Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Dragonboat

JUNE 13, 2023

As a Product Operations leader, your key responsibility is to streamline operations and foster cross-functional collaboration. However, adopting a customer-centric approach helps overcome these challenges by aligning your business strategy with stakeholder needs.

Blog 52

Blog Strategy 52

Alchemer Mobile

OCTOBER 22, 2020

If you’re in digital product management, 2020 has been a roller coaster. Going back to basics to find inspiration has been one way expert product managers adjusted their strategies to meet rapidly-shifting consumer needs. Best Product Management Books. How to Build Habit-Forming Products. The Lean Product Playbook.

Books 236

Books Research Software Feedback Software Product Management 236

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. You’ve got to start with the customer experience and work back the technology, not the other way round.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Usersnap

MAY 6, 2020

Wow, can’t believe we actually pulled together a summit with more than 40 speakers on Customer Experience and Customer-centric growth in less than 2 months! Especially for SaaS product managers, customer success managers, growth marketers, and actually all the organizations that aspire to listen to the Voice of Customers.

User Testing 95

User Testing Customer Feedback Customer Experience Feedback Software 95

Ronke PM

DECEMBER 29, 2023

To celebrate the journey, we've curated a list of the top four podcast episodes of 2023 from Product Magic, chosen for their impact and relevance by our devoted listeners. Design-driven conversations are crucial for PMs as they enable effective communication, early feedback gathering, and customer-centric approaches.

Customer Feedback 52

Customer Feedback User Testing Customer Satisfaction Customer Experience 52

Userpilot

MARCH 8, 2022

Women are still underrepresented in the Product Profession – with only 33.3% of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. CEO of Product Labs.

Technical Advisors 115

Technical Advisors Product Research Analytic Tools User Testing 115

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Don’t forget to include your customer success team — they’re critical.

Feedback Software 133

Feedback Software User Testing Customer Feedback Research Software 133

Intercom, Inc.

FEBRUARY 1, 2022

With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. . In fact, 80% of customers are more likely to do business with a company that offers personalized experiences. .

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

ProductPlan

MAY 2, 2022

Most importantly, it seeks an essential alignment within an organization to develop a product that delivers the most significant value to customers. “A Specifically, a product operating model centers the product in all functions and operations to deliver the greatest value to customers via a product offering.

Customer Experience 52

Customer Experience KPI Customer Feedback Agile 52

The Product Coalition

DECEMBER 29, 2020

With more people entering the Product landscape than ever, now is a good time to help the newbies understand where Product Management came from, and how far the industry has come. When Hewlett-Packard ran with his ideas, it introduced an organizational structure where each product group functioned as a separate organization.

Reporting Tools 177

Reporting Tools Product Management Product Manager User Testing 177

Mind the Product

JUNE 17, 2019

We are all learning how to manage product in the internet age. He now heads up Silicon Valley Product Group, where he works with product managers and senior leaders to help them generate value through their products. Solutions need to be: Valuable – Something that our customers will choose to use.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

The Product Manager Coach Blog

JANUARY 9, 2024

Brian Chesky of Airbnb sparked a lively debate last year by questioning the role of product managers in today’s fast-evolving business landscape. He stated, “Airbnb has morphed its product management function into an “Apple-style product marketing function.” Aligning Product Vision and Strategy 2.

Analytic Tools 72

Analytic Tools Artificial Inteligence Feedback Software User Testing 72

The Product Coalition

SEPTEMBER 17, 2020

You’ll find yourself working closely with UX and UI designers throughout your career as a Product Manager. While you won’t be expected to know everything about product design (otherwise you’d be a designer, right?) It’s about more than just ‘did the product solve my problem?’ Check out What Is Product Design?

UX 156

UX User Testing Product Research Research Software 156

Usersnap

NOVEMBER 12, 2020

Is your team working on customer journeys alone? Great customer experience can not be built by single departments, teams need to learn how to collaborate on CX initiatives together. We brought on 3 department leaders from 3 highly customer-centric organizations to talk in this panel. Who are the panelist?

Customer Experience 59

Customer Experience Webinar Customer Feedback User Testing 59

Userpilot

MAY 13, 2020

Any other year this time product people, growth marketers and SaaS folks would be heading to various conferences to learn the latest trends, dust off their skills, and – probably most importantly – network with other people from the industry. See the best places to learn and network for product people in May and June 2020! .

Analytic Tools 98

Analytic Tools Customer Feedback Data Visualization Feedback Software 98

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. A customer-focused culture prioritizes customers over products. What is customer focus?

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

ProductPlan

APRIL 7, 2022

What Is a Product Operating Model? Furthermore, it seeks an essential alignment within an organization to develop a product that delivers the greatest value to customers. Furthermore, it seeks an essential alignment within an organization to develop a product that delivers the greatest value to customers. “A

KPI 40

KPI Customer Feedback Customer Experience Agile 40

Mind the Product

SEPTEMBER 3, 2019

He looks at how product managers can kick-start their ethics journey and ship products that make life better for everyone. We know that trust is reflected in the behaviour of users – when we make choices between products or switch between services. The incentive here to read these is not designed to be customer-centric.

