DISQO

JUNE 5, 2018

“We’re at a point where we have the brand strength and credibility to really invest in and build a relationship with our customers,” says Charles Battle, Senior Director of Product Management at LendingTree. As we scale and as we have more product managers, we still feel resource constrained in terms of engineering,” Battle explains.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

“We’re at a point where we have the brand strength and credibility to really invest in and build a relationship with our customers,” says Charles Battle, Senior Director of Product Management at LendingTree. As we scale and as we have more product managers, we still feel resource constrained in terms of engineering,” Battle explains.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

The Product Coalition

JULY 6, 2022

Most of our readers would have heard of Agile product management. In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’). As any startup will tell you, managing an idea from concept to launch is a lot easier said than done. But it is not the only game in town.

Startups 123

Startups Feedback Software User Testing Product Research 123

The Product Coalition

SEPTEMBER 8, 2022

They claim to have a product lifecycle and even talk about a product lifecycle but don’t write it down or anchor product development, launch, and management in it. And if you don’t hold to the management processes, no one will care. What is product lifecycle management (PLM)? If it’s not written down, it doesn’t exist.

Software Review 104

Software Review Product Research Onboarding KPIs Government 104

Alchemer Mobile

FEBRUARY 2, 2021

ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. Earn your customers’ loyalty by both listening to and acting on their feedback. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Mind the Product

MAY 12, 2020

Claire shares the results of case studies at each stage of the funnel. Provide feedback loops so that you can learn what the customer wants and try to reduce friction by using your findings to make some choices easier for the user. To get virality and gain traction, customers must go through all of the stages.

User Testing 106

User Testing Enterprise Customer Experience Product Research 106

Userpilot

MAY 26, 2024

Role of Content : TOFU : Educational content (guides, case studies, quizzes). Userpilot is a comprehensive tool for funnel analysis in SaaS companies, providing analytics, user engagement, in-app feedback, and no-code solutions to track, analyze, and enhance user behavior within marketing funnels.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 16, 2022

Create case studies with relatable problems that attract good-fit customers. Collect active and passive feedback , act on it, and close the feedback loop. Create case studies about your customers. Creating case studies brings customer intimacy benefits in many dimensions.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

APRIL 8, 2024

Did it come from the management or employees? That’s because users can onboard , use, manage, and troubleshoot a product without their direct assistance. Offer a self-service portal where users can manage their accounts, subscriptions, and billing information. Always act on customer feedback and close the feedback loop.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Strategy 74

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. For me, the most effective engagement tactic for product talks is case studies – “what would you do?” It’s best if the outcome is unknown, and the case inspires debate. Share Your Story.

Product Research 123

Product Research Data Visualization Feedback Software User Testing 123

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? Remember, a good win-back email will remind users of your product’s benefits, share case studies about successful customers, or send helpful educational content their way. Then you are in the right place!

Product Research 76

Product Research Onboarding KPIs Customer Experience Data Visualization 76

Userpilot

MARCH 23, 2023

Keep customers updated and follow up when the problem has been resolved to close the customer feedback loop. Growth marketers : Growth marketers can use survey results to identify customers who can publicly rate their offering or participate in case studies. This is called closing the feedback loop.

Product Research 84

Product Research User Testing Feedback Software Customer Feedback 84

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

OCTOBER 15, 2022

Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Act on their feedback, then close the feedback loop by notifying them of the changes. Promote social proof in your marketing by highlighting customer reviews , testimonials, and case studies.

Customer Experience 92

Customer Experience B2B User Testing Customer Feedback 92

Mind the Product

FEBRUARY 13, 2018

case study ). So how can product managers build new and/or better data products? Product managers can also design data products which support users to look. to the past: reviews are a good example for this case. Include a Feedback Loop for a Long-Term Value Proposition. at the present.

Data Visualization 92

Data Visualization Product Research User Testing Reporting Tools 92

Userpilot

NOVEMBER 20, 2022

Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Collect customer feedback with CX surveys, and then act on that feedback to improve your product. Don’t forget to close the feedback loop by notifying customers of the changes you made.

Customer Experience 87

Customer Experience User Testing Customer Feedback Embedded Analytics 87

Userpilot

AUGUST 23, 2022

KPIs commonly tracked by customer success managers are: Lifetime value : The overall revenue a company can expect to get from each customer account over the course of the business relationship. Offer a mixture of educational resources such as video tutorials , knowledge base articles, and case studies to make the center rich and engaging.

Customer Experience 79

Customer Experience Feedback Software Customer Feedback User Testing 79

Surya Suravarapu

FEBRUARY 27, 2020

Alan Klement 's book When Coffee and Kale Compete is a huge step forward that brings some clarity, explains key concepts with case studies, asks some provocative questions, and helps in further investigating for all the curious minds out there. This kind of tooling has to be part of your product management and go-to-market strategy.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Split

JUNE 9, 2023

Feature flags offer the ability to collect real-time feedback on the changes you implement, which can be critical in shaping your conversion rate optimization strategy. This fast feedback loop allows for the swift identification of features that drive conversions and those that might need further refinement.

