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The importance of process: How we scale sustainable engineering processes at Intercom

Intercom, Inc.

This post is an adaptation of a talk I recently gave at the LeadDev Together conference about how Intercom sustainably scales its processes to sync teams, streamline workflows, and increase efficiency. Processes help scale an engineering organization. As an engineering leader, what are you ultimately responsible for?

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Why Product Request SLAs Fail

Mironov Consulting

But if this is a nearly-universal problem – systemic across companies and industries – there must be something more fundamental happening.  It   Note that forcing all of these requests into one system-of-record doesn’t reduce the number of items …  280 tickets/week merged into Aha!

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Search at Intercom: Building our Elasticsearch cloud on AWS

Intercom, Inc.

Our product engineers are empowered to build great features, fast. This post is a version of a talk I gave at Elastic Community Conference recently. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. persistent": {.

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Women’s History Month

Business of Software Conference

She is currently a Senior Engineering Manager, managing frontend and mobile engineers focused on navigation within Slack conversations and sidebar channels. As a new generation of leader and one of the few women of colour managing engineers and designers, she made a diligent study of innovative leadership methods.

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A System Administrator’s Journey through multiple IT transformations

eG Innovations

Karthik Ganesan (KG) : Weird call, hmm… I started my career as a junior support engineer, then became a senior engineer, and then became a team leader, and now am heading the division. He had a high-pressure call in a conference room. I got certified as a CNE (Certified Network Engineer) and began my journey into networking.

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464: Creating a recipe for innovation success – with Shawn Houser-Fedor

Product Innovation Educators

Hershey chocolate company’s InnovationOps story I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. Everyone has a seat at the table, so ideas can come from anywhere—engineering, product development, sales. 19:21] How do you schedule reviews?

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Best Resources for Data Folks

Iteratively Blog

Data Eng Weekly (formerly Hadoop Weekly) brings you the week’s top news in the data engineering ecosystem. It keeps you informed on the latest data engineering-related open source and cloud news across batches (e.g. Apache Kafka), distributed systems, and much more. ? 1 The Data Engineering Podcast. Conferences. #1