Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. How we created role personas.

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Research Software Feedback Software Information UX 46

Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. To prioritize features, do market research, encourage feature requests , and use prototyping and fake door tests to validate your ideas. Keep striving to improve customer satisfaction by running in-app CSAT surveys and then acting on customer feedback with product improvements.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Department of Product

OCTOBER 5, 2023

Another doc app we came across that’s worth exploring this week is Reflect. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. If we keep to this metaphor, we know the critical place to focus is that 20% differentiation.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

UX Planet

JANUARY 16, 2024

SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want. Lack of research skills: Conducting effective research requires specific skills and tools.

Branding 88

Branding User Testing Product Research Data Visualization 88

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). Discovery - Uncover customer needs through market and user research. Then I joined E.piphany.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Mind the Product

MAY 5, 2020

In the course of researching this guide, we found that some think digital accessibility means simply making multiple digital channels available to customers while others described usability instead of accessibility. At a glance, many accessibility features can be seen on websites or apps. ” Sadly, Jonathan’s not wrong.

Reporting Tools 115

Reporting Tools Research Software Product Management Product Manager 115

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

UX Studio

JULY 20, 2017

There are several moments during a product design process when a team needs to make decisions because they have hundreds of ideas but no time to test them all. In this case study, you can follow a five-step guide to how we simplified complex design problems and made quick decisions to speed up the process. What motivates them?

User Testing 70

User Testing Research Software Feedback Software Customer Experience 70

UX Studio

OCTOBER 24, 2017

Why test the product/prototype each week and with only five user tests per iteration? In most cases we work closely with “just” the product owner, who unfortunately does not make the final decision. In many cases we didn’t have access to C-level personnel. We use it more as a feedback tool.

Research Software 76

Research Software Feedback Software User Testing UX 76

Mixpanel

JULY 27, 2020

If you’ve ever sampled a perfume before buying the bottle, taken a car for a test drive before signing the paperwork, or savored a wine tasting before stocking your basket, you’ve experienced the power of product-led growth. we sell marketing automation software, and businesses need marketing automation!”).

Research Software 85

Research Software User Testing Onboarding KPIs Product Research 85

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

The Product Coalition

SEPTEMBER 3, 2019

The Nielsen Norman Group are one of the leading UX consultancies and researchers, sharing best practices around the world. Last week I was lucky enough to attend one of their conferences to sample some of their learnings from design thinking, usability testing and omnichannel experiences.

User Testing 60

User Testing UX Product Research Data Visualization 60

Mind the Product

JANUARY 17, 2018

For example, if they are building an online education platform, they may define the ideal key behavior in concrete terms like, “Add online course schedule to their calendar, right after signing up for the course” or “Get to min 30 or 40 in their first online course.”. A Good Behavioral Product Manager Reviews Existing Research.

Data Visualization 114

Data Visualization Product Management Product Manager User Testing 114

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. Test Your Hypotheses This is when the fun begins. On the contrary?—?it

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

ProductPlan

OCTOBER 3, 2019

If there was a simple test for bad product strategy most companies would happily use it. Extensive research and testing should dictate who the target user is and what they care about. Bike-share and scooter-share companies are now attacking this same market using much cheaper and simpler solutions.

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Weak Development Team Product Strategy User Testing Strategy 56

Userpilot

JANUARY 20, 2024

We also show you how to create a message map for your SaaS! Message maps allow organizations to differentiate themselves effectively from competitors by creating clear and distinct messaging that highlights the brand’s or product’s unique value proposition. This is one of the questions we answer in this article. Let’s get to it!

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Messaging User Testing Research Software Analytic Tools 100

Mind the Product

MAY 6, 2020

At William Joseph , a creative agency in London, our mission is to design products, services, and brands for organisations working for positive change, such as charities and academic and research institutions. We were also able to identify content opportunities that would help to differentiate the new site from other information sources.

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User Testing Data Visualization Product Research Research Software 92

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step. Do they offer an alternative?”

User Testing 86

User Testing Research Software Data Visualization Feedback Software 86

The Product Coalition

JANUARY 12, 2022

Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. Big players such as Microsoft, Google, Facebook etc eventually built/copied similar solutions quickly. Let’s move the case. A recent example is Team vs Slack.

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Research Software Technical Review Strategy Product Research 157

UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. When the input from the business is coming to you start thinking about hypotheses first, not the solution. This is the main mental model shift because as designers, we start thinking about solution.

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User Testing Research Software Customer Experience Product Research 74

Product Talk

DECEMBER 15, 2021

As a job-seeker, how do you test the waters to figure this out? Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. Paolo puts it this way: “I realized building effective software is best done at the small team level. Do they differentiate between outcomes and outputs?

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Product Research Customer Experience Research Software Reporting Tools 193

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system.

User Testing 130

User Testing Research Software User Friction Customer Experience 130

The Product Coalition

NOVEMBER 16, 2020

Photo by Ryan Quintal on Unsplash This is the second part of a case study regarding Soundcloud’s content categorization and exploration of strategic opportunities. Liked tracks could be treated as a playlist and we could also have “Liked Mixes” and “Liked Podcasts” as we now differentiate the content.

Product Research 82

Product Research Positioning Customer Experience Research Software 82

Gainsight

APRIL 16, 2019

Do your research on the company and come up with your two or three key differentiators. Talk about segmentation models, use case studies, data integrity, or anything else you have expertise in. One formal presentation, one aptitude, and two personality tests taken. With that in mind, you have a mutual goal.

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

Userzoom

APRIL 23, 2020

Director of UX Research at UserZoom – was kind enough to answer them. Question: My company understands the value of UX and does support research. However, the pattern seems to be that they launch something quickly without any up-front human research, which then goes awry. Webinar On-Demand. Answer: Lovely question.

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Webinar Product Research User Testing UX 83

The Product Coalition

JANUARY 26, 2021

Those are the differentiators.” — Dan Pink, Atlassian interview By painting a picture of a world that had transitioned to sustainable energy, Musk was giving his employees a unified sense of meaning, reinforcing what sits at the centre of providing purpose? Research-based?—? It’s super powerful. Well… it can be, as Cagan states?—?

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Vision Product Research User Testing Workshop 183

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. UX design is a field that requires combining different skills - from user research and data analysis through UI and graphic design to testing and business competencies.

User Testing 73

User Testing UX Data Visualization Research Software 73

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. UX design is a field that requires combining different skills - from user research and data analysis through UI and graphic design to testing and business competencies.

User Testing 40

User Testing UX Data Visualization Research Software 40

UX Studio

OCTOBER 16, 2017

In the Tep sports tracker app, you feed a virtual pet (tamagotchi) by doing sports activities. As a gamified activity tracker app, it turns the pyramid upside down: our team focused on features of delight first. Single-function or typical MVP apps exemplify this category. The app can record interviews for later listening.

Customer Experience 81

Customer Experience User Testing Customer Feedback Technical Advisors 81

UX Studio: Product Management

MARCH 31, 2019

What differentiates San Francisco UX/UI agencies form the rest (if anything). They should present case studies with actual UX process and design decisions. One thing you will find on almost every design studio website: case studies. We call it UXfol.io, a UX portfolio platform for designers.

UX 65

UX User Testing Technical Review Development Team Review 65

Product Talk

MARCH 14, 2018

Jenn: That was my favorite part of my job, but also frustrating because the problems we would uncover through research didn’t align or translate into things that would help us achieve what we were told to build. Also, there were many times when the product manager was pulled into meetings that trumped research. Tweet This. Tweet This.

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Product Research User Testing Research Software Customer Experience 180