Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

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Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

UX Studio

APRIL 19, 2024

Current generative AI tools can come up with videos and images within minutes. To make image and video generation tools more reliable and to increase creatives’ trust in them, we should take a critical look at the current user experience with these tools. Will image generation AI help them?

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Generative AI Research Software Feedback Software Customer Experience 84

Userpilot

JULY 6, 2022

The UX onboarding process is a series of steps a user goes through when they begin using your product. Progressive onboarding is a UX design approach that gradually introduces new users to a product. What is the UX onboarding process? It’s more than just the sign-up process, it continues across the entire user journey.

UX 105

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Userpilot

APRIL 8, 2021

We’re not going to pretend here you can prevent UX debt. Let’s face it: UX debt, just like technical debt, is unavoidable. Talking about UX debt, under such circumstances, may feel a lot like this: “When your city is getting bombed and someone comes over and tells you you have an ugly bathroom”. Why does UX debt happen?

Research Software 98

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UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Inga’s list in particular was the Medium blog post I would reference multiple times a week. She mentioned this course was easy to follow and the video format really worked for her.

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UX Planet

JANUARY 18, 2024

As UX designers, our duty is to advocate for our users and help them make decisions for their benefit, even though our boss might not feel the same way. Duolingo’s Achievement Badges from Duoling Blog Free Trials: Most subscription-based services use free trials to attract and retain users. Thank you for reading this article!

Customer Experience 59

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UX Studio: Product Management

MAY 23, 2018

This took ten months for the team including a UX researcher and a UX designer from UX studio, and a dedicated Trigo marketing team sharing responsibility for the development. The UX researcher held responsibility mainly for finding user needs (mostly usability wise) and aligning the needs with the business goals.

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Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Brand24 – best for brand sentiment analysis. User sentiment, also known as customer sentiment, refers to how users feel about a product, service, brand, or even an industry. Sentiment Analysis Examples.

Data Visualization 105

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Userpilot

NOVEMBER 20, 2022

Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales. Offer self-service options.

Customer Experience 98

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Userpilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Known for its budget-friendly pricing , Rytr enables the creation of high-quality content such as blog posts, emails, and social media captions. Let’s dive in!

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Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. By embedding different content types, such as video tutorials or webinars , you will cater to users with different learning preferences. Let’s get right to it!

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Userpilot

NOVEMBER 22, 2022

Start by engaging with your customer success team , customer support team, sales team, and UX design team to gather information and resources. Customer education programs come in different varieties – webinars, videos, email series, and in-app training. UX design team. Embed tutorial videos in a resource center with Userpilot.

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Userpilot

JANUARY 26, 2023

Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists. Once you start building their trust in your brand, customer experience and satisfaction naturally improve. Instead, replace it with templates, video tutorials , and dummy data to give users a real feel of your product and help them get started.

Analytic Tools 98

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Userpilot

JANUARY 12, 2023

After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation. This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. Establish a strong brand reputation.

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Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

MAY 31, 2023

AI technology can improve the customer experience by generating video tutorials to educate and engage users. Synthesia helps you to create professional-looking artificial intelligence-generated videos in 15 minutes. Personalization , in turn, leads to higher customer satisfaction, increased engagement, and stronger brand loyalty.

Analytic Tools 97

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Userpilot

JANUARY 30, 2023

Becoming aware of the product's existence through branding and marketing campaigns. Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. Creating onboarding videos and allowing users to choose their path, like Tolstoy.

User Testing 98

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Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). Use artificial intelligence and automatically create onboarding videos to guide users. Automating customer experience can help you deliver a consistent brand experience that will exceed customer expectations.

Feedback Software 98

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Userpilot

MARCH 23, 2023

Tolstoy uses its own product—a video creation app—to introduce users to their main features with onboarding videos made by its friendly team and allows you to choose which video to watch next. First, we allow new users to customize their app content to fit their brand’s color palette.

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Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 105

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Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. They boast two sets of customers: Brands that post their content and Agencies that post for others. Loom videos.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Build a fully-loaded resource center with video tutorials , webinars, and help articles.

User Testing 98

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Userpilot

JANUARY 9, 2023

For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. You can provide this guidance via customized educational resources like personalized videos and webinars. For instance, you can embed in-app video tutorials to provide visual solutions to challenges.

Feedback Software 98

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Userpilot

JUNE 29, 2022

Product storytelling vs. brand storytelling. A more similar concept to the concept of the product story is the brand story. Brand storytelling: The brand story has a similar purpose to the product story, but it emphasizes the human element of the brand. of your brand messaging and product story.

Feedback Software 98

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Userpilot

MAY 16, 2023

Incorporating videos into in-app experiences is an engaging way to educate users. Research shows 66% of customers will quit a brand if they don’t get personalized experiences. Incorporate videos into in-app experiences Videos are an engaging way to educate users and better explain complex features or concepts.

Analytic Tools 98

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UX Studio: Product Management

AUGUST 25, 2021

With the COVID-19 pandemic and the world changing around us, I began to wonder how the work we do as UX Researchers is impacted and, more importantly, what we can do to improve the world through human-centered design. And how do we make sure that this crisis does not force the next generation of UX Researchers?—?who Rescue Time.

Research Software 104

Research Software User Testing Customer Experience Product Research 104

Userpilot

NOVEMBER 14, 2022

How does this help with product marketing , and what are some examples of brands that have succeeded with it? Increases interest in your brand and establishes you as an authority. Surfer SEO: Free SEO tools and Surfer Academy with rich training sessions, video tutorials, Q&A sessions, and lots of tips and tricks.

Feedback Software 98

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Userpilot

OCTOBER 1, 2022

Create video tutorials to shorten the learning curve and make it easy for users to consume information. However, they’re less likely to get invested with a brand, thus making them more intolerant of technical issues and bad fits. Becoming aware of the product’s existence through branding and marketing. Late majority. Evaluation.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

MAY 10, 2023

It shines a spotlight on: Famous marketing brands that have integrated AI technology. Synthesia helps you create professional videos without cameras, sophisticated microphones, models, etc. Marketers are now making AI an integral part of their marketing strategies. Marketing AI best practices. AI-powered marketing tools.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Userpilot

FEBRUARY 3, 2023

Effective strategies for tertiary onboarding: Introduce users to brand-new features. It begins with the very first interaction a user has with your product or brand (which could be your website, where they see your value proposition), and it stops when they churn. Ask them questions on how to improve the product and the UX.

Onboarding KPIs 98

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Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. You can follow her insights from her professional career on her Medium blog. CEO of Product Labs.

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Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Brand awareness survey Trigger this survey to measure your target market’s awareness and perceptions of your brand and generate insights to improve brand positioning. How do you feel about [brand]?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

The Product Coalition

OCTOBER 15, 2020

But bless them UX designers, we have come a long way. This blog is a humble attempt at calling out some of those mistakes and suggesting a few alternatives. Adopt fancy UX In a recent experiment on the US Census page, 86% of users failed to find the ‘current population ’ when it was presented in large red numbers.

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Weak Development Team Customer Experience Research Software User Testing 166

Userpilot

AUGUST 31, 2021

There are several best practices for writing great release notes including using simple language, incorporating video tutorials, and linking to additional more detailed resources. You can distribute your release notes within your app, via email, on your website, on your blog, and on social media. What are release notes?

Feedback Software 98

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Userpilot

JULY 18, 2022

Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand. But loyal customers buy because they’re committed to the brand. Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. The frameless videos look great! Source: userpilot.com.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105