Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. or doing nothing, is usually the main competitor faced by enterprise sales-people.). Managing the first sales meeting.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Sachin Rekhi

APRIL 12, 2020

Hamilton published this work in 2016 after a career of working with over 200 clients as a strategy consultant, including Netflix, Spotify, and Adobe. This strength of network effects often leads to a winner-take-all dynamic in industries where network effects are present. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

ProductPlan

OCTOBER 17, 2019

Implementing a successful enterprise architecture (EA) transformation requires stakeholder buy-in. In the long run, transforming the enterprise architecture will pay dividends in terms of performance, cost savings, stability, and scalability. Expert consultants will move onto other gigs. Why You Need Stakeholder Buy-In.

Feedback Software 40

Feedback Software Systems Review Enterprise Management 40

Mind the Product

APRIL 27, 2017

Prototypes can be more compelling during internal progress reviews, user feedback sessions, or meetings to gain executive support for new initiatives because they are much closer to the finished product than written descriptions. With a clickable prototype, an internal review board can see just how the finished product will look AND function.

Framework 108

Framework User Testing Research Software Feedback Software 108

Under 10 Consulting

DECEMBER 28, 2019

Review the corporate pitch. Perhaps the fastest way to get up to speed on your company and its role in the industry is to review the product and corporate slide decks. Take time to review the latest thinking in your industry. Review them all. Review the product roadmap. Evaluate existing processes and systems.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

Mironov Consulting

APRIL 7, 2018

Especially at enterprise software companies, though, I meet product managers who never interview any actual users of their products, and who only meet buyers during sales calls. And enterprise sales organizations raise unique barriers for product managers who want direct/open-ended/honest discussions with big customers.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. Let’s switch out of ERP systems and become currency traders.” But I find they don’t map well to enterprise companies. 1] Generic KPIs? Grass is greener.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

UX Studio: Product Management

MAY 13, 2024

Over the years, we’ve worked with a variety of organizations, from large international enterprises to non-profits and start-ups across various industries and locations. For instance, if your designers are struggling to maintain a consistent design system due to a heavy design backlog, hiring a design system expert could be beneficial.

Research Software 52

Research Software User Testing Product Research Feedback Software 52

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 102

Reporting Tools Travel Systems Review Data Visualization 102

Mironov Consulting

FEBRUARY 9, 2023

But if this is a nearly-universal problem – systemic across companies and industries – there must be something more fundamental happening.  It   Note that forcing all of these requests into one system-of-record doesn’t reduce the number of items …  280 tickets/week merged into Aha!

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  but not in consulting days or developer hours or use-it-or-lose-it prepaid service agreements.  There’s  Or why this distinction is essential to their investors.  But

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. This is going to be a fantastic presentation for both product managers, mobile marketers alike. So you’ll see some links throughout the presentation. Please feel free to keep answering them throughout the presentation as they come up.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Modus Create

SEPTEMBER 4, 2019

In this article, we will be looking at what options enterprise level clients have for hosting Jira or Confluence Data Center by comparing Cloud and in-house possibilities. For particularly large teams and enterprise customers, Data Center is the go-to choice. Review the official Atlassian Licensing FAQs as this is subject to change.

Reporting Tools 13

Reporting Tools Data Visualization Software Review Systems Review 13

Gainsight

FEBRUARY 2, 2024

In this blog, we break down the basic tenets of customer training, outline four traditional training methods that companies use today, and present ways to supplement them with online courses to create more effective customer training programs. ” One-on-One Consulting Most customer training efforts begin as one-on-one consulting.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Act like a consultant and advisor to your prospects. Some industries are used to PowerPoint sales presentations, handheld onboarding and onsite training.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

The Product Coalition

DECEMBER 22, 2022

Given that smaller companies now have access to powerful software that is not only pricey but also impossible to buy through traditional methods due to financial restrictions, SaaS is a true blessing for small firms. The financial risk associated with pricey software is eliminated by the subscription-based structure of SaaS systems.

Analytic Tools 119

Analytic Tools Data Visualization Reporting Tools Startups 119

Mind the Product

JANUARY 28, 2019

Many, however, get stuck in what I call “product consultant” mode and cannot break out of it. This gap can be amplified by switching industries or by the rare occurrence of alternating between consumer and enterprise product management, which can be disruptive to a product manager’s professional development and career.

Product Management 135

Product Management Product Manager Customer Experience User Testing 135

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  This is a must-close.”

