Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 97

User Testing Data Visualization Customer Feedback Customer Experience 97

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question. Book the demo!

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Intercom, Inc.

SEPTEMBER 1, 2021

This means better outcomes for everyone: from the teams we work with to, more importantly, our customers. It’s up to us to know everything about our customers – who they are, where they hang out, and what pain points we can solve for them”. This isn’t always the case across the industry. This covers four general areas.

Marketing 138

Marketing Product Marketing User Friction Customer Feedback 138

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 84

Data Visualization Dashboard Customer Feedback User Testing 84

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Don’t forget to include your customer success team — they’re critical.

Feedback Software 136

Feedback Software User Testing Customer Feedback Research Software 136

Product Talk

AUGUST 4, 2021

I know many authors who use their blog as a way to test content. But blog analytics (views and shares) don’t track impact. It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. And thus, I announced that I was in fact writing a book. That was a mistake.

Product Research 262

Product Research Books User Testing Feedback Software 262

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. Keyword research.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

UX Planet

DECEMBER 11, 2023

Where would the world be without the lasting impact of Voice Tech Global? Inga’s list in particular was the Medium blog post I would reference multiple times a week. December 2023 Edition I can’t believe it’s taken me this long to write this post. I literally cannot express how valuable this compilation was.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Userpilot

MAY 10, 2023

Marketers are now making AI an integral part of their marketing strategies. to analyze customer data and predict customer actions. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Examples of AI in marketing abound all around us today.

Data Visualization 72

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 72

Intercom, Inc.

AUGUST 14, 2018

If they are good but only tangentially related to your business, then you’re going to be attracting readers who will never become your customers. That might work for a while but it’s simply not a sustainable, scalable or sane strategy. The first law of content marketing is that publishing is an expensive business.

Events 182

Events Article Blog Technical Review 182

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Well that was quite the year. Zara Burke , Principal Editor.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

DECEMBER 22, 2023

This leads to increased customer loyalty and builds trust. When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding. Even if there are no bottlenecks in the user journey , customers simply need a nudge to take action.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

JULY 18, 2023

The product manager’s responsibilities include conducting market and customer research using primary and secondary sources like interviews, surveys , or industry publications. Based on the research, PMs develop the long-term product vision and product strategy that are aligned with the overall business strategy.

Data Visualization 95

Data Visualization Product Research User Testing Onboarding KPIs 95

Userpilot

JULY 22, 2022

Customer-led growth vs. product-led growth? Which one should your company rely on as part of your go-to-market strategy? Whichever growth strategy you choose affects conversion rates, customer retention rates, and overall customer engagement. A reverse trial helps to boost conversions from free to paid customers.

Feedback Software 96

Feedback Software Analytic Tools User Testing Product Research 96

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. It also allows you to identify dissatisfied customers and solve the root causes of it.

Customer Satisfaction 98

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 98

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Product Management University

MAY 24, 2017

In this issue we examine the impact of a customer value culture, why products underperform and three steps to connect corporate strategy to product, marketing and sales execution plans. Plus, tips on using white papers to generate more qualified leads and the difference between voice of the customer and sales feedback.

Demo 100

Demo White Paper Customer Feedback User Testing 100

The Product Coalition

NOVEMBER 11, 2021

And I could almost see the confused look that they are not voicing out. You listen to customers, get their requirements, build Products to address the requirement! Every month you talk to many customers, many users. Customer A wants an On-Prem solution. Customer B wants an extra customized solution.

Product Management 155

Product Management Product Manager Customer Experience User Friction 155

Userpilot

JULY 18, 2023

TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Let’s get right to it!

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Ronke PM

SEPTEMBER 4, 2023

This blog is dedicated to aspiring and new product managers I have had the privilege of getting to know. Being a product leader is a humbling opportunity and a privilege as you build products that impact your customers' lives. This is especially true when interacting with customers – honesty builds trust. Ask for help.

User Testing 52

User Testing Product Management Product Manager Management 52

Usersnap

MAY 6, 2020

Wow, can’t believe we actually pulled together a summit with more than 40 speakers on Customer Experience and Customer-centric growth in less than 2 months! Especially for SaaS product managers, customer success managers, growth marketers, and actually all the organizations that aspire to listen to the Voice of Customers.

User Testing 95

User Testing Customer Feedback Customer Experience Feedback Software 95

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content is everywhere in the user experience, and it all contributes to customer satisfaction and success. The digital world is full of content. What content should you test? Everything.

User Testing 96

User Testing Research Software Feedback Software Product Research 96

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Customers now expect to gain points and achieve milestones for purchases made through apps.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? So let’s see what you can do to increase your customer value and retain loyal customers. In SaaS, customer value is a user’s perception of what your product or service is worth.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

JULY 23, 2023

TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. Product Marketer: Develops and executes marketing strategy that promotes the product’s value proposition and drives customer interest and adoption. What’s a go-to-market strategy?

Research Software 85

Research Software Data Visualization User Testing Marketing 85

bpma ProductHub

FEBRUARY 4, 2018

Communicates the voice of the customer. Understands customers, the problems the product solves, why the product is winning or losing, competitive differentiation, etc. Ultimately responsible for customer and market success. Answers questions from customer representatives. And we’re not alone.

Product Management 171

Product Management Product Manager Customer Experience Differentiation 171

Product Innovation Educators

JANUARY 9, 2023

As product professionals, we need to help position our products in ways that make sense for customers and the organization. Before starting Kindred Speak, she contributed to brand and marketing strategy for the Sleep Number Corporation and other companies. I develop editorial strategies. 2:14] What is brand storytelling?

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. You should keep a consistent brand voice and tone across all channels. Let’s dive deeper!

Feedback Software 85

Feedback Software Analytic Tools Research Software User Testing 85

The Product Coalition

NOVEMBER 1, 2022

To understand customer behavior in tourism, companies examine interactions amongst influencing elements. Hence, service providers will identify the relationship between tourism and customer behavior. Many firms introduce digital solutions such as voice search and contactless payment to serve tourists on their stay.

Research Software 103

Research Software Feedback Software User Testing Travel 103

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. Let’s get right to it.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

The Product Coalition

SEPTEMBER 5, 2022

Taken from Teresa Torres’ blog, ProductTalk.org The Opportunity Solution Tree is a framework that breaks Product outcomes into opportunity streams so that stakeholders have a better understanding of what you are proposing and can better help you prioritize. If you’re interested in the core material, check out her original blog post.

Product Research 119

Product Research Software Review Data Visualization User Testing 119

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. How product strategy uses a company's vision to fuel profitability. CEO of Product Labs.

Technical Advisors 115

Technical Advisors Product Research Analytic Tools User Testing 115

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98