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Media Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. This is our fifth consecutive year conducting this research.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. With all of these powerful benefits, it’s no surprise that a survey we ran with almost 600 support leaders revealed that 78% of support leaders want to move to a more proactive support approach.

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Designing Series: How we built our customer messaging orchestration tool

Intercom, Inc.

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. This has led to customer feedback that they don’t know what’s being sent, when, how, or why – it turned out the “black box” of logic hid too much, so we resolved to avoid that risk. Look outside your product.

Messaging 232
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Introducing Intercom SMS: Connect, engage, and activate with two-way SMS

Intercom, Inc.

Some 85% of business respondents agree that their customers prefer helpful context to follow them from channel to channel for a seamless brand experience. Targeted and personalized outbound messaging. According to our research, 80% of customers are more likely to do business with a company that offers personalized customer experiences.

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What we shipped: 10 new features and updates to make using Intercom even easier

Intercom, Inc.

From new navigation features and refreshed product names to several brand new apps, there’s definitely something for everyone. Introducing Outbound. For instance, this is where you will now find Product Tours. This allows you more flexibility to organize your outbound content. Bot updates. Tagging and reporting.

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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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How to use in-app messaging to retain your best customers

Intercom, Inc.

In-app messaging allows marketers to engage users at just the right time, to facilitate onboarding, share product updates, offer support, or promote relevant offers. Chats and Posts: In Intercom, you can send outbound chats and posts in both mobile and desktop apps. Use a chat to start a conversation with a user.