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

eG Innovations

SEPTEMBER 17, 2021

A managed service provider (MSP) is a business that handles a customer’s IT infrastructure and/or end-user systems remotely, usually on a subscription basis. However, many have expanded their services over time to include specializations such as consulting, IT security knowledge, and industry-specific services, etc. Cloud MSPs.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

Gainsight

OCTOBER 7, 2019

Before we ushered in the “Age of the Customer,” the primary drivers of business growth was sales and marketing, and the systems companies had in their tech stack was CRM, Marketing Automation and Case Management solutions. Our global network of software partners, agencies and consultants help businesses leverage our software to grow faster.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Could you please explain the licensing cost for this product [eG Enterprise]?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov, CEO/Founder, Mironov Consulting. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. And for the last decade or so I’ve been doing a combination of things around enterprise software product management.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Mironov Consulting

MARCH 26, 2022

" "We've followed every step of the proposal/deal process, filled out the forms, presented a business case.  That " "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll  That should get us to YES."

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work  Work is quantified in hours, days, or projects.  Clients  Reduce from 250 hours/client to 175 to 110 to 60?

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

eG Innovations

AUGUST 3, 2021

A few days ago, we hosted a very well received webinar presented by Barry Schiffer (CTP) from eG’s Benelux team and George Spiers , CTP and real-world Citrix Administrator. 1 How does eG Enterprise monitoring integrate with Citrix? 4 Can eG Enterprise narrow down issues related to the user’s ISP provider? in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

eG Innovations

SEPTEMBER 3, 2021

Solution architects and system administrators are becoming coders and scripting is becoming part of their day-to-day job, whilst in parallel a raft of vendors is providing products to try and help avoid this need to script and address the shortage of staff with those skills to script and code this now necessary functionality.

Software Review 52

Software Review Analytic Tools Reporting Tools Data Visualization 52

Agile Velocity

JUNE 14, 2023

I sat down with Enterprise Transformation Coaches Randy Hale and Richard Dolman to discuss the benefits of Business Transformation, why it’s worth consideration despite the investment, and how you can get started. and the need for change and transformation is growing and is present. Enter Business Transformation.

Agile 59

Agile Customer Experience Technical Review Leadership 59

Business of Software Conference

OCTOBER 11, 2023

What are people doing right now? What is it that this company is doing?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. For social media consulting, consider Siarza Social Digital. The key elements of SaaS marketing.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Gainsight

APRIL 29, 2019

Product leader, author, consultant, speaker, and teacher, Melissa is a powerhouse of product management know-how. But I think we need better systems and processes to get the right information and to make sure the good insights are getting translated in a way that’s actionable for Product people. What should a CPO present?

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

Gainsight

MAY 21, 2021

In parallel, we reduced onboarding time-to-value (TTV) for our largest Enterprise customers to just 13 weeks. A proactive consultant leads to engaged and satisfied customers. An inadequate, ill-fitting consultant leads to unengaged customers who do not onboard or adopt well. Coincidence? So… how’d we do it?

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Product Talk

FEBRUARY 10, 2021

Meet your co-presenters, product discovery coaches Teresa Torres and Hope Gurion. I know that Hope and I hear a lot from the teams that we work with that most product people are really eager and they’re really diligent. And if you work at an enterprise company, it’s a little harder. They want to do the right thing.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Userzoom

NOVEMBER 6, 2019

This is the final presentation we’ll be sharing from BetterUX 2019. You don’t have to just have great, you know, enterprise grade back-end, you have to have fantastic consumer grade front-end as well, whether you’re in B2C or B2B, doesn’t matter. But they will and we’re seeing the trend.

Research Software 68

Research Software User Testing Product Research UX 68

Business of Software Conference

JUNE 19, 2020

We have an enterprise grade analytics product that is free that plugs into your billing system (Stripes or a BrainTree, whatever you’re using) and basically gives you free access to your MRR, your churn data segments, all that kind of fun stuff. It must not be great because it’s not pricing consulting.

Analytic Tools 52

Analytic Tools Data Visualization Research Software User Testing 52

Mironov Consulting

NOVEMBER 2, 2018

But it’s easy for B2B/enterprise companies to fall into a sales-led development model where the majority of work is for individual customers – starving the core product of innovation, new features, quality improvements and technical resilience. Describing one “special enterprise deal, which needs just this tiny thing”. What to do? [1]

Reporting Tools 108

Reporting Tools Weak Development Team User Testing Feedback Software 108