Mind the Product

OCTOBER 30, 2018

The Product Leadership Forum is a chance for senior product professionals to discuss the challenges they face in a safe environment. By gaining insight from your experiences, you can develop principles on which to base your leadership style. How to Level Up Your Product Teams to Product Leaders.

Leadership 98

Leadership Customer Feedback Weak Development Team Reporting Tools 98

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 191

Product Research Data Visualization Customer Feedback Weak Development Team 191

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

Analytic Tools 91

Analytic Tools Research Software Feedback Software Books 91

The Product Coalition

JULY 16, 2023

In my first official product role, which I got to after managing large dev teams and a business-related role, I managed alone a product with a development team of ~40 people. One of the first things I did, for example, was to work with the salespeople on how to sell the product.

Strategy 138

Strategy Product Management Product Manager Management 138

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. Share Leadership and Credit. These are team goals that get shared across the company.

Engineering 148

Engineering Weak Development Team Customer Experience User Testing 148

Mind the Product

JULY 23, 2019

At last week’s #mtpcon San Francisco Product Leadership Forum, senior product professionals got together to discuss the current hot topics of career paths, talent management, and psychological safety. Look for the people that are mentoring an intern, running a meeting, or organizing an initiative for the team.

Leadership 93

Leadership Weak Development Team Consulting Technical Review 93

Atlassian

FEBRUARY 18, 2022

Psychologically safe work environments allow team members to feel that they can safely take calculated risks without fear of repercussions. On the journey to success, how your team members feel about their work environment may be just as important as the skills they bring to the table. In Leadership. 5-Second summary.

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

Weak Development Team 99

Weak Development Team Development Product Research Technical Review 99

UX Planet

APRIL 30, 2024

Avoiding the 7 most common mistakes founders make when building a design team and culture in their startups. Intro If you’re reading this article, you’re probably at a point where forming a competent design team for your business is essential. Consequently, many products are initially developed without a designer on the team.

Startups 52

Startups Reporting Tools Research Software User Testing 52

The Product Coalition

MARCH 8, 2024

The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Examples: Highlight real-world examples of how companies benefited from digital transformation strategies. What is the importance of digital transformation? boosted sales by 20%).

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Intercom, Inc.

OCTOBER 22, 2019

If you are new to sales management, it can be hard to know what concrete steps you can take to improve your skills, be recognized, and eventually, rise to a senior leadership role. For LB, this means having a consistent, well-defined rallying cry for her team to get behind. Improve your organization, not just your team.

Weak Development Team 123

Weak Development Team Inbound Outbound Framework 123

Product Talk

APRIL 12, 2023

Product teams need to understand how the work they are doing impacts the business. It’s up to product leaders to share this strategic context with their teams. Product teams need to understand how the work they are doing impacts the business. So we want to use some of these as examples. chose “other.”

Government 182

Government User Testing Product Research Customer Experience 182

The Product Coalition

APRIL 1, 2023

A brilliant guy, with many years of tech leadership experience, but none in product management. I used to manage large development teams — all smart and independent people — but I hadn’t managed product managers before. Understanding and doing are very different things  — ask anyone who wants to lose weight, for example.

Product Management 128

Product Management Product Manager Management Management 128

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 161

User Testing Weak Development Team Customer Experience Airlines 161

Product Innovation Educators

JUNE 12, 2023

Before joining Google, Neha worked as a Management Consultant at Essex Product Consulting, where she helped organizations build products. First, how can product managers establish processes to enable their teams to succeed? I have often spoken with PdMs who say they don’t think their team understands what they want.

User Testing 94

User Testing Customer Feedback Customer Experience Product Management 94

The Product Coalition

JUNE 18, 2023

Photo by cottonbro studio on Pexels When I started Infinify, I told the world I am shifting to product consulting. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well. The market, however, understood it differently. That’s the whole reason VCs invest in startups.

Naming 128

Naming User Testing Feedback Software Weak Development Team 128

The Product Coalition

JULY 2, 2022

When I participated in the live discussions about the same topics, I realized that some of the gaps are due to perspective: So many of the companies I work with (either the few that I am personally consulting to, or among the CPO Bootcamp participants) are startups or scaleups, and only a small number are larger corporations.

Workshop 115

Workshop Customer Feedback Technical Review Product Research 115

The Product Coalition

AUGUST 23, 2023

More than anything, I wanted to maintain the team’s motivation. So I did what every well-trained consultant knows to do — I asked a question. A purpose we could share with the company’s leadership team, customers, and those working on the product. What does the product mean to you?” Problem solved, or so I thought.

