The Secret PM Handbook

AUGUST 4, 2017

We then guide the creation of solutions to the problems. ” In this case, the previous observations are the articles I’ve been posting on the blog. Creating and guiding the creation of solutions. A Toolset For Getting Unstuck When Your Creativity Is Blocked. And then we take the solutions to market.

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The Product Coalition

NOVEMBER 5, 2020

Measuring Velocity and studying patterns over a period of time does make sense when it is the same folks staying together and pull work as a team. This blog post is not intended anyways to list down all possible factors affecting the Scrum Team’s Velocity. Story points are the building blocks for measuring a Scrum Team’s Velocity.

Data Visualization 96

Data Visualization Feedback Software Blog Events 96

Userpilot

DECEMBER 31, 2022

One big driver could be UX issues : specific elements on a page might be blocking another button, your overall site design choices might be misleading, broken links could be repeatedly clicked in error, or links might be missing in their entirety. Here are some common UX issues people face on their website include: Blocks and clashes.

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Userpilot

NOVEMBER 30, 2022

Don’t block important elements: The alternative is risking creating a bad user experience. Avoid tooltip overlap: Always time, prioritize, and space your tooltips to avoid overlaps. Guiding users through your app doesn’t end with onboarding. Well-placed and well-timed tooltips help you prompt upgrades without appearing pushy.

Analytic Tools 95

Analytic Tools User Testing Customer Experience Data Visualization 95

UX Planet

FEBRUARY 5, 2024

An example of Icon creation in Midjourney How to use the prompt Copy and paste the prompt in a note block and write in the ###Information### section: MY PRODUCT IS = “Explain what your product does.” Use affirmative language to guide actions. Use it every time you need a new icon. Once it’s working, save it.

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Userpilot

APRIL 14, 2022

They give the user a chance to indicate the sort of work they do – a great way of figuring out which business processes they’ll be likely to spend their time working on. Including the option to ‘skip’ is a clever addition – it respects the time and effort of each and every user.

Customer Experience 98

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Userpilot

DECEMBER 15, 2022

Popup tips trigger with a bigger, longer textbox (usually more intrusive) at different times. Place your tooltips in a way that doesn’t block important components of the UI. Use open-source tools to quickly add tooltips, but with fewer customization options and an equally harder time trying to customize it.

Research Software 98

Research Software User Testing Embedded Analytics Customer Experience 98

UX Planet

DECEMBER 26, 2023

It is time that designers should start testing these features to get the best to help them improve their productivity and efficiency. It seem to have the potential to support designing workshops which could be difficult and nerve wrecking for first-time facilitators. Article: www.adamfard.com/blog/ai-ux-design 3.

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Research Software Feedback Software Data Visualization User Testing 86

The Product Coalition

MARCH 23, 2020

However, times are changing. Preferably, reduce the session length to 2-hour blocks per day and include frequent breaks and activities that entice the engagement of the participants. If the team is working remotely all the time, adding these to the team charter is a good practice. Time zones : Be mindful of time zones.

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Userpilot

MARCH 23, 2023

TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context. Kommunicate leverages real-time interactive guides so customers can learn how to use their app by using it. What is contextual onboarding?

User Testing 85

User Testing Customer Experience Data Visualization Demo 85

Userpilot

OCTOBER 20, 2022

User onboarding is the process of familiarizing new users with your product and guiding them throughout their journey. First impressions are as important for first dates as they are for first-time users. Instead, you want to guide users through the product using interactive walkthroughs. Let’s get started! What do you do?

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Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

JANUARY 9, 2023

An onboarding screen is an introductory screen a user sees when they open a new app for the first time. Popular onboarding screen examples (details in the article): Slack: onboarding page for first-time users. Todoist: onboarding screen guiding first steps. Why go that route when you can just provide simple guides?

Customer Experience 97

Customer Experience Analytic Tools Research Software Data Visualization 97

Userpilot

DECEMBER 13, 2022

Situations like that make the customer’s mind freeze/block due to too much cognitive load. Reduce customer churn: Friction can lead to high customer churn if it’s not identified on time. Situations like that make the customer’s mind freeze/block due to too much cognitive load. Types of friction. Cognitive friction.

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Analytic Tools Research Software Feedback Software Data Visualization 93

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Consumer expectations of real-time interactions online are exposing some real human limitations. Historically, we’ve spent proportionately way more on research and development than other software companies we track, and that won’t stop any time soon.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userpilot

APRIL 28, 2023

You can look into a range of metrics: the activation rate, time to value, feature adoption rate, user engagement score, and overall customer lifetime value. Should you really spend your time increasing product adoption? Activation : Finally, your users experience value for the first time. regularly using) a specific feature.

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Analytic Tools Feedback Software Framework Onboarding KPIs 92

The Product Coalition

APRIL 2, 2020

We edited the recording slightly; for example, we removed the waiting time during the exercise timeboxes. All blog posts on Remote Agile. Download the Scrum Anti-Patterns Guide: 160-plus ways to improve your way of Scrum. The participants agreed on recording it and make it available to the agile community.

Agile 78

Agile Download Blog Article 78

Userpilot

JUNE 30, 2023

There are many types of modules to choose from: videos , guides, walkthroughs, a checklist , surveys , and more. videos to save customer time, interactive walkthroughs, FAQs). Contextual triggering is all about sharing the right information at the right time in your app. how a particular page is displayed or when it launches).

