Intercom, Inc.

APRIL 29, 2025

Were committed to delivering the highest standards of security for our customers, and we’re proud to announce that were one of the first AI customer service platforms to have achieved ISO/IEC 42001:2023 certification the worlds first international standard focused on the governance of artificial intelligence management systems (AIMS).

Certifications 104

Certifications Reporting Tools Data Visualization Artificial Inteligence 104

The Product Coalition

SEPTEMBER 24, 2024

Here’s how you can apply the ‘User Outcome Connection’ and get results. In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. The real difference lies in whether these features address genuine user needs. Let’s break down why that’s essential.

Reporting Tools 147

Reporting Tools Data Visualization Artificial Inteligence Research Software 147

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

MAY 22, 2024

What if you could get into your user’s brain? Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. TL;DR UX research tools help collect and analyze data on user interactions to improve product usability and satisfaction.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Product Innovation Educators

AUGUST 15, 2022

I first discovered Tony through his book What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services. It’s talking about understanding the progress the customer is trying to make and the journey of making that progress. Take time to learn all those outcomes, not just two or three.

Research Software 286

Research Software Product Research User Testing Data Visualization 286

Product Management Unpacked

JULY 11, 2019

The role of product manager is one of the top four most important jobs in a growth business, yet it’s one of the 10 hardest-to-fill jobs across the entire information technology sector. Product managers were difficult to hire even when the need for talent was coming more specifically from enterprise and B2C software and technology companies.

Education 217

Education Automotive Product Manager Product Management 217

Product Innovation Educators

APRIL 29, 2019

An IoT Technology stack and framework for product managers. He has over 18 years of experience in managing the lifecycle of IoT products across several industries. The IoT Technology Stack. The traditional challenges like listening to customers do not go away. You have to deal with all of them at the same time.

Product Manager 200

Product Manager Product Management Customer Experience Data Visualization 200

Product Management University

OCTOBER 9, 2024

It’s offering free eLearning versions of its Product Management 101 Basic Skills Courses, an unconventional approach to traditional product management that makes it faster and easier for product managers to deliver products with guaranteed customer value and more easily get stakeholders aligned to their plans and priorities.

Product Manager 130

Product Manager Product Management Certifications Customer Experience 130

Product Management Unpacked

JUNE 23, 2020

A look into cloud-based technology product management and what it takes to build products that customers value. So how come ten times in a day I read Steve Jobs is a genius? A product is a collaborative effort, where Grone’s role is to set the tempo for each player to do what they do best. You’re not an engineer.

Data Visualization 192

Data Visualization Customer Experience Weak Development Team Technical Review 192

The Product Coalition

DECEMBER 29, 2020

At the close of 2020, when we’re on the brink of entering a new decade, we thought it’d be a good time for a little history lesson. With more people entering the Product landscape than ever, now is a good time to help the newbies understand where Product Management came from, and how far the industry has come. Sound familiar?

Reporting Tools 179

Reporting Tools Product Manager Product Management User Testing 179

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? TL;DR Customer onboarding in banking focuses on setting up the customer account and familiarizing them with the bank’s product or service. TL;DR Customer onboarding in banking focuses on setting up the customer account and familiarizing them with the bank’s product or service.

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

The Product Coalition

NOVEMBER 22, 2022

The proper discussion about any technology commences with a basic intro which is its definition. That’s because a proper definition helps you get acquainted with the technology. As a smartphone user, you have been using it since the dawn of smart devices. Hence, users can hesitate to try it immediately.

Technical Review 148

Technical Review Customer Experience User Testing Technology 148

Indicative

JULY 14, 2020

To answer this question, you need an analytics solution that captures and visualizes user journeys. Who are your best customers? Enter Customer Analytics. Google Analytics vs. Customer Analytics: an Overview. Time on site. What steps are they taking as they transition from marketing through your product?

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools Customer Experience 137

The Product Coalition

AUGUST 31, 2022

Photo created with the help of canva I just completed a course at Product School, “Product Analytics Micro-Certification (PAC)™,” To commemorate this moment, I decided to write about product analytics in general. Product analytics is making use of this data to better understand user needs. You have to be data-oriented.

Analytic Tools 145

Analytic Tools Data Visualization Product Manager Product Management 145

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

The Product Coalition

JULY 10, 2020

Technology used to be such a novelty, back when phones still have keypads and if your video game stopped working you had to blow on the cartridge. How times have changed. Customers are much, much , harder to please than they used to be! Customers don’t just want their needs to be met, they want to be delighted.

