Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. The dashboard helps you: Know which account is most used by your audience.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Dashboard 91

The Product HQ

APRIL 20, 2024

Looking to become a SaaS product manager? The need for SaaS product managers is skyrocketing with each passing year. More and more businesses develop Software as a Service (SaaS) products to remain relevant in their respective markets and grow their income streams. How to Become SaaS Product Manager?

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Inbound works really well for smaller SaaS businesses, whether B2B or B2C. Enterprise SaaS marketing, however, is a different story entirely. What is enterprise SaaS marketing? Longer sales cycles.

Enterprise 96

Enterprise Strategy Marketing Outbound 96

Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. 82% of SaaS users rate instant responses as important or very important.

Analytic Tools 101

Analytic Tools Data Visualization User Testing Reporting Tools 101

Userpilot

JULY 2, 2022

SaaS reverse trial is relatively a new concept, although some famous brands have been implementing it for a while. A SaaS reverse trial is about granting users access to the full functionalities of your tool for a limited time and downgrading them to a free plan if they don’t upgrade. What is a SaaS reverse trial?

Analytic Tools 110

Analytic Tools User Testing Customer Experience Data Visualization 110

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

Research Software 89

Research Software Analytic Tools User Testing Onboarding KPIs 89

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. In this article, we cover: Why user segmentation is essential for product managers. In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. JBTDs, user roles, etc.).

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Onboarding KPIs 97

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

SEPTEMBER 12, 2022

They can contribute to every stage of the customer journey and uncover insights into customer relationship management. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. SaaS Pirate Metrics framework. Users start digging down on your landing pages, blogs, etc.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

MARCH 8, 2022

of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

Technical Advisors 114

Technical Advisors Product Research Analytic Tools User Testing 114

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? What are SaaS best practices? Not necessarily.

Feedback Software 115

Feedback Software User Testing Product Research Customer Experience 115

Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? Most importantly, how does it benefit your SaaS business? In this post, I will give you an overview of what SaaS product marketing is and what it entails.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Why it is important for your product management efforts. It focuses on customer retention , loyalty, and account expansion. There are a few good reasons why SaaS organizations love product funnels. This is the main question we explore in the article.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Onboarding KPIs 91

Userpilot

AUGUST 2, 2022

If you’re looking for the best cancellation flow examples for SaaS, you’re in the right place. Examples of the best SaaS cancellation flow for inspiration. A cancellation flow reduces customer churn by offering users alternatives that make keeping their accounts more feasible. Userpilot’s cancellation flow.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). They are accounts that stopped performing key value-based actions on your app. But how do you define an inactive SaaS user?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. Churn rate.

B2B 103

B2B User Testing Research Software Analytic Tools 103

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. For SaaS businesses, this refers to paying customers only. What are product metrics?

Onboarding KPIs 81

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 81

Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. They provide customers services that SaaS companies would struggle to deliver at scale. Are you intrigued?

Customer Experience 95

Customer Experience Technical Advisors User Friction Education 95

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. We previously discussed them in our blog post about Pendo here. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. You can see that: 30% of users added a new account.

Data Visualization 97

Data Visualization Analytic Tools Software Review Feedback Software 97

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

Analytic Tools 96

Analytic Tools Data Visualization Research Software Feedback Software 96

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How can product managers prepare products for expansion into other markets? How do you develop and implement a SaaS localization strategy? However, SaaS localization often requires more thorough changes to the UI to achieve the right effect.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

DECEMBER 21, 2022

Product analytics is a key asset if you want to grow your SaaS business. 10 Important Product Metrics to Analyze Your SaaS Product. Here are ten product metrics that you can’t do without to analyze SaaS product growth : Customer Acquisition Cost (CAC). The average DAU: MAU ratio for SaaS is around 0.15 (or 15 percent).

Analytic Tools 96

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

AUGUST 30, 2022

This article shows you how to drive SaaS growth with upsells. Upselling in SaaS is measured using the expansion MRR metric (the extra monthly revenue from existing accounts). Upselling and cross-selling are both account expansion strategies, but they have key differences. How do you measure upselling in SaaS companies?

Customer Experience 96

Customer Experience User Testing Product Research Onboarding KPIs 96

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 94

Feedback Software Research Software User Testing Customer Feedback 94

Userpilot

MARCH 25, 2022

Did you know that the rule of 40 is one of the best indicators of success in SaaS companies? The best test of your SaaS management teams is arguably how well they are able to sustain high shareholder returns as the company grows. So, let’s see how the rule of 40 helps you track your SaaS growth. Rule of 40 formula.

Feedback Software 97

Feedback Software Onboarding KPIs Customer Experience User Testing 97

Userpilot

JANUARY 29, 2023

What is product experience in SaaS? Why is product experience important for SaaS companies? Imagine you just set up an account on a new product. Poor SaaS product experience like this dissuades customers from the product, driving them to your customer support team or your competitors. Consider a few of them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

DECEMBER 15, 2021

Integrations are crucial to staying competitive in the crowded SaaS ecosystem today. Beyond improving efficiency, integrations can unlock additional value in your product through account expansion and co-marketing campaigns. Many SaaS companies leverage iPaaS platforms such as Zapier to meet the demand for integrations.

Customer Experience 96

Customer Experience Data Visualization Customer Feedback Webinar 96

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Gainsight

DECEMBER 15, 2023

It’s the sound of the SaaS universe undergoing a massive change. SaaS leaders and investors are scrutinizing headcount closely, especially in departments that aren’t directly tied to the bottom line. Welcome to the brave new world of being more accountable for revenue. Actually, the sound is more like a roar than a whisper.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. In this article, we’ll discuss 10 product management metrics that you can’t do without.

Onboarding KPIs 82

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 82

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions.

Research Software 101

Research Software Feedback Software Analytic Tools User Testing 101

Userpilot

JANUARY 31, 2023

CSQLs are essential for SaaS companies as they are cheap but high-converting and generate lean revenue. You can drive revenue growth with CSQLs by using modals to prompt account upgrades, offering premium feature trials, rewarding loyal customers, and offering limited deals to create the FOMO effect. They also drive account expansion.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Customer Feedback 93

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The product activation rate determines the number of users successfully activating their accounts. You should divide the average revenue per account (ARPA) by the churn rate in a specific period to calculate CLV.

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 86