Intercom, Inc.

APRIL 29, 2020

Adjust your product strategy and roadmap. We’ve used these inputs to re-prioritize our product strategy and roadmap. Review every line on your marketing plan. I like to think of self-service like a bank ATM – when people just need to get cash out or deposit a check, they want the fastest, most seamless option.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Mind the Product

SEPTEMBER 6, 2018

I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. During product roadmap presentations, product managers are expected to appear knowledgeable. How the customer would like to use the software.

Enterprise 180

Enterprise Customer Feedback Customer Experience Reporting Tools 180

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. Today this difference is partially compensated in mobile app product management by the use of layered interfaces in app menus that resemble a software stack, or more simply a stack of papers.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

Pragmatic Marketing

DECEMBER 13, 2016

Everyone wants to see the product roadmap. Agile Loves Roadmaps and Plans. Agile and scrum don’t discourage the creation of a product roadmap. There is no single silver bullet for building the perfect roadmap. What makes sense for a bank selling bonds won’t work for a web company delivering a new media product.

Agile 79

Agile Roadmap Reporting Tools Research Software 79

Mind the Product

MAY 13, 2019

We’re a UK-based bank and our mission is to make money work for everyone. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Create Frameworks and Processes, not Roadmaps. I’m a product manager at Monzo. Explain the why.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One   Engineering-grade testing and code re-use are often discussed but almost never put in place.  And

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Coalition

OCTOBER 19, 2020

What are the top companies to hire remote software developers from? Highlights Years of experience in building native and cross-platform applications Pre-vetted engineers and developers for plug-and-play remote teams Highly transparent and collaborative systems for steady progress towards goals 2) Endive Software?—?Creative

Research Software 95

Research Software Technical Review Development User Testing 95

Pragmatic Marketing

NOVEMBER 7, 2016

Everyone wants to see the product roadmap. Agile Loves Roadmaps and Plans. Agile and scrum don’t discourage the creation of a product roadmap. There is no single silver bullet for building the perfect roadmap. In a nutshell: Do not bring a waterfall roadmap to a scrum product delivery.

Agile 70

Agile Roadmap Reporting Tools Analytic Tools 70

The Product Coalition

JANUARY 12, 2023

Cloud services are software or web-based applications that can be accessed and used on any device with an internet connection. A business may decide to transform its processes or models due to changes in customer demand, industry trends, or simply as a way to stay ahead of competitors. What are the use cases of digital transformation?

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. Management and business folk therefore still live very much in “waterfall world” where big projects are delivered according to well-defined, largely immutable strategies, roadmaps and project plans. The bigger context?—?users,

Onboarding KPIs 84

Onboarding KPIs Product Research Agile User Testing 84

Userpilot

DECEMBER 31, 2024

Requires technical knowledge: If you want to use Hotjars event tracking features, you must have some idea of coding. You need to write JavaScript code and configure Hotjar API to track even the most basic actions like button clicks. No-code builder in Userpilot. NPS response tagging in Userpilot. You dont get heatmaps, though.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. Canny, a platform that makes creating a product roadmap easy and seamless, while gathering feedback for that specific purpose. But first, what’s in-app feedback?

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

DECEMBER 17, 2020

User feedback comes in all shapes and sizes: chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more. How to Implement User Feedback in Your Product Roadmap. (i) Such as:chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Modus Create

JUNE 20, 2023

However, due to more frequent and sophisticated cyberattacks, organizations can’t afford to treat security as an afterthought. DevSecOps (development, security, and operations) is an approach that integrates security practices throughout the software development lifecycle. Well, the future has finally arrived.

Feedback Software 75

Feedback Software Reporting Tools Development Technical Review 75

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. And it’s not just project management software, it’s your pizzas, it’s your taxi cabs, it’s your bookstores. Lastly, software always improves. into B2B software.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

JULY 26, 2022

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. In this section, we will focus on several methods of collecting qualitative data that won’t break the bank. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

ProductPlan

NOVEMBER 10, 2020

Another tool product executives can use is a cloud-based product roadmapping solution (like ProductPlan ). Using this software, product management can ensure that everyone sees the latest version of the product roadmap. This saves the product team from spending all their time on a continual cycle of meetings and review sessions.

Data Visualization 64

Data Visualization Roadmap Software Review Technical Review 64

The Product Coalition

MARCH 6, 2019

Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. They also said they wished they had a clearer product roadmap strategy. Review any existing feedback you have as well as additional direct channels such as chat bots, surveys, focus groups, and interviews.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Product Culture

AUGUST 30, 2022

Things like minimum cash in the bank? App Store average reviews? See Chapter 4 of Product Roadmaps Relaunched. Event I'm speaking at the Business of Software conference, Boston in person, Sept 26-28, on the topic of Managing Stakeholders. So where do you track those important but not desperate issues? First Name.

Banking 52

Banking Software Review Naming Books 52

Userpilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. How do you take action on those insights without taking time off your product roadmap? What Is Customer Journey Analytics Software and How Do Companies Use It?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Gainsight

JANUARY 28, 2019

Due to the newness of the role, we try to help facilitate introductions between leaders and CEOs informally. I was at an investment banking event in some totally over-the-top place—exactly what you’d imagine for an investment banking event—and there was a hike organized for the CEO attendees. I remember it vividly.

