Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs 91

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 91

Alchemer Mobile

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees. LOUISVILLE, Colo.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Intercom, Inc.

AUGUST 3, 2022

They evolved and were iterated on over years of reflecting and learning from our own successes and failures, of us trying to encode them so that we could create a predictable, repeatable R&D culture. The goal was simple: to help us repeat successes and avoid repeating mistakes. And that they did.

User Testing 118

User Testing Framework Product Research Engineering 118

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Well that was quite the year. Zara Burke , Principal Editor.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

MARCH 5, 2023

Learning from consumers sounds like the easy part — but how do you know what to engage consumers with? Since the idea is to find out if consumers would like your product, then how much time and investment do you want to put into the product itself, before you show it to consumers? Nearly all startups have to.

User Testing 118

User Testing Startups Customer Experience Reporting Tools 118

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Technical Review Customer Experience Customer Feedback 59

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). So what’s successful onboarding in a nutshell?

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

The Accidental Product Manager

OCTOBER 30, 2023

Because these platforms are still nascent and building out their features, it might be some time until any real successes occur. Product managers need to realize that it can take years to compound the advantages and figure out how all this stuff works. The Metaverse has arrived, are you ready for it?

User Testing 138

User Testing Product Management Product Manager Entertainment 138

Userpilot

NOVEMBER 17, 2021

A bootstrapped company led by a technical founder with no business background isn’t the typical description of a successful 8+ figure Saas business. 2,000+ customers. How did Kovai make it here today? By leveraging content marketing and a solid professional network, Saravana Kumar grew the company from 0 to 250 customers.

Customer Experience 94

Customer Experience User Friction Enterprise Document 94

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

The Product Coalition

DECEMBER 21, 2021

Executives have been watching the success of product led scale ups and are kicking off transformation projects to rapidly establish or scale their product management capability. Let’s explore how the product management world can learn from the foodservice industry as we look at people starting out in their careers.

Product Management 167

Product Management Product Manager Weak Development Team Management 167

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. Automation.

Reporting Tools 178

Reporting Tools Customer Experience Strategy Artificial Inteligence 178

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. UX KPIs are of two types: behavioral (what your users do) and attitudinal (how your users feel and what they say).

Analytic Tools 104

Analytic Tools Research Software Feedback Software Data Visualization 104

Userpilot

APRIL 18, 2023

In this article, we discuss different types of questions, and how to write good surveys. There are different types of survey questions, including questions with multiple choice answers, Likert scale, closed and open-ended questions, etc. Finally, keep your response options (especially your scales) consistent to avoid any confusion.

Customer Feedback 94

Customer Feedback Data Visualization Product Research User Testing 94

Userpilot

SEPTEMBER 11, 2023

The pre-launch phase establishes the groundwork for a successful launch. Meanwhile, your post-launch phase is about evaluating your launch success and driving sustained product adoption. To learn more about how Userpilot can help every aspect of your launch, book a demo today ! There are different types of product launches.

Product launches 103

Product launches Product Research Data Visualization Research Software 103

The Product Coalition

DECEMBER 11, 2022

By following these 12 devops best practices, you can ensure that your transition into 2023 goes smoothly, bringing you and your company further success in the process. These tools typically make sure there are no conflicts between merged codes so that new software updates can be released with minimum disruption to customers.

Feedback Software 121

Feedback Software Analytic Tools Data Visualization User Testing 121

Userpilot

AUGUST 14, 2023

And how should you ask your questions to ensure that you’re collecting the right data? Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. Likert-scale questions. CSAT surveys.

Product Research 87

Product Research Data Visualization Analytic Tools Feedback Software 87

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 95

Customer Feedback User Testing Feedback Software Data Visualization 95

Lenny Rachitsky

FEBRUARY 4, 2024

— Megan Cook is the head of product for Atlassian’s Jira software, which is used by 75% of Fortune 500 companies, has over 125,000 customers globally, over 15 different products, and is by far the most popular project management tool in the world. Simplify security. Adopt a startup mindset when launching a new product line.

Research Software 65

Research Software Feedback Software Product Research User Testing 65

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 83

Data Visualization Analytic Tools Product Research Feedback Software 83

Usersnap

NOVEMBER 28, 2022

Learning about your customers’ needs is sometimes like being a 1-person paddle boat upstream. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions. They’re also the most convenient surveying method for your customers.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Dashboard 91

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. To grade OKRs, use a scoring system on a scale of 0.0

Feedback Software 104

Feedback Software Onboarding KPIs Reporting Tools Product Research 104

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. Continue to collect customer feedback to make small iterations on a handful of users to perfect your product. Target customers that have high NPS scores to increase the chance of more positive reviews.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

DECEMBER 21, 2022

You need marketing analytics tools to gather data and report on them together, track campaign success, and make data-driven decisions that lead to business and revenue growth. It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Confused about trying to understand SaaS roles? That’s perfectly normal.

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Recency takes into account the last time the customer engaged with the product.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 97

Usersnap

MARCH 8, 2021

Learn from this experienced CX expert who not only wrote a successful book but publishes a CX podcast on CXChronicles.com. We are happy and proud to have him in our Feedback Tribe (provided by Usersnap) to learn hands-on insights on how optimize customer experience can grow your business. About Adrian Brady-Cesana.

Feedback Software 98

Feedback Software Customer Feedback User Testing Weak Development Team 98

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Emojis help cut out the step of “translating” a feeling into a number, but numbers on a scale are more precise.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Want to see how it works in practice? How to calculate NPS.

Product Research 92

Product Research User Testing Feedback Software Customer Feedback 92

Userpilot

APRIL 8, 2022

There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them.

User Testing 97

User Testing Feedback Software Research Software Product Marketing 97

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? TL; DR Product health metrics are the key performance indicators that measure a product’s performance and success. Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction.

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 86

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. One such trailblazer in the realm of customer-centricity is Sonos, the world’s leading sound experience company. Solsø Korsgård says.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback Webinar 52

The Product Coalition

JUNE 10, 2022

How would you change the Amazon Fresh experience and how would you measure them? Customers can access Amazon Fresh through the Amazon.com home page that directs them to the Amazon Fresh shopping catalogue. Firstly, customer touchpoints that attribute to the success of any daily online grocery experience.

Onboarding KPIs 133

Onboarding KPIs Customer Experience User Friction Product Management 133

Userpilot

OCTOBER 4, 2022

These help you understand: how users feel about your product. how much time users spend on a feature. These help you understand: how users feel about your product. how much time users spend on a feature. Now let’s go into details and see what and how different they are. task success rate. task success rate.

Customer Experience 80

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 80