Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Don’t custom code – use the right knowledge base software. Create granular content.

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

The Product Coalition

MARCH 8, 2023

What is GPT Generative Pre-trained Transformer (GPT-3) is a machine learning-driven language model developed by the OpenAI artificial intelligence lab. Custom applications can be built with ChatGPT API by using the API’s natural language processing and machine learning capabilities to generate responses to user queries.

ChatGPT 116

ChatGPT Customer Experience Research Software Artificial Inteligence 116

Product Management University

OCTOBER 6, 2020

In theory, and I emphasize in theory, the impact of a product led growth model should be very minimal on product management. Product led growth is a business model for taking a product-as-a-service (PaaS) or software-as-a-service (SaaS) to market and gaining market share. What is Product Led Growth?

B2B 147

B2B Customer Experience Definition Demo 147

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. How is AI used in marketing?

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

The Accidental Product Manager

JANUARY 29, 2024

In the past they had focused on what they needed to do to make their auto product more attractive to customers. Now they are starting to understand that it may be the software that goes into their auto product that will capture customers. However, some auto product managers are starting to realize this.

Download 73

Download Product Management Product Manager Automotive 73

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Gather user sentiment data from multiple sources.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Reporting Tools 95

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Onboarding KPIs 96

The Product Coalition

MARCH 4, 2024

Jan had accidentally created a messaging service. With 800 million monthly active users on the WhatsApp service at the time, this feature has the potential to upset a lot of carriers worldwide who had already seen their SMS revenues plummet because of the rise of messaging apps. These status updates become amusing messages.

Analytic Tools 106

Analytic Tools Data Visualization Customer Experience User Testing 106

Userpilot

JANUARY 16, 2024

Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 93

ChatGPT Data Visualization Onboarding KPIs Research Software 93

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. This article explores 15 strategies to help you achieve that.

Feedback Software 84

Feedback Software Research Software User Testing Onboarding KPIs 84

The Accidental Product Manager

FEBRUARY 26, 2024

The goal is to sell more cars, perhaps software is the key Image Credit: rakyan ‘boyan’ tantular Product managers know that if we want to sell more of their product, we need to find ways to make the product more appealing to our customers. These days, that can be very difficult to do.

Product Management 73

Product Management Product Manager Artificial Inteligence Software Engineering 73

The Product Guy

AUGUST 13, 2020

Now there are more and more resources, like blogs, books, online courses and even training programs for Product Management. Being a product manager in a B2B service company, the question was particularly difficult to answer. It could also start during sales process when customers need modification and addition to the solution.

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Product Management Product Manager Research Software Feedback Software 163

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 95

Data Visualization Analytic Tools Research Software Customer Experience 95

Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? RFM is a three-dimensional customer segmentation model that evaluates customers on three metrics — recency, frequency, and monetary value. What is the RFM model?

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

OCTOBER 20, 2022

A good onboarding process keeps your customers engaged and active which in turn, reduces churn, boosts conversion rates and drives revenue. Provide continued support using the self-serve support model to quickly answer user queries. Why is customer onboarding important for a SaaS product? Let’s get started! What do you do?

Onboarding KPIs 94

Onboarding KPIs Customer Experience Data Visualization Certifications 94

Userpilot

APRIL 30, 2022

It lets you shape your product, customer experiences, and sales process in the very best way. In this blog post, you’ll learn an honest opinion about both growth strategies. Sales-led growth, on the other hand, uses your sales processes to move customers along the funnel. What is product-led growth in SaaS?

Feedback Software 99

Feedback Software User Testing Customer Feedback Customer Experience 99

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Feedback Software 95

Feedback Software Data Visualization Analytic Tools User Testing 95

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 96

Feedback Software Research Software Reporting Tools Onboarding KPIs 96

Userpilot

DECEMBER 22, 2022

Churn happens when a customer stops doing business with you. Bad customer experience. Poor customer service. Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn. Track customer behavior in-app to gain insights into user attrition trends.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software User Testing 92

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success? Designing your pricing plans to attract good-fit customers.

User Testing 91

User Testing Feedback Software Analytic Tools Customer Experience 91

Userpilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. Average salary: $95,566/yr.

Research Software 96

Research Software Feedback Software Analytic Tools Onboarding KPIs 96

Userpilot

JUNE 20, 2023

TL;DR User trust is a form of faith users have that your product or service will match their needs without compromise. When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. By improving the user experience, user trust encourages customer loyalty.

User Testing 93

User Testing Customer Feedback Customer Experience UX 93

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

The Product Coalition

JUNE 30, 2021

In this blog post, I will share the step-by-step guide to building an online marketplace. Find the niche for your marketplace Decide what goods or services will be available on your marketplace. This way, you will bring your customers a more personalized user experience. Choose one preferred monetization strategy for a start.

Feedback Software 152

Feedback Software Customer Experience Data Visualization User Testing 152

Userpilot

OCTOBER 6, 2022

What is the Features Advantages Benefits (FAB) model? A FAB statement is a kind of sales message that promotes the features, advantages, and benefits of a product to the customers. An advantage is how the feature helps your customer. The FAB model helps product teams write compelling product descriptions. Book the demo !

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Customer Feedback 83

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. ” B2B2C, or business-to-business-to-consumer, is a business model that connects manufacturers to retailers to consumers.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

The Accidental Product Manager

NOVEMBER 14, 2022

Two years ago, one of their biggest customers, China, decided to ban imports of mixed paper and plastic and introduced limits for scrap metal, upending global recycling markets. The product managers at Waste Management responded by asking municipalities to pay more for recycling services, the so-called fee-for-service strategy.

Customer Experience 65

Customer Experience Product Management Product Manager Data Visualization 65

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 95

Userpilot

JANUARY 26, 2023

During onboarding, you have the opportunity to make a lasting impression on your customers. Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. In this article, we cover: What SaaS customer onboarding is and why it’s important.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Valerian Tech

JULY 10, 2023

In this blog post, we will demystify AI and ML, explore their fundamental concepts, and delve into how these technologies are influencing multiple industries. Smart sensors collect real-time data, which is then analyzed by ML models to detect anomalies, optimize production schedules, and minimize downtime.

Technical Review 40

Technical Review Artificial Inteligence Data Visualization Technology 40

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How can we make users feel safe regarding products and services?

UX 96

UX Reporting Tools Data Visualization Research Software 96

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Adapt your tactics to the customer experience lifecycle.

Feedback Software 90

Feedback Software Data Visualization Customer Communications Customer Experience 90

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. ChatGPT is an artificial intelligence chatbot developed by OpenAI , built on a large language model. Product managers have a lot of ground to cover.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

APRIL 10, 2023

Both models allow users to experience the product value without satisfying all their needs. The benefits of the freemium model include lower customer acquisition costs and access to vast amounts of customer data. Freemium is a business model which gives users free access to the product. Book the demo !

Feedback Software 83

Feedback Software Analytic Tools User Testing Strategy 83