Alchemer Mobile

MAY 17, 2022

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. The customers themselves are driving this change. What is a customer feedback solution? Below we identify five steps to create a holistic mobile customer feedback solution.

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Feedback Software Research Software User Testing Reporting Tools 246

The Product Coalition

DECEMBER 11, 2023

In digital content creation, Artificial Intelligence (AI) has emerged as a significant influence, transforming how content is produced and consumed. As we navigate this era of AI-driven content creation, the collaboration between human intuition and machine intelligence reshapes digital landscapes. What is AI for content creation?

Data Visualization 123

Data Visualization Artificial Inteligence Analytic Tools Research Software 123

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

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Webinar Blog Customer Experience Customer Feedback 71

The Accidental Product Manager

OCTOBER 30, 2023

There is a big bet going on right now that really smart people are going to be able to create a digital world that we’ll all be able to put on headsets and drop into at any time. It turns out that the metaverse is a term for virtual worlds where people can play games and attend events via a personalized digital avatar.

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User Testing Product Management Product Manager Entertainment 138

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization.

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Data Visualization Analytic Tools Feedback Software Dashboard 95

The Product Coalition

JANUARY 12, 2023

The digital age has changed the way we do business, and digital transformation is at its heart. "Digital "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. What Is Digital Transformation?

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Artificial Inteligence Data Visualization Analytic Tools Research Software 132

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. The company also leveraged data analytics to personalize recommendations and improve the user experience. UX Timeline, back to the past!

Analytic Tools 102

Analytic Tools Entertainment Customer Experience Data Visualization 102

AB Tasty

FEBRUARY 22, 2024

5 Pillars to Reshape Customer Experience In the ever-evolving landscape of fashion and e-commerce, digital innovation has become a driving force behind transforming the customer experience. The Mobile Customer: Shopping on the Go The mobile customer has become a dominant force in the fashion industry.

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User Testing Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion by 2028.

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Data Visualization Artificial Inteligence Reporting Tools Customer Communications 107

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. The passion behind Erste Group’s customer-centric strategy. What do the customers need?

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User Testing Feedback Software Customer Feedback Customer Experience 121

UX Planet

JANUARY 11, 2024

Users are the ultimate judges, the importance of User Experience Design (UXD) cannot be overstated. Often relegated to the sidelines, UXD is the silent architect behind digital success. © tenot The Essence of UXD User Experience Design is the art of creating digital experiences that seamlessly blend functionality and aesthetics.

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User Testing Customer Satisfaction Research Software Product Research 59

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? Who benefits from measuring your digital experience?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Gainsight

JULY 25, 2023

In the fast-paced digital landscape, delivering exceptional customer experiences has become a crucial aspect of any successful business. Companies that prioritize understanding their customers’ needs and preferences are better equipped to build strong, lasting relationships. But not sure where to start?

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Customer Experience Customer Feedback Data Visualization Analytic Tools 52

Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

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Feedback Software Analytic Tools Research Software User Testing 102

Business of Software Conference

OCTOBER 23, 2019

How does your company’s product provide a solution for the pain points of your target customers and how do you talk about it through the sales cycle? How does your company’s product provide a solution for the pain points of your target customers and how do you talk about it through the sales cycle? BoS2019 was no different.

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Blog User Friction Customer Experience Events 45

The Product Coalition

NOVEMBER 1, 2022

Digital transformation has an impact on consumer behavior in tourism. Digitalization has transformed the way people live, work, and travel. Moreover, digital transformation has diversely defined consumer behavior in tourism. To understand customer behavior in tourism, companies examine interactions amongst influencing elements.

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Research Software Feedback Software User Testing Travel 101

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it!

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Research Software 102

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Book the demo!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

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Inbound Outbound Reporting Tools Customer Experience 211

Andrew Chen

FEBRUARY 26, 2024

This is advice I’ve been giving to people for years, and it’s shaped by my own experience — after all, I moved to the Bay Area in 2007 and it completely changed my life. I met tons of incredible people, some of whom went on to create major products and found unicorn companies. They love talking about that.

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User Testing Customer Experience Blog Events 123

TryMyUI

AUGUST 5, 2022

Before discussing the differences between a digital experience (DX) and customer experience (CX), one thing should be clear: DX and CX are closely related. Remember, the digital experience is the key component of the overall customer experience strategy.

Customer Experience 59

Customer Experience Blog Strategy User Experience 59

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

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Data Visualization Analytic Tools Embedded Analytics Feedback Software 94

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

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Education User Friction Customer Experience Customer Feedback 52

TryMyUI

AUGUST 5, 2022

Before discussing the differences between a digital experience (DX) and customer experience (CX), one thing should be clear: DX and CX are closely related. Remember, the digital experience is the key component of the overall customer experience strategy.

Customer Experience 52

Customer Experience Blog Strategy User Experience 52

TryMyUI

AUGUST 5, 2022

Before discussing the differences between a digital experience (DX) and customer experience (CX), one thing should be clear: DX and CX are closely related. Remember, the digital experience is the key component of the overall customer experience strategy.

Customer Experience 52

Customer Experience Blog Strategy User Experience 52

Roy Madden

JUNE 29, 2021

You will own our Hubspot environment across the Marketing, Sales and Customer Success teams, and be responsible for educating the broader organization on data hygiene and digital marketing best practices. Set up and publish blog posts in WordPress. Required skills and experience. You have experience in B2B marketing.

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Analytic Tools Technical Advisors Research Software Data Visualization 133

The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. Site visitors (digital sign-ups) — people who interact with our loan calculator are more likely to sign-up. What is a Metric?

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Data Visualization Customer Feedback KPI Customer Experience 143

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience?

Customer Experience 89

Customer Experience User Testing Customer Feedback Feedback Software 89

Userpilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. But what exactly does this entail? Who is a product marketing manager?

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Product Marketing Onboarding KPIs User Testing Marketing 96

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. One such trailblazer in the realm of customer-centricity is Sonos, the world’s leading sound experience company. Solsø Korsgård says.

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Customer Experience Data Visualization Customer Feedback Webinar 52

Usersnap

MARCH 8, 2021

Join our next digital fireside chat with Adrian on April 7th, 2021 5pm CET. We are happy and proud to have him in our Feedback Tribe (provided by Usersnap) to learn hands-on insights on how optimize customer experience can grow your business. companies lose ~$70B a year due to poor customer experience.

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Feedback Software Customer Feedback User Testing Weak Development Team 98

Userpilot

DECEMBER 21, 2022

It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. HubSpot Marketing Hub is a robust automation platform that features content marketing, SEO, digital advertising, email marketing, social media, and analytics tools.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. Users are demanding more cohesive experiences in the form of omnichannel experiences. Data breaches in recent years are fuelling the demand for secure software experiences. Proactive support is the key to winning over customers.

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Analytic Tools Data Visualization User Testing Reporting Tools 104

The Accidental Product Manager

DECEMBER 18, 2023

Product managers have realized that the need for personalized tech support in senior-living communities has been increasing as residents acquire ever-growing numbers of personal digital devices. Tech assistance for seniors is a booming business Image Credit: Province of British Columbia How do you feel about using your computer?

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Technical Review Product Management Product Manager Product Research 73