Branding Inbound Knowledge Base 
Intercom, Inc.
JULY 10, 2019
As a business grows, so does the number of inbound conversations they receive, often exceeding their real-time capacity to support. Increase self-service with Articles Pro – a multilingual knowledge base. As your business scales, automatically triaging inbound conversations is a key piece of the puzzle.
Intercom, Inc.
FEBRUARY 22, 2019
AI chatbots use your existing information and resources, like FAQs or knowledge bases , to answer questions and offer help. Finally, customer service chatbots can help you establish a consistent, on-brand experience for your customers. Now, 1 in 5 of all our inbound conversations are resolved by the bot!”
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Intercom, Inc.
DECEMBER 2, 2019
In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. For example w?ith
Intercom, Inc.
AUGUST 18, 2020
In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.
Intercom, Inc.
APRIL 25, 2018
Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Before this, we’d invested a lot of time in features like article suggestions.
Intercom, Inc.
NOVEMBER 30, 2021
An integrated knowledge base and chatbots so you can empower your customers to self-serve and get instant answers. Intercom is an all-in-one Customer Communications Platform that empowers you to build better customer relationships through personalized, messenger-based experiences across the entire customer journey. Team Inbox.
Intercom, Inc.
OCTOBER 16, 2019
At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.
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