Mironov Consulting

JUNE 30, 2017

Let’s call it the software development deli counter problem. Likewise, sales and business development teams (especially in enterprise companies) are hired and paid and rewarded for bringing in large deals. Which takes us to this chain of reasoning: “I don’t remember what’s in the development pipeline.”

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Software Developers Software Development Reporting Tools Software Review 96

The Product Coalition

JUNE 18, 2023

Photo by cottonbro studio on Pexels When I started Infinify, I told the world I am shifting to product consulting. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well. The market, however, understood it differently. That’s the whole reason VCs invest in startups.

Naming 127

Naming User Testing Feedback Software Weak Development Team 127

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

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Product Research Data Visualization Customer Feedback Weak Development Team 190

The Product Coalition

SEPTEMBER 14, 2020

It thwarts organizations efforts to scale agile product development. Everyone in your product development ecosystem should have a shared, consistent, and coherent answer to the fundamental question, “What is your product?” Image by EBG Consulting The Five Principles There are five principles that can help you to define your product: 1.

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Product Research Customer Communications Reporting Tools Research Software 113

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. If you think you have excellent Product Judgment, this post will definitely help you.

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Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Talk

APRIL 12, 2023

Product teams need to understand how the work they are doing impacts the business. It’s up to product leaders to share this strategic context with their teams. Product teams need to understand how the work they are doing impacts the business. Our 2022 CDH Benchmark Survey exposed some gaps in this area. chose “other.”

Government 181

Government User Testing Product Research Customer Experience 181

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

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Weak Development Team Software Review Technical Review Onboarding KPIs 149

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 156

Engineering Weak Development Team Customer Experience User Testing 156

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

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Weak Development Team Customer Experience User Testing Customer Feedback 171

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Mironov Consulting

JULY 28, 2022

Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales  Sales teams get quota relief from closing individual deals, not market segments.  Integration  Commitments from Product/Development are assumed to be on schedule.  Custom

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Mind the Product

OCTOBER 27, 2016

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.

Customer Experience 162

Customer Experience User Testing Customer Feedback Weak Development Team 162

The Product Coalition

JULY 28, 2020

Typically, if your bounce rate is above 60%, then your product definitely has some issues. Users can bounce because of multiple reasons such as poor design or poor content and/or product messaging. Rafayel Mkrtchyan is a product management consultant who helps companies improve their product discovery and delivery processes.

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User Testing Product Research Product Marketing Testing 111

Product Innovation Educators

JUNE 12, 2023

Before joining Google, Neha worked as a Management Consultant at Essex Product Consulting, where she helped organizations build products. First, how can product managers establish processes to enable their teams to succeed? I have often spoken with PdMs who say they don’t think their team understands what they want.

User Testing 93

User Testing Customer Feedback Customer Experience Product Management 93

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Neither did the team. In this case, the project team had no automated tests. The team called the product people “product owners.” Neither did the developers. These developers had no built-in feedback mechanisms.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 166

User Testing Weak Development Team Customer Experience Airlines 166

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) have irreconcilable definitions of MVP. This short-circuits learning and slows down delivery. What To Do?

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Technical Advisors User Testing Weak Development Team Customer Experience 142

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

The Product Coalition

NOVEMBER 2, 2021

My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly. while the user name does have a unique id, the team and content do not. Why is this important?

Technical Review 133

Technical Review Analytic Tools Software Review User Testing 133

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. Learn how to ask your team the right questions, why trust is important, and why being nice can be a bad thing. My name is Claire Lew and I’m the CEO of Know Your Team.

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Weak Development Team Vision Feedback Software Management 40

The Product Coalition

AUGUST 27, 2018

Agile vs. Being Agile Agile became popular shortly after ‘The Agile Software Development Manifesto ’ was published in 2001. Organizations began looking to consultants to help them become more agile, and an entire Agile industry was born. This is why one-size-fits-all Agile solutions are a bad idea.

