The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience 91

Customer Experience Research Software User Experience User Testing 91

Modus Create

FEBRUARY 5, 2024

In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business?

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

AUGUST 25, 2020

The overlap of technological excellence and enterprise processes gives birth to new digital trends spanning different industries. It leaves a slight touch on almost all our everyday activities by changing how financial, retail, healthcare services, and enterprises operate today. Win-Pro Consultancy Min. project size: $1,000 Avg.

Research Software 83

Research Software Feedback Software Consulting Artificial Inteligence 83

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. This makes it more important than ever to create products people actually want to use.

Customer Experience 95

Customer Experience User Testing Customer Feedback Research Software 95

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. UX studio .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews?

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

The Product Bistro

JANUARY 3, 2017

Digital Transformation, it’s all the rage, and doing a simple Google search yields a plethora of hits, from training to consultants, to the big market research companies, all weighing in. But with this ease of spinning up for a new customer comes a pretty significant risk. The barrier to switching has been reduced significantly.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Strategy first, technology second.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Let’s dive in.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. B2B is lumpier than B2C.). B2B is lumpier than B2C.).

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. The conversion rate typically decreases as users go deeper into the sales process. Lack of lead nurturing efforts.

Data Visualization 90

Data Visualization User Testing Analytic Tools Feedback Software 90

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. But building good enterprise systems is prone to failure, as author and product consultant Sam McAfee has recently pointed out.

Reporting Tools 105

Reporting Tools Systems Review Enterprise Technical Review 105

The Product Coalition

DECEMBER 13, 2021

The below image is a simple framework but it is a growth platform that helps in setting up startups, mid-size or even big enterprises. In due course, the startups need to invest a good amount of time in organizing the strategy and roadmap to track the product performance to get an early product-market fit and scalability.

Framework 147

Framework Startups User Testing Onboarding KPIs 147

Mind the Product

JULY 9, 2019

After leaving the Navy and working on nuclear submarines, Dan Olsen embarked on a career that has spanned enterprises and start-ups, consulting, speaking, writing, and running the Lean Product & Lean UX meetup. Jake Knapp & John Zeratsky, Make Time ( US / UK / DE ). Quote of the Episode. Quote of the Episode.

Product Research 143

Product Research Customer Experience User Testing Entertainment 143

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Jordan lives in Manhattan and in his spare time likes to play soccer. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Coalition

FEBRUARY 19, 2023

In Product Management, user friction is not always a bad thing. We often obsess over reducing friction for users. In recent years, the product management community has placed a great deal of emphasis on reducing friction for users. But have you considered introducing friction by design?

Reporting Tools 131

Reporting Tools Customer Experience Healthcare Entertainment 131

Modus Create

FEBRUARY 28, 2019

Former InVision Leader To Scale Customer Experience Capabilities. is pleased to announce and welcome industry thought leader Chris Avore as Director, Customer Experience. Learn more about Modus’ work in customer experience on our CX page. “As Reston, Virginia (February 28, 2019): Modus Create, Inc.

Customer Experience 68

Customer Experience User Testing Data Visualization Research Software 68

Alchemer Mobile

MAY 7, 2020

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Emerge Insights

FEBRUARY 3, 2020

Emerge, a Digital Agency in Portland, OR, is positioned highly for Ability to Deliver in the Leaders Matrix in Clutch’s 2020 independent evaluation that compares user experience design capabilities across consulting firms, agencies and design companies.

Customer Experience 81

Customer Experience Naming User Experience Customer Feedback 81

Intercom, Inc.

AUGUST 24, 2021

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. With that in mind, here are three questions to ask when you want your customer support to grow with you – and some best practices to ensure it does.

User Testing 129

User Testing User Friction Customer Experience Data Visualization 129

Mind the Product

MARCH 9, 2021

There’s no glory in working on internal tools – no one ever gives you credit for success, it’s almost impossible to recruit for, and there’s never enough time to fix all of the things that are needed. The post Managing Internal Tools – Emily Patterson on The Product Experience appeared first on Mind the Product.