Product Research 141

Product Research User Testing Customer Experience Research Software 141

Userpilot

JULY 24, 2024

This guide will introduce you to the best resources available for customer experience managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. TL;DR This is a professional responsible for improving interactions between a company and its customer base across different touchpoints.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Intercom, Inc.

DECEMBER 9, 2021

Technology makes every company a global company, and our focus on data security means Intercom customers all over the world can experience the full benefit of Intercom – no matter where they’re geographically located. . The same great Intercom experience hosted closer to your company’s home. .

Data Visualization 181

Data Visualization Engineering Certifications Customer Experience 181

Intercom, Inc.

NOVEMBER 8, 2022

Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications. As we’ve grown, and our product has matured and expanded, we’ve welcomed thousands of customers – each with their own unique needs and goals.

Reporting Tools 104

Reporting Tools Enterprise Customer Experience Data Visualization 104

The Product Coalition

OCTOBER 14, 2020

Sure, you can make donations to your favorite charities, and you can make efforts in your day-to-day life to reduce your single-use plastic consumption, but long term positive global change can feel like a moonshot. Look at how your own strengths and experiences can benefit the cause. They recently closed a $6M Series A funding round.

Customer Experience 175

Customer Experience Product Research Startups Positioning 175

The Product Coalition

SEPTEMBER 23, 2023

There’s only one of each NFT at any given time. It’s like having an unforgeable digital certificate of authenticity. Owning an NFT means you have a digital certificate of authenticity for your precious digital asset. Some NFTs have gained incredible value over time, much like traditional art or collectibles.

Research Software 148

Research Software Analytic Tools Feedback Software Data Visualization 148

The Product Coalition

FEBRUARY 5, 2021

It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. Technology is hugely varied, and ever changing. But the beauty of Product Management is that it sits at the centre of design, business, and technology.

Technical Review 158

Technical Review Product Manager Product Management Software Review 158

The Product Coalition

SEPTEMBER 21, 2021

Many design teams at some of the world’s most successful technology businesses use it. A human-centered design method like design thinking relies heavily on empathy because it allows designers to put their own assumptions aside and gain a deeper understanding of their customers and their requirements.

User Testing 159

User Testing Research Software Product Research Certifications 159

The Product Coalition

DECEMBER 27, 2023

NFTs provide a crystal-clear ownership history, ensuring artists and creators receive royalties each time their work changes hands. This process involves uploading your artwork to an NFT marketplace, where it’s converted into a unique token with a digital certificate of authenticity. Now, let’s talk about interoperability.

Technical Review 144

Technical Review Research Software Weak Development Team Customer Experience 144

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. Prototyping and design: Wireframes, mockups, user experience flows.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

JULY 20, 2024

Embarking on a career as a customer experience manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience manager. Looking into tools for customer experience managers?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 28, 2024

Understanding the salary landscape for customer experience managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools Feedback Software 52

Gainsight

DECEMBER 17, 2019

Coming up on the end of the year, we’re in a period of time where CEOs and CS leaders are looking back to look forward. We’re “speculating” about what 2020 is going look like, and we’re imagining new worlds and new technologies. Extrapolating the future of your customer success organization.

Customer Experience 21

Customer Experience Strategy Data Visualization Vision 21

The Product Coalition

MARCH 9, 2021

Users should have an opportunity to book the ride just in a couple of seconds, without the necessity to provide a lot of details. This will give users all the options available to choose the most suitable one. Ubers shows available cars even before the user confirms a ride. Arresting their attention ??????? How does Uber work?

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

Mind the Product

SEPTEMBER 19, 2019

I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. Just be sure to find one that suits your experience. There are some that cater for newbies trying to break into the field, whereas others cater for people with more experience.

Feedback Software 154

Feedback Software Product Manager Product Management User Testing 154

Userpilot

JUNE 19, 2024

Interested in customer experience specialist roles? In this guide, we’ll explore the ins and outs of customer experience specialist roles through detailed job descriptions and handy templates. Additionally, it can include a list of preferred skills, qualifications, and experience. Let’s dive in!

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 16, 2024

A traditional product manager prioritizes understanding customer needs and market trends. Technical product manager responsibilities include: Conduct user and market research to understand user pain points. Gain exposure and hands-on experience through junior roles in software development.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Feedback Software 111

Userpilot

MAY 20, 2024

They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. Customer loyalty programs boost customer retention, repeat purchases, business relationships, and upselling /cross-selling opportunities, enhancing revenue and partnerships.

Feedback Software 101

Feedback Software Analytic Tools B2B Research Software 101

Userpilot

JUNE 28, 2024

Embarking on a career as a customer experience specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience specialist. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52