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization User Testing 97

Product Innovation Educators

JUNE 12, 2023

Outside of her day job, she has guided many PdMs in reaching their career goals, and consequently, has good insights about the skills they need. We spend time understanding each other’s areas and then think about ideas. 15:34] How have you gotten product managers to spend time with customers?

User Testing 93

User Testing Customer Feedback Customer Experience Product Management 93

Userpilot

JUNE 14, 2022

Most websites and platforms allow you to embed Loom videos, although some may block the ability to insert the videos directly. Paste the code into your website text editor’s HTML block. Embedding a video with the help of a developer can be costly and time-consuming. Step 1 – Add a new block.

Customer Experience 52

Customer Experience Article Education Demo 52

Gainsight

AUGUST 15, 2021

It’s time for a trust fall. In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements. This is how you set up processes that promote a seamless in-product user guide experience. Timely Engagements.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

The Product Coalition

JUNE 19, 2022

Photo by Yan Krukov from Pexels Time management is one of my favorite topics. I realized early on that I must manage my time properly. Alongside the many methods I adopted and developed for multitasking, I always made sure to leave time for deep work. Find the Right Time of Day I was never a morning person.

User Testing 132

User Testing Strategy Customer Experience Market Research 132

Userpilot

OCTOBER 4, 2022

As a product manager, you should track KPIs because of three main reasons: to measure the success of your product and understand if customers’ needs are being met, to find friction points that block the customer journey , and finally, to optimize and improve user experience. How much time do users spend on your app?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Gainsight

JULY 22, 2021

It’s time for a trust fall. In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements. This is how you set up processes that promote a seamless in-product user guide experience. Timely Engagements.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Userpilot

OCTOBER 19, 2021

There's a product tour system that guides users towards feature adoption. Guides (Pendo's equivalent of product tours). The Guides, analytics data, and product tours in Pendo's free trial are all based on made-up dummy data. Guide Views. Dashboards. Feature Clicks. Track Events.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 94

Userpilot

OCTOBER 21, 2022

Using in-app patterns like tooltips and modals to guide users and help them achieve their goals. Communicating what you’re working on and announcing product changes in a timely manner, so customers have enough time to adjust. Be transparent and honest with customers during chaotic times. Evernote’s loyalty program.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

eG Innovations

DECEMBER 9, 2021

In this blog post, we describe a problem analysis and anomaly detection process for a cloud performance problem (high CPU in the JVM and SSL issues) that we encountered recently when working with a large customer, who had a significant footprint on the AWS cloud. At this time, application performance also suffered.

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Reporting Tools Data Visualization Customer Experience Software Review 52

The Product Coalition

MARCH 11, 2021

We blocked signups, we blocked resubscriptions, and we blocked unsubscribed customers from ordering one-off boxes. There was no better time to realise my dream of moving into Product. Understanding users’ needs Spending more time understanding and then defining an opportunity space has enormous payoffs.

Product Research 142

Product Research User Testing Customer Experience Data Visualization 142

Antwak Blog

MARCH 24, 2021

File transfers or by any other forms.DLP strategies must include a quick fix that monitors, detects, and blocks the unauthorized flow of data. Implement in stages: DLP is a time-consuming process that is best executed in stages. Read our other blogs on CyberSsecurity here. appeared first on AntWak Blog!

Data Visualization 52

Data Visualization Reporting Tools Government Education 52

Userpilot

OCTOBER 4, 2022

Build on that by mapping out the customer journey , understanding where the stumbling blocks might be, and figuring out ways around them. It’ll help shorten time to value dramatically by getting users off to a good start. The user retention rate tells you the percentage of users you’ve retained over a given time period.

User Testing 93

User Testing Customer Experience Customer Feedback Data Visualization 93

Userpilot

APRIL 12, 2022

There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides. Short how-to tutorials and in-app video guides for showing users how to use your product and get their job done.

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 97

Userpilot

FEBRUARY 4, 2023

The types of strategic initiatives are build-and-create, defensive, offensive, fix-and-prune, and time-based initiatives. Using tooltips and running webinars to guide customers can help you drive feature discovery. They serve as a guide for decision-making and efficient resource allocation to help you achieve your aims.

Feedback Software 97

Feedback Software Analytic Tools Research Software Product Research 97

eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. The resulting impact could be longer query times and rejected transactions due to timeouts. How to troubleshoot Azure SQL Database performance.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. The Beginner’s Guide to Product-Led Growth Metrics. The Ultimate List of Product Management Resources: Books, Blogs, and More.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

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Product Research User Testing Research Software Data Visualization 264

Userpilot

FEBRUARY 7, 2023

But it’s far more complex than you might think: it’s not just about helping first-time users learn how to use your product. Use different onboarding UX patterns to guide users Here’s another tactic to add to your toolkit: utilize the full range of onboarding UX patterns at your disposal.

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Research Software Onboarding KPIs Data Visualization Customer Experience 96

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

It’s been a wild adventure, so I wanted to share the end-to-end experience with you: how I prepared, mistakes I made, my hard-ball negotiation, the secrets behind compensation, and how my blog boosted Instagram’s interest. She also shared a document with sample questions which proved to be a reliable guide. Three rounds total.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Userpilot

JUNE 1, 2022

These are the building blocks of metrics and KPIs. KPIs act as a guide toward achieving specific business outcomes. To compile your North Star Metric , your teams need to find out One Metric That Matters (OMTMs) for a specific time frame. This helps you make smarter decisions by delivering correct data at the right time.

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Onboarding KPIs KPI Analytic Tools Data Visualization 96