Feedback Software 128

Feedback Software Customer Experience Product Research Technical Review 128

The Product Coalition

MAY 31, 2022

particularly an enterprise software designer. But it’s time to put that tension behind us. Connections are key Customers don’t want to waste their time on companies that don’t listen to them. The research bears this out: Two-thirds of customers expect companies to meet their needs and expectations.

Feedback Software 116

Feedback Software Reporting Tools Research Software User Testing 116

Modus Create

APRIL 29, 2024

. –( BUSINESS WIRE )–Atlassian announced today that Modus Create has received Atlassian Partner of the Year 2023: Work Management for All Solutions for its outstanding contribution and achievements on behalf of Atlassian customers during the calendar year 2023. Learn more at moduscreate.com.

Customer Experience 69

Customer Experience Consulting Management Management 69

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. Alternatives like Userpilot or other agile digital adoption platforms come with the necessary elements needed to create a contextual, personalized user experience.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 83

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Reporting Tools 85

Amplitude

DECEMBER 7, 2020

I was excited to see the wide array of enterprise-class customers like IBM, Intuit, and many more of the world’s best-known brands. The Solutions Consulting (SC) team is a vital part of that vision, and I’m thrilled to have a hand in making it come to pass. Tenacious, customer-focused, and driven to succeed.

Reporting Tools 52

Reporting Tools Technical Review Development Team Review Consulting 52

The Product Guy

JANUARY 31, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Coalition

JANUARY 27, 2024

Computing: The Heartbeat of Applications Consider the CPU time every app consumes to perform computations, much like how Chrome uses your laptop’s CPU to render webpages. An application supporting complex tasks or serving numerous users inevitably demands more computing resources, increasing power usage.

Analytic Tools 136

Analytic Tools Research Software Reporting Tools Software Review 136

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan lives in Manhattan and in his spare time likes to play soccer. We are always looking for more product mentors from all around the world. Better Products.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

People-First Product Leadership

JUNE 3, 2024

Building on the importance of Product Sense , today we explore the importance of listening—truly tuning into your customers, team, and market trends. Tip 1: Next time you are about to interject when someone else is speaking, pause and WAIT. The same principles apply when listening to customers.

Product Management 52

Product Management Product Manager Product Research Customer Feedback 52

Mironov Consulting

MARCH 9, 2024

”  It’s a quick-and-dirty way of sorting incoming suggestions into those worth spending real thought/discovery time on – and the vast majority that aren’t worth serious effort right now. One technique that I teach in my product courses/workshops is something I call “count the digits.” 

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

The Product Coalition

JANUARY 24, 2022

Few years back, I had an interview opportunity with Mckinsey for the role of a Product Management consultant. How will you arrive at market sizing estimation, GTM goals & Measures that focus on D2C (direct to customer)? ?? 2)= 168M Hence, the TAM of Smartwatch is around 168M customers in India.

Data Visualization 180

Data Visualization User Testing Research Software Marketing 180

Modus Create

APRIL 18, 2023

.–( BUSINESS WIRE )– Atlassian announced today that Modus Create has received Atlassian Partner of the Year 2022: Customer Success for its outstanding contribution and achievements during the calendar year 2022. “Our partners are industry leaders playing an instrumental role in our customers’ ongoing success.

Customer Experience 52

Customer Experience Certifications Enterprise Software Developers 52

The Product Coalition

MAY 16, 2021

The agency also has huge experience in software development for startups, small and mid-sized businesses. With 7-year-experience in serving clients remotely, Fireart has already shipped 700+ successful projects for over 200 clients around the globe. 5000 America’s Fastest-Growing Companies (4x-time: ‘20/’19/’18/’17).

Analytic Tools 121

Analytic Tools Research Software Startups Development 121

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Product Research 86

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249