more than 250 projects worldwide. The digital design company has collaborated with tech startups, software development companies, and various businesses and brands to bring ideas to life. They also provide custom artwork through illustration and engaging motion design.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Userpilot

JULY 27, 2023

For example, a startup might not need a sales manager or a fully-fledged sales team in its early days, but a UX designer is an absolute necessity. Cash Position and Flow : These metrics help CEOs track how much money is at hand, what’s coming in, and how the cash is spent. What are the different roles in SaaS companies?

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

The Product Coalition

JANUARY 12, 2023

To ensure that cultural transformation initiatives are successful, organizations must focus on creating a positive workplace culture. The digital transformation can have far-reaching impacts on businesses of all sizes, from small startups to large enterprises. What are the benefits of digital transformation for your business?

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Mind the Product

DECEMBER 13, 2018

Nilan is Vice President of Growth at TransferWise in London, an organisation which gained prominence a couple of years ago after a phenomenally successful advertising campaign which took aim at traditional banks. Nilan also advises a number of early-stage startups. Nicholas Goubert – SoundCloud.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Government 111

Modus Create

APRIL 5, 2021

Georgetown is generally considered a target school for investment banking, which means that most students have an interest in working on Wall Street, and Wall Street wants them. After interning at a wealth management firm, I began recruiting for sales and trading positions, which seemed like a happy medium. Conclusion.

Software Engineering 91

Software Engineering Software Review Engineering Technical Review 91

Userpilot

JANUARY 11, 2024

For example, financial institutions like Mercury, which offers banking services to startups, need to know which company they will be serving. The higher your CSAT score, the higher the positive perception of your onboarding strategy. Request the bare minimum data necessary for registration.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

APRIL 17, 2024

Attention to negative and positive user feedback is crucial for understanding what needs improvement. Platforms with scalable pricing models can adapt to your changing needs, ensuring you always have the right level of service without breaking the bank. Scalability : As your business grows, your tools should grow with you.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

The Product Coalition

MAY 24, 2018

She is currently running a startup in Australia and lecturing on product management for INSEAD. Petra Gross has held many product leading positions and has been a speaker at WomeninProduct. Prior to Google, she has also held a position as Brand Manager at Skoda. Her interviews on Product Management are a must watch!

Product Management 60

Product Management Product Manager Banking Software Engineering 60

Intercom, Inc.

AUGUST 15, 2019

In companies without a design DNA , Jeff recommends creating an “in-house startup,” where a small design team innovates around a challenge and proves its worth by positively impacting customers. We miss the startup days when we could just make decisions more quickly, and we could react in a more nimble fashion’”.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Intercom, Inc.

DECEMBER 9, 2021

The sounds you hear every day have been carefully curated not just to drive you towards a specific action but also to set a certain mood and encapsulate the brand that created them – just think about the Window’s 95 startup sound, a six-second-long chime composed by Brian Eno and one of the most recognizable sounds of all time.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

PMLesson's Ace the PM Interview

JUNE 13, 2022

Nearly every day there’s a new FAANG company or startup announcing hiring freezes or a new round of layoffs. However, demand for those same positions has slowed. For small companies, a hiring freeze may be an important step to ensure there’s enough money in the bank, or runway, to keep the company healthy long term.

Software Engineering 52

Software Engineering Weak Development Team Banking Engineering 52

Userpilot

JULY 14, 2021

If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. A bootstrapped SaaS startup with 3 employees and $10,000 in MRR does not have the same needs as a big enterprise. Choose Pendo if you need mobile app onboarding. But right now?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

UX Studio

OCTOBER 11, 2022

more if they receive a positive customer experience (CX)? Positive customer experiences influence purchasing decisions in almost every industry, but according to PWC , they’re more powerful in . banking (75%), . Increased positive reviews, and recommendations. Did you know that customers pay 4.5x healthcare (78%), .

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

MARCH 7, 2024

So I talked to several female leaders in SaaS – about their experience with breaking into leadership positions in tech startups – what challenges they’ve faced, and how they managed to overcome them. There are very few women in leadership positions and there is a reason for that – it’s not random.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Usersnap

MARCH 16, 2023

The invoice payment data (amount, communication, bank account of beneficiary) are pre-filled and cannot be changed. Tech startup expert Andrew Chen notes that B2B2C changes according to the market. Scaling Startup POM was able to not only take advantage of the surveying tools provided by Usersnap, but also scale them to their needs.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

DECEMBER 13, 2018

But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup. You really have to think of Workplace as a SaaS startup within Facebook. Julien: Indeed. we have a lot of Fortune 500 companies.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

The Product Coalition

JANUARY 7, 2019

What is GIST GIST is a framework for product planning I created based on the principles of Lean Startup, Growth Marketing, Behavioral Economics and more. Early versions of GIST worked very well for me as product manager at Google, and I since helped numerous companies implement it with consistent positive results. Upcoming Workshops?—?Lean

Research Software 72

Research Software Banking User Testing Workshop 72

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Anomaly detection is used to identify suspicious bank transactions or fake accounts. Just one year later, there have been almost 9,000 of them. What can we do about that?

Artificial Inteligence 180

Artificial Inteligence Data Visualization Product Research Reporting Tools 180

Intercom, Inc.

JULY 26, 2018

In reality, you may not see a positive return from a new hire for 12 to 18 months. When you see a company pull $10 million in funding and hiring like crazy, it’s easy to want the same for your startup without understanding the stress that comes with it. That can be the case for any position. It’s as simple as that.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137