Modus Create

JULY 7, 2020

This article expands on the most advanced technique in my earlier blog post, New Relic and JMeter Performance Remediation – Part 3 , Introduce transactional asynchronous messaging. Verify that the name and address are something you could actually ship to. Processing a Shopping Cart Order.

Messaging 84

Messaging Analytic Tools Data Visualization User Testing 84

TechEmpower - Product Management

JULY 24, 2023

Do you have a name, a logo, and have you thought about brand positioning? Email / SMS Does your application send out transactional emails or SMS messages? How are those mass messages crafted? How often is message content updated? Content Management How often will the application’s content need to change?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Roman Pichler

APRIL 5, 2022

The following list shares sample rules, which are based on my book How to Lead in Product Management : Always have cameras turned on in online meetings and mute yourself if you don’t speak. Do not engage in side-conversations and don’t answer messages on your electronic devices. Silence phones and other devices; disable notifications.

Weak Development Team 265

Weak Development Team Product Management Product Manager User Testing 265

Product Culture

MAY 1, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Naming 52

Naming Startups Messaging Information 52

The Product Coalition

MARCH 24, 2021

Helpsters four step product discovery process Subliminal product management messaging At first I I didn’t know if I was over thinking it and/or I’m just hyper aware of work stuff but I couldn’t help (pardon the pun) to draw comparisons between the Helpsters and real life product management. Engineering is a great profession!

Product Management 114

Product Management Product Manager Product Research Banking 114

Gainsight

JUNE 4, 2019

Even in SaaS, most organizations prided themselves on providing exemplary customer support and account management. You can create personalized messages with ultra-relevance to a user’s app activity, job title, role—or all three. What would’ve been better timing or messaging? The post Is In-App Messaging Unethical?

Messaging 63

Messaging Customer Communications Customer Experience Framework 63

Revulytics

JUNE 19, 2019

Instead of responding to the user’s request for information in the unfailingly polite Alexa fashion, these replacements put their own spin on answers to questions like “how do I make a grilled cheese sandwich?” ( “It’ s name is the recipe! ” ). It was still the same channel. But without her voice, Alexa couldn’t solve users’ problems.

Analytic Tools 71

Analytic Tools Messaging Feedback Software Customer Experience 71

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 80

Feedback Software Analytic Tools Product Research User Friction 80

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

The Product Coalition

SEPTEMBER 8, 2022

No matter what kind of product you have, the first order issue you’ll need to address as a product manager is Search Engine Optimization (SEO). One of the first things that I insist on for new product managers is a customer experience journey, where discovery is key ? There are great tools for product managers to assist with this.

Data Visualization 135

Data Visualization Analytic Tools Reporting Tools Research Software 135

Pragmatic Marketing

FEBRUARY 17, 2017

Jot down the key message headings. Now open the datasheet for that product and compare the message headings to those you wrote down. ” That’s because few high-tech vendors take the time to create product message maps and apply them to their marketing communications. Message Map Basics. Message Pillars.

Messaging 70

Messaging White Paper Customer Experience Technical Review 70

The Product Coalition

MARCH 3, 2024

In the ever-evolving world of marketing, understanding your customers isn’t just about knowing their names and numbers, it’s about predicting their next move. Deliver impactful messaging : Anticipate purchase intent, predict churn risk, and tailor your message accordingly, boosting conversions and loyalty.

Data Visualization 116

Data Visualization Analytic Tools Marketing Customer Experience 116

Userpilot

OCTOBER 22, 2023

You can re-engage these users using a targeted win-back email or push notification with personalized messaging. Identifying dormant users can help product managers re-engage them, boosting retention and lowering churn. You can also include social proof for a more compelling message. What are dormant users?

User Testing 89

User Testing Customer Experience Customer Feedback Analytic Tools 89

The Product Coalition

OCTOBER 11, 2022

A Product Marketing Manager (PMM), is one of the least understood roles in the technology industry. Another way to do it is by managing an analyst, who can help answer questions and hypotheses posed by the PMM. They will have to convince management (like CFOs) that the pricing and packages that they suggested are accounted for.

Marketing 78

Marketing Product Marketing Reporting Tools Product Research 78

Product Management University

MARCH 30, 2023

The lint roller makers have figured out that they can generate more revenue by marketing the same product to a whole new market segment — pet owners — under a clever new name. Personas are important when crafting the product messaging because it’s aimed at one or more stakeholders. It’s the best of both worlds.

B2B 130

B2B Marketing Customer Experience Healthcare 130

Product Culture

APRIL 10, 2024

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Roadmap 52

Roadmap Healthcare Data Visualization Product Research 52

Product Management University

NOVEMBER 14, 2022

For example, if you’re marketing the value of your “enterprise financial management” portfolio to hospitals, you’d communicate how it ultimately gives them a competitive advantage (better patient experience) via greater financial flexibility to execute their top strategic priorities. Relevance is the lynchpin to strong messaging.