User Testing 91

User Testing Customer Experience Data Visualization Product Research 91

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Usersnap

DECEMBER 8, 2021

Five wild predictions, two true stories and some solid solutions for product leaders. Building great products is a complex, challenging, and exhilarating job. Product leaders need to listen to their users, and also: Invest more in user research. We know that Steve Jobs never asked his customers what they wanted.

Feedback Software 95

Feedback Software Data Visualization User Testing Research Software 95

UX Studio

JANUARY 24, 2024

In this episode, we talk to an all-around design leader, Marília Moita. She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. They are not only to be pretty, they are also to be powerful.

Research Software 63

Research Software Feedback Software UX User Testing 63

Bain Public

DECEMBER 31, 2020

In 2020, Bain Public donated time and expertise to turn pre-seed startup ideas into a fully-fledged digital products. The biggest mistake I see product leaders and managers make in leading their roadmaps is to get hooked up by its features. Book your FREE 1on1 today! Would you like to learn more about our SOAP™ process?

Customer Experience 52

Customer Experience Roadmap Books Startups 52

The Product Coalition

JUNE 1, 2020

As product people, it’s our bread and butter. We’ve previously discussed Product Data Management , and taken a look at some of the best data visualization platforms for PMs. You don’t need to be a data scientist to be a product manager. How do you get to know your customers? We love talking about data.

Data Visualization 78

Data Visualization User Testing Product Management Product Manager 78

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. Collecting customer insights helps you deliver best-in-class solutions and improve customer experience.

Data Visualization 97

Data Visualization Customer Feedback User Testing Customer Experience 97

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Usersnap

APRIL 5, 2023

Customer Feedback ROI = 100 x (Benefits – Investments) / Investments In a recent study (which matches our experience), many CX leaders find it hard to quantify the impact ?, or the ROI of customer feedback and customer experience (CX) on business outcomes and metrics. Let’s start with a quick equation: ?

Feedback Software 59

Feedback Software Customer Feedback User Testing Customer Experience 59

The Product Coalition

AUGUST 7, 2020

But arrange them into ‘outcomes vs outputs’ and hand them over to the product management community, and suddenly everyone is talking about them! If you’re someone who builds a product or products, have to make high level strategic product decisions…this is something you need to be thinking about. there’s no need to panic.

Product Management 129

Product Management Product Manager Feedback Software Customer Experience 129

Userpilot

JULY 5, 2022

For those who are more intermediate/have begun their careers in SaaS – be sure to join us in our annual Product Drive Conference, held in October. We’ll be discussing topics spanning from Product Management, Product Marketing, to Analytics and Leadership. Product-led SaaS Growth by CXL Institute.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Good Product Manager

JANUARY 28, 2018

In the meantime, I’ve been busy blogging… Helping Product Managers Triumph in an Agile World: The SiriusDecisions Agile Engine for Product Management. Sales Is Trying to Change My Product Roadmap! In my post on the SiriusDecisions blog Help! Sales Is Trying to Change My Product Roadmap! ,

Agile 60

Agile Events Roadmap User Testing 60

Good Product Manager

JANUARY 28, 2018

In the meantime, I’ve been busy blogging… Helping Product Managers Triumph in an Agile World: The SiriusDecisions Agile Engine for Product Management. Sales Is Trying to Change My Product Roadmap! In my post on the SiriusDecisions blog Help! Sales Is Trying to Change My Product Roadmap! ,

Agile 60

Agile Events Roadmap User Testing 60

Bain Public

FEBRUARY 23, 2021

The appetite for building exceptional products has never been higher, and yet, many organizations struggle to grow effective and successful product management. With that in mind, how can business leaders develop organization competency and fast-track product innovation? How Are You Managing Your Products?

Data Visualization 52

Data Visualization Reporting Tools Product Research Research Software 52

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! We learned a lot and shared our findings on our blog through stories and ebooks.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think. By Steve Krug.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Gainsight

OCTOBER 9, 2019

And I’ve hit a goldmine of opportunities in the customer success profession. 5 CXO requests today for #CustomerSuccess leader intros – this market is en fuego! As I’ve tweeted many times, the customer success leadership job market is white hot. Do you need the leader to be technical by background (e.g.,

Customer Experience 58

Customer Experience Reporting Tools Leadership Startups 58

Product Talk

MARCH 3, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Welcome to “Why There’s No Single ‘Right’ Way to Do Product Discovery.” We’re both product discovery coaches with Product Talk. Want to read Part 1 of the series? Find it here.

Product Research 163

Product Research User Testing User Friction Research Software 163

Gainsight

APRIL 15, 2019

Click here to read last year’s Pulse recap blog and scroll down to the bottom. So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? This year our sights are set to the future of not just customer success as a function, but also the bigger customer success strategy across your companies.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81