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Customer engagement guide: the what, why and how of effective messages

Intercom, Inc.

This means crafting a message strategy that truly engages its recipients on a regular basis. Below, we share key best practices for customer engagement, the anatomy of a good message, and a few examples to get your juices flowing. The anatomy of an effective message. Example messages that facilitate customer engagement.

Messaging 202
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We killed the blog. We hope you like it.

Intercom, Inc.

While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. Data visualization of blog user research.

Blog 162
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What is In-Product Messaging and How Do You Create It? (code-free!)

Userpilot

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

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Improving E-Commerce Performance with Asynchronous Messaging

Modus Create

This article expands on the most advanced technique in my earlier blog post, New Relic and JMeter Performance Remediation – Part 3 , Introduce transactional asynchronous messaging. Verify that the name and address are something you could actually ship to. Processing a Shopping Cart Order.

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What I Wish I Knew Before Writing a Book

Melissa Perri

But my heart was set on Product Management. If we'd really covered all there was to cover on Product Management, why were folks clamoring for more of my blog posts? So, before you dive in, make sure you're clear on your message and your audience. That was back in 2016. I wasn't buying it, though. See how people react.

Books 197
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Five Search Engine Optimization (SEO) Tools for Product Managers

The Product Coalition

No matter what kind of product you have, the first order issue you’ll need to address as a product manager is Search Engine Optimization (SEO). One of the first things that I insist on for new product managers is a customer experience journey, where discovery is key ? There are great tools for product managers to assist with this.

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16 SaaS Account Management Best Practices

Userpilot

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?