Marketing 147

Marketing Product Marketing Reporting Tools Healthcare 147

Intercom, Inc.

NOVEMBER 5, 2018

And today, there’s one channel where more potential customers are than any place else: messaging and live chat. And because we talk to people via messaging all day, we’ve now come to expect to be able to talk to businesses that way too. 53% of buyers are more likely to buy from a business they can message”. What is live chat?

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Melissa Perri

DECEMBER 29, 2023

But my heart was set on Product Management. If we'd really covered all there was to cover on Product Management, why were folks clamoring for more of my blog posts? So, before you dive in, make sure you're clear on your message and your audience. They brushed it off, saying, "Look, the world's got enough books on that topic."

Books 197

Books User Testing Customer Feedback Consulting 197

The Accidental Product Manager

AUGUST 7, 2023

Clearly, for the product managers who promote musicians this was a major setback. However, product managers are never stopped for long and virtual concerts that were delivered online were then quickly created. That has helped artist product managers to zero in on their superfans. What is A “Superfan”?

Product Management 65

Product Management Product Manager Management Management 65

The Product Coalition

NOVEMBER 19, 2020

Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. Getting into product when you’ve already started your career Product management requires, above anything else, good judgment. It shouldn’t be a prerequisite for product management jobs either. John doesn’t have that.

Technical Review 157

Technical Review Product Management Product Manager Research Software 157

Userpilot

APRIL 7, 2024

Just like with analytics, segmentation is the name of the game when collecting user feedback. Slack Slack is a popular messaging platform that has changed how teams communicate and share resources. In addition to group chat, its features include direct messaging , voice and video calls, and file sharing.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Intercom, Inc.

MARCH 4, 2019

How can you make sure, on a Monday, you’re doing the right things all week long – not just as an individual, but as a manager, across your team and organization? Finding the answers to these questions and putting them into practice is critical to scaling your impact as a manager and individual. Focusing on the right work, across teams.

Framework 202

Framework User Testing Reporting Tools Customer Feedback 202

Intercom, Inc.

JANUARY 25, 2022

A great customer relationship management (CRM) platform is at the core of every marketing and sales team’s tech stack. Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. .

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Product Talk

APRIL 5, 2023

Today’s Product in Practice focuses on Ellen Juhlin , a Product Talk Academy instructor, product coach and consultant, and Senior Director of Product Management at Orion Labs, who recently found herself facing this challenge. We weren’t trying to go head-to-head with other messaging services.

Engineering 216

Engineering Feedback Software Product Research Technical Review 216

Product Innovation Educators

JANUARY 18, 2021

How product managers can understand and solve their customers’ problems. This podcast is getting a new name to better align with its purpose of helping product managers become product masters. That new name is Product Masters Now. . Summary of some concepts discussed for product managers. [3:16]

Product Management 106

Product Management Product Manager Naming Management 106

People-First Product Leadership

SEPTEMBER 17, 2023

A new product manager is joining my team in a few weeks. Around the same time a product management mentee I advise through the First Round Fast Track program asked how to best “onboard” their new manager. If you’re manager is the new hire, volunteer to be their buddy.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. In this article, we cover: Why user segmentation is essential for product managers. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. JBTDs, user roles, etc.).

Analytic Tools 89

Analytic Tools User Testing Customer Feedback Feedback Software 89

Product Management University

SEPTEMBER 20, 2017

Here’s what makes solutions-driven product management such a challenge. Integrated solutions are the name of the new game. Data security solutions for banks…customer service solutions for telecom…document management solutions for healthcare…you get the picture. Integrate Products. What are your equivalents?

Data Visualization 100

Data Visualization Product Management Product Manager Certifications 100

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include? That’s a lot, right?

Analytic Tools 91

Analytic Tools Data Visualization Research Software Feedback Software 91

Userpilot

OCTOBER 6, 2022

How can product managers use them to develop their products? A FAB statement is a kind of sales message that promotes the features, advantages, and benefits of a product to the customers. Product managers should focus on delivering benefits rather than just features. How the FAB model helps product managers?

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Customer Feedback 77

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Crisp is a standout choice for managing customer support tickets , featuring a website chat widget and live translation. Why is an Intercom alternative needed?

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Data Visualization 81

UserVoice

JULY 4, 2019

As a product manager, you probably wear a lot of hats. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Strategist. Salesperson.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Product Culture

NOVEMBER 8, 2023

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. Here are a few hints.

Naming 52

Naming Startups Messaging Presentation 52

The Product Coalition

NOVEMBER 6, 2019

As a product manager, I either led or enabled some of that change. In this post I share how we manage our A/B test backlog, review A/B test design (including hypothesis and success criteria), and how we make and communicate decisions based on A/B test results. How many iterations are needed for to land your firs trick?

User Testing 60

User Testing Product Research Testing Management 60