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Agile Weak Development Team Software Developers Software Development 103

The Product Coalition

APRIL 1, 2023

I used to manage large development teams — all smart and independent people — but I hadn’t managed product managers before. And how can you let someone from your team lead parts of the strategy which you own yourself? Both options are bad, leaving one of the sides unhappy and lacking in power. More on that below.

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Product Management Product Manager Management Management 127

The Product Coalition

NOVEMBER 7, 2019

The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. When setting up a new team, the person responsible for the technical implementation?—?the Working with a Software Vendor Outsourcing to a vendor means hiring a team for a specific task.

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Technical Review Feedback Software Fractional CTO Weak Development Team 60

The Accidental Product Manager

JANUARY 3, 2022

It turns out that their product managers forgot what was in their product development definition and made a product mistake that this has ended up having huge ramifications online where Gucci had been doing very well. – Dr. Jim Anderson Blue Elephant Consulting – Your Source For Real World Product Management Skills. .

Customer Experience 123

Customer Experience Weak Development Team Branding Definition 123

Mind the Product

OCTOBER 30, 2018

By gaining insight from your experiences, you can develop principles on which to base your leadership style. Your team will work out which are important to you so you need to have a good appreciation of them. In order to develop as a person, you have to understand your weaknesses and which parts of your personality you want to amplify.

Leadership 102

Leadership Customer Feedback Weak Development Team Reporting Tools 102

Mironov Consulting

APRIL 15, 2023

On either side, it’s easy to assume bad intent or have this get personal.  Almost  (Hint: replacing everyone on those teams doesn’t seem to fix the problem.) Similarly, Implementation or Customer Success teams are tasked with getting this particular customer deployed with the least time/effort.  By

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Mind the Product

JANUARY 21, 2019

As product managers our job description is pretty simple: to make all of our software development projects succeed. In fact, I would go so far as to say any failures or successes of the team are failures or successes of product management. Without defining success, it is quite likely the team may work towards different objectives.

User Testing 151

User Testing Research Software Feedback Software Product Management 151

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

The Accidental Product Manager

JULY 18, 2022

What should they do with their product development definition now? Unofficial outfits had been delivering Starbucks coffee previously, but in 2018 Starbucks teamed up with Ele.me, the food-delivery platform owned by Alibaba Group, to offer delivery from an initial 150 stores. Selling Coffee In China. Subscribe now: Click Here!

Product Management 73

Product Management Product Manager Weak Development Team Management 73

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 169

User Testing Weak Development Team Customer Experience Customer Feedback 169

Userpilot

JUNE 10, 2022

Maybe poor reviews will make it more difficult to attract new customers. Some estimates say that poor-quality software cost businesses $2.08 This is great because the team that introduces a bug is usually best positioned to find its cure — everyone else would have to familiarize themselves with the code first, wasting precious time.

Research Software 52

Research Software Feedback Software Product Research Weak Development Team 52

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Is giving up any easier?

Technical Review 83

Technical Review User Testing Product Management Product Manager 83

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Mark Roberge knows which he prefers. So I think that’s not a good answer.”.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

MAY 21, 2018

On the one hand, you work your butt off to stack your team with the most creative, curious and diverse individuals you can find. As our Product Design team at Intercom scaled through various stages of growth, I carefully put in place new processes that were just right for where we were at each stage.

Leadership 200

Leadership Feedback Software Reporting Tools Weak Development Team 200

Actuation Consulting

JULY 22, 2018

Each of these has its own strengths and weaknesses. Used in the right situation, both can help clarify how the product concept will work and get the team nearer its goals. An accurate definition of the goal the user is seeking to achieve. website I consulting I training I toolkits I books I blog I twitter.

User Testing 65

User Testing Weak Development Team Consulting Customer Experience 65

The Product Coalition

DECEMBER 2, 2020

He is working in the capacity of a technical consultant in his current assignment in Bangalore, India. His entire career seems to be in the e-commerce domain right from his career commenced in Software development. Scrum is a framework that thrives upon Self-managing teams. What Does the Scrum Master Do All Day?

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Weak Development Team Feedback Software Framework Construction 89