Weak Development Team 130

Weak Development Team Customer Experience Technical Review Customer Feedback 130

Gainsight

APRIL 14, 2022

Expanding the team is not always the right answer to address scale and impact. Often, it’s about leadership. Just as you wouldn’t expect to scale without a sales or marketing operations team, you can’t achieve the growth you dream of without a CS Operations team either. They are the driving force of any CS team.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

The Product Coalition

MARCH 3, 2022

Why our industry needs Product Coaches Photo by Jeffrey F Lin on Unsplash Something I’ve observed over the last couple of years has been the rise in product coaching, also referred to as Product Management Consulting or Product Leadership Coaching, among others. For example, just look at this recent job ad from PwC here in Sydney.

Product Research 148

Product Research Data Visualization Certifications Consulting 148

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. Learn how to ask your team the right questions, why trust is important, and why being nice can be a bad thing. My name is Claire Lew and I’m the CEO of Know Your Team.

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. By the way, while the tips here address specific challenges that product leaders face, many of them would apply to any kind of leadership position, and even to non-leadership positions, so feel free to forward it to friends who are currently on the move.

Weak Development Team 137

Weak Development Team Leadership Data Visualization Positioning 137

The Product Coalition

APRIL 18, 2021

On the on-site interview day, one of the interviewers asked me the following question: if you had all of Google’s resources and no other constraints, which product would you develop? My answer was: I would develop a voice interface for the computer (it was before the smartphone era). I was really afraid of this question.

Research Software 132

Research Software User Testing Leadership Weak Development Team 132

The Product Coalition

AUGUST 27, 2018

Agile vs. Being Agile Agile became popular shortly after ‘The Agile Software Development Manifesto ’ was published in 2001. Organizations began looking to consultants to help them become more agile, and an entire Agile industry was born. This is why one-size-fits-all Agile solutions are a bad idea.

Agile 104

Agile Weak Development Team Software Developers Software Development 104

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Let’s dive in!

Technical Review 81

Technical Review User Testing Product Management Product Manager 81

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Mind the Product

MARCH 24, 2020

We’re running this episode again to remind everyone to take a moment, engage your team, and think through both how the decisions you make now can help and how they can be misused – and then take action to mitigate the latter. Ethical frameworks for product development. Examples, featuring Badi, Verve and AirBnB.

Product Research 129

Product Research User Testing Testing Customer Experience 129

Product Innovation Educators

JUNE 27, 2022

Most of us have become product managers and then moved on (or will move on) to product leadership based on our experiences and knowledge. I started my career in management consulting because I wanted to be a business leader. Later I founded a startup and then worked in business development at Microsoft.

Customer Experience 94

Customer Experience Reporting Tools Feedback Software User Testing 94

Mironov Consulting

JULY 25, 2018

Many infrastructure development teams don’t have a product manager, or have a fractional product owner/analyst working primarily on detailed technical requirements. Said another way, great development teams want to work on great technical problems. Product managers and development teams solve different problems.

Weak Development Team 87

Weak Development Team User Testing Product Management Product Manager 87

Atomic Spin PM

JANUARY 9, 2019

Finding the right custom software development firm for your project is a tough job. Your team also needs good project management, experienced product development, great people skills, and more. Your team also needs good project management, experienced product development, great people skills, and more.

Weak Development Team 40

Weak Development Team Software Developers Software Development Research Software 40

Mironov Consulting

MARCH 19, 2019

H2R Product Science ‘s Holly Hester-Reilly produces a Product Science Podcast which covers a range of topics around product experiments, teams and scalable organizations. She invited me to join for this episode called The Rich Mironov Hypothesis: Great Product Leadership is Both Subtle and Slow to Pay Off . Give it a listen.

Leadership 60

Leadership Weak Development Team Naming Engineering 60

The Product Coalition

MARCH 13, 2022

Because over time, the Structured Data group (that I was Head of Product at) developed smarter, AI-based systems, that were meant to replace the back-office work or make it more efficient and create a better product catalog at the same time using things only machines can do. The superpower became a weakness. We all do it all the time.

Feedback Software 154

Feedback Software Demo Data Visualization User Testing 154

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. You may also look outside the CS team. Your VP of CS?

Reporting Tools 105

Reporting Tools Data Visualization Analytic Tools Marketing 105

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. Let’s examine one of the real-world operations examples mentioned above. Building the proper foundation early on will set your team up for success in the long run.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52