Customer Experience 63

Customer Experience Reporting Tools Data Visualization Banking 63

The Product Coalition

OCTOBER 21, 2019

Here I aim to show how experience, respect for discipline, and an insistence on following good project management practices can go a long way to help to develop successful software projects in spite of many challenges. To be clear, we will not discuss how to start a software development project or which steps you should take to kick it off.

Technical Review 64

Technical Review Technical Advisors Research Software Agile 64

Userpilot

APRIL 17, 2024

Platforms with scalable pricing models can adapt to your changing needs, ensuring you always have the right level of service without breaking the bank. Sprout Social features Review and monitoring : Keep track of reviews, engagement , profile mentions, and keywords to monitor customer perception. Advanced : $399 per seat/month.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Gainsight

OCTOBER 5, 2022

If you haven’t hit product roadmap milestones indicating that customers are ready to adopt a new or enhanced feature, don’t be afraid to hit pause. By showing up as a human with empathy and care, you’ll be putting pennies in the “relationship bank” that will add up to stronger, more sustainable relationships.

Customer Experience 59

Customer Experience User Testing Feedback Software Customer Feedback 59

The Product Coalition

MAY 14, 2018

The product manager has a hugely important role in setting the strategy and roadmap for a company’s products. Stephen Sherwin is Senior Product Manager in Mobile Banking at AIB. Niall Kiernan thinks UX has always been a critical part of software development where a person interacts directly with that piece of software.

UX 68

UX Product Research User Testing Research Software 68

ProductPlan

NOVEMBER 30, 2021

When a colleague asks you about your weekend, you always pause to process the question so you don’t accidentally blurt out: “Sorry, no room on the roadmap.” You review every new piece of data on user signups, revenue, and other key metrics with a mixture of excitement and no, scratch that. It’s pure excitement!

Product Manager 52

Product Manager Product Management Management Management 52

Arkenea

FEBRUARY 11, 2025

Well, e-prescription software works in a three-way process – the physician who writes an e-prescription, the pharmacy who receives it, and the patient who gets the medicine. Another difference is that over-the-counter drugs can be ordered via medicine delivery apps, which isn’t possible with e-prescription software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. Canny, a platform that makes creating a product roadmap easy and seamless, while gathering feedback for that specific purpose. But first, what’s in-app feedback?

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

The Product Coalition

NOVEMBER 7, 2019

In the 14 years since he started working with Agile methodologies, he has helped companies such as Spotify, H&M, King, Avanza Bank, Telenor, and Sony Ericsson work more effectively. So to me, the work I’m doing is larger than software development. But again, in general. I try to learn as much as I can.

Agile 60

Agile Research Software Feedback Software Systems Review 60

Mironov Consulting

MAY 18, 2024

Push internal recruiters hard, perhaps reviewing stacks of résumés together to clearly communicate what you’re looking for.  ” Offer to review job descriptions, scan résumés, join interview rosters “Seems like you’ve been hiring for enthusiasm rather than product experience. 

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Mironov Consulting

MARCH 9, 2024

  (Remember, we’ll only put 3 or 4 major things onto the roadmap, so any list longer than 15 is wasted effort.  †† Here’s a scenario: You’re a product manager at an Enterprise software company and get a blizzard of incoming requests and demands and tickets and suggestions and ideas. 

User Testing 59

User Testing Customer Experience Reporting Tools Technical Review 59

Gainsight

JANUARY 18, 2021

They are trying to help businesses, no matter the industry, embrace the subscription economy and win it by providing cloud-based software solutions, especially for billing and revenue recognition. Chris revealed that as CPO, he sees his role as having accountabilities for ALL the product strategy, product roadmap, and product execution.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Andrew Chen

NOVEMBER 1, 2021

This is driven by a variety of forces, starting with customer acquisition costs that often spike due to market saturation, and as viral growth to slows down. Roadmap : A series of “Hustle”-driven efforts — often idiosyncratic, entrepreneurial, and surprising. Tipping Point.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

PMLesson's Ace the PM Interview

JULY 13, 2020

It’s your responsibility to build the product roadmap. For a more detailed breakdown of Product School, check out Jeff Lee’s review here. Curriculum Includes: How to create product roadmaps, tools for gathering user information, agile methodology, product launch strategy, life cycle management, etc. Technical expertise.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Department of Product

JULY 29, 2022

But a target customer for Audi may perceive higher value due to the connection to Porsche. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments. This is the result of unique product positioning. Next, they add a debit card and eventually start buying some ETFs and Bitcoin.

Positioning 52

Positioning Feedback Software Product Manager Product Management 52

Intercom, Inc.

DECEMBER 9, 2022

We didn’t give it this supervised learning where you code in a definition of sadness or happiness. When I say, “Give me instructions to open a bank account in the style of a Rage Against the Machine Song,” I see, “Yeah, we’re going to fight to open the account, and we’re going to rage all night.”

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279