User Testing 52

User Testing Feedback Software Analytic Tools Reporting Tools 52

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. The cost of CRM systems have fallen sharply and there is now a host of entry-level systems you can use to manage your pipeline. Managing the first sales meeting.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

OCTOBER 26, 2023

9 growth strategies to implement in your SaaS Growth strategies like market penetration or development are the domain of senior management or business leaders. However, SaaS product managers have also a number of growth tools they can leverage to give the business a boost. Collecting user feedback at scale is dead easy in-app.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

ProductPlan

SEPTEMBER 13, 2022

In many cases, these differentiators span far beyond product features and capabilities, separating their solution from the pack by addressing the holistic product experience as part of their overall product strategy. Anyone managing a product knows they must maintain competitiveness by offering comparable capabilities.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Mixpanel

DECEMBER 20, 2021

Ramli John – Managing Director at ProductLed Institute. This can be very useful to understand how often users use a certain feature in a timeframe, giving product managers a sense of where to prioritize features. Read the case study. Read the case study. Read the case study.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

JULY 21, 2022

Instead of manually asking for customer feedback, you can create an automated feedback loop to help you better solve customer queries. Orchestration is the process of managing a set of tasks to create an entire workflow. What are the elements of customer experience automation? Send the first email. Send a second email.

Feedback Software 84

Feedback Software Reporting Tools Customer Experience Data Visualization 84

Userpilot

JUNE 10, 2022

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. Establish empathy and connection between product managers and users. Manage and close the feedback loop. Retain customers by enticing them with upcoming improvements. What works well?

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Intercom, Inc.

MAY 13, 2021

Enterprise customers have specific demands, and you need to evolve your business to meet them in order to drive customer adoption, manage deep partnerships, and mitigate the risks along the way. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

DISQO

AUGUST 14, 2015

The rapidly evolving field of product management requires its practitioners to take continuing education seriously. Product Management Insider. Every two weeks, Nis Frome and the Alpha team review hundreds of articles and research studies within product management and hand-select the best. Product Manager HQ.

Product Research 40

Product Research User Testing Product Management Product Manager 40

DISQO

AUGUST 14, 2015

The rapidly evolving field of product management requires its practitioners to take continuing education seriously. Product Management Insider. Every two weeks, Nis Frome and the Alpha team review hundreds of articles and research studies within product management and hand-select the best. Product Manager HQ.

Product Research 40

Product Research User Testing Product Management Product Manager 40

Userpilot

FEBRUARY 26, 2023

Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. It provides customer success managers (CSMs) and teams with directions that ensure consistency and accuracy regardless of the customer involved.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Feedback 87

DISQO

JULY 22, 2018

Product management is reaching maturity and unifying around proven techniques and best practices. That’s the overarching takeaway from the recent Mind The Product , the world’s largest product management conference. That though is also the paradox of product management. Nis Frome (@nisfrome) July 17, 2018. What’s your favorite?

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Product management is reaching maturity and unifying around proven techniques and best practices. That’s the overarching takeaway from the recent Mind The Product , the world’s largest product management conference. That though is also the paradox of product management. Nis Frome (@nisfrome) July 17, 2018. What’s your favorite?

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

Product Talk

JANUARY 8, 2020

Teaching and curriculum design are both fun design problems that keep me engaged with the practice of product management. a product manager, a designer, and a software engineer with shared responsibility for a product). Case studies and real-world examples of how product teams are putting this program into practice.

Product Research 138

Product Research Workshop Books Events 138

Usersnap

JUNE 8, 2020

You can continuously bounce questions and ideas with fellow Customer Experience, Customer Success and digital Product Managers, and the speakers are keen to share more insights as well. “…The talks were really useful and helped to think more strategically about the wider (CX) picture rather than just zooming in on the details.”

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

ProductBoard

JANUARY 29, 2019

Find the product management conferences you can’t afford to miss in 2019 with this complete list of every product management conference by region and date. Product management conferences and events are an excellent way to learn product management best practices and network with your fellow product managers.

Research Software 74

Research Software Feedback Software Product Research User Testing 74

Userpilot

AUGUST 2, 2023

Whether you provide a solution or not, it’s always important you get back to customers to close the feedback loop. Building an open-ended feedback survey in Userpilot. Include case studies of successful customers. A CTA back to the app or an invitation to join a call with an account manager.

Feedback Software 78

Feedback Software User Testing Customer Experience User Friction 78

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com One of the proudest moments of my career was launching and watching the evolution of digital wealth manager Nutmeg’s socially responsible investment portfolios, and it was a great example of how this type of discovery initiative can set you up for success.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

JANUARY 14, 2022

Besides, hiring more people becomes more expensive and harder to manage as you keep growing. Using a tool like Userpilot , you can not only gather feedback using an NPS survey but also segment users based on their scores. You can even automate responses that close the feedback loop and drive user engagement.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Feedback 90