Userpilot

FEBRUARY 26, 2024

Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. In addition to identifying friction in the user journey, SaaS organizations can use marketing funnel analysis to forecast business performance and determine the optimal trial period length. It gets even better.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. 82% of SaaS users rate instant responses as important or very important.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

TechEmpower - Product Management

AUGUST 7, 2023

Check out our blog post 53 Questions Developers Should Ask Innovators. Please write us at blog@techempower.com ! cto , infotech , innovation , product , project , saas Founder-Developer Gap How big is your startup’s Founder-Developer Gap? Is it a tiny crack, or a widening chasm? And how can you tell?

CTO Coach 104

CTO Coach Fractional CTO CTO Fractional VPE 104

Mind the Product

JUNE 30, 2020

Working in product is a dream job for lots of people but sustaining a dream career certainly isn’t without challenges. There are problems around burnout, advancement, the challenges of specialisation, and in being a generalist. Jeff’s blog. Jeff Gothelf has been there. Jeff Gothelf has been there. Related Links.

Product Research 210

Product Research Feedback Software Technical Review UX 210

TechEmpower - Product Management

JULY 31, 2023

Get Users (= Acquisition, Referral) Drive Usage (= Activation, Retention) Make Money (= Monetize) Startup Challenges Management: Setting priorities, defining key metrics, reporting progress Product: Build the right features, getting product out quickly, testing for conversion/adoption Marketing: Accessing "web 2.0"

Startups 104

Startups Product Research Customer Experience User Testing 104

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. State of SaaS onboarding report. State of SaaS Onboarding 2022, by Userpilot.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience User Testing 104

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. To build a successful SaaS company today, you must understand product-led growth and build it into your business and product from the very beginning.

Research Software 114

Research Software Feedback Software User Testing Product Research 114

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

Research Software 98

Research Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Inbound works really well for smaller SaaS businesses, whether B2B or B2C. Enterprise SaaS marketing, however, is a different story entirely. What is enterprise SaaS marketing? Longer sales cycles.

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Userpilot

JULY 4, 2023

Growing your product requires tackling one of the biggest challenges, which is to cross the chasm. Use loyalty programs and rewards to encourage users to leave reviews, increasing your SaaS’s word-of-mouth promotion. Read on to discover how to cross the chasm and scale your technology company. An NPS survey to collect feedback.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 10, 2024

A SaaS resource center should include a variety of content to cater to different needs and learning styles. Speaking with your customer service team : This is another way you can identify your users’ challenges. Identify areas where your customers are facing challenges with user surveys.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

NOVEMBER 17, 2021

A bootstrapped company led by a technical founder with no business background isn’t the typical description of a successful 8+ figure Saas business. But gaining acceptance from the market and acquiring customers is the bigger challenge. Business challenges. has had its fair share of typical business challenges.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! You’re best off ensuring they focus primarily on areas of frustration, challenges, and key objectives. What is a user persona?

User Testing 98

User Testing Research Software Customer Feedback Feedback Software 98

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Real-time customer assistance helps customers overcome challenges instantly and increase lifetime value.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

OCTOBER 31, 2023

You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? How to choose the right free trial model for your SaaS?

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2. Source UXPressia.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. If you feel like challenging your viewpoints and seeing a new, contrarian direction – head to Andrea’s Medium.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

APRIL 6, 2023

How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience? AI tools also come with a set of challenges, such as a lack of human touch, inconsistent accuracy, and data privacy concerns. As a result, efficiency has become a key priority for any SaaS company.

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JANUARY 14, 2023

The provided training content helps the customer success team guide new users while helping existing users navigate challenges. Successful customer education program examples in SaaS. Userpilot blog welcome mail. You can also learn about their challenges and help ease any friction. Build educational content templates.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Business of Software Conference

MARCH 7, 2022

When Jason Cohen writes, it’s worth reading and we love his latest long form blog post, The Myth of Exponential Growth. We won’t steal the highlights here, you should see it on his blog). Jason’s talks at Business of Software have often challenged conventional wisdom with humor, insight and data.

Data Visualization 75

Data Visualization Product launches Blog Events 75

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. What is the dark funnel in SaaS? The complexity of this process presents marketers with a challenge when tracking every part of the buying journey. SaaSholic Blog.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. While the average churn rate for SaaS companies is around 5%, a good churn rate is 3% or less. The benchmarks for customer churn rate are: Monthly churn rate: The average for SaaS companies is approximately 1%. What is a good customer churn rate?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Next, use the research insights to map out the customer journey for each persona, focusing on their actions at different touchpoints , challenges, and conversion events. There are a few good reasons why SaaS organizations love product funnels. Its different stages.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

DECEMBER 15, 2021

Integrations are crucial to staying competitive in the crowded SaaS ecosystem today. It’s a common challenge – building out integrations typically takes teams 6-8 weeks of engineering, depending on the complexity of the workflow. Many SaaS companies leverage iPaaS platforms such as Zapier to meet the demand for integrations.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

Gainsight

DECEMBER 15, 2023

It’s the sound of the SaaS universe undergoing a massive change. SaaS leaders and investors are scrutinizing headcount closely, especially in departments that aren’t directly tied to the bottom line. Learn more in our blog, Customer Success Teams, It’s Time to Take Credit for Expansion Revenue. And it’s a good thing, actually.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Userpilot

JULY 11, 2023

TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). If you run a SaaS, feel free to book a Userpilot demo to see how you can offer outstanding customer service. One of which is about creating the best SaaS onboarding experience.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. What is a SaaS customer journey map? B2B SaaS customer journey map. Types of SaaS customer journey maps.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. A friction log is a document that captures a list of challenges, difficulties, or frustrations a customer might encounter using your product. What is product friction in SaaS? Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Reveal

JANUARY 9, 2023

In this blog, we go through the top 5 ways in which ISVs can benefit from strong analytics offerings. . An ISV partner is a software vendor that delivers all types of software and/or SaaS (software-as-a-service) offerings that provide additional functionality that is not available with the standard version of another software.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Let’s see how you can use them to achieve more critical SaaS objectives.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

OCTOBER 14, 2021

Various game mechanics can be used to get the right gamification strategy in place: challenges and celebrations, points and in-app currency, badges, leaderboards, journeys and progress bars ( in the form of checklists in SaaS), and constraints. Challenges and celebrations. Let's explore some of the most commonly used ones.

Feedback Software 98

Feedback Software Customer Experience User Testing UX 98