Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Challenging situations are great opportunities to grow as a human being and by doing so, you increase your leadership power. Trust me.”.

Leadership 165

Leadership Weak Development Team User Testing Product Research 165

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Use statistics to quantify the impact.

Enterprise 119

Enterprise Research Software Feedback Software Strategy 119

The Product Coalition

JUNE 18, 2023

Photo by cottonbro studio on Pexels When I started Infinify, I told the world I am shifting to product consulting. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well. The market, however, understood it differently. That’s the whole reason VCs invest in startups.

Naming 124

Naming User Testing Feedback Software Weak Development Team 124

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Let’s dive in!

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Mironov Consulting

NOVEMBER 10, 2016

While sales teams stereotypically rally around contests, talk sports and drink coffee (which is for closers)… development teams may sit silently side-by-side-side most of the day engaging in multiple Slack conversations, taking breaks for air hockey or exchanging giphys , and critiquing each other’s code indents.

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

The Product Coalition

DECEMBER 11, 2023

But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. Layer 1: Your Customers We always try to make things simple for our customers, while preserving the value. That’s the magic of a great user experience. But which one is more important?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. Ethical frameworks for product development. The Black Mirror Test. Listen if you’d like to learn more about. Talk to us. Tweet at us!

Product Research 132

Product Research User Testing Testing Customer Experience 132

The Product Coalition

JULY 16, 2023

In my first official product role, which I got to after managing large dev teams and a business-related role, I managed alone a product with a development team of ~40 people. My personal passion is to bring back this very important dimension into product management and leadership.

Strategy 135

Strategy Product Management Product Manager Management 135

Johanna Rothman

NOVEMBER 30, 2020

Steve, a software development manager, thought John was a “10x” developer. “Mind-meld” with the users. Was I willing to support and coach the other people in Steve's group to all become “10x” developers? Did Steve want some sort of team improvement that didn't jibe with reality ?

Weak Development Team 98

Weak Development Team Feedback Software Development Product Research 98

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Userzoom

APRIL 6, 2018

When it comes to user research, you won’t get a more honest and unique insight then when observing and interviewing users in their own natural environment. I caught up with Steve to discuss the challenges, joys and horrors of user research in the field as well as his new book.

User Testing 88

User Testing Customer Experience Research Software Product Research 88

The Product Coalition

MARCH 13, 2022

Because over time, the Structured Data group (that I was Head of Product at) developed smarter, AI-based systems, that were meant to replace the back-office work or make it more efficient and create a better product catalog at the same time using things only machines can do. The superpower became a weakness. We all do it all the time.

Feedback Software 150

Feedback Software Demo Data Visualization User Testing 150

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I decided to join SAP , which was great, but there was a lot of user pain to observe.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

Mind the Product

OCTOBER 22, 2018

Following a day of focused workshops and leadership discussions, we came together at London’s Barbican Centre to talk product. Mind the Product co-Founder and co-Author of Product Leadership Martin Eriksson opened the world’s largest conference for passionate product people. We are all Imposters. Innovate in the Mental Model.

Research Software 136

Research Software User Testing Feedback Software Data Visualization 136

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

The Product Coalition

DECEMBER 19, 2021

Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. This is one of the most popular questions I receive from my consulting customers as well as CPO Bootcamp participants. But starting early is not enough. Here are my best tips. Why Are You Hiring?

Product Management 160

Product Management Product Manager User Testing Weak Development Team 160

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In Customer Success, operations leaders also play a pivotal role in driving efficiencies by combining technology and data. for senior leadership.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

Bain Public

MARCH 21, 2020

A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. What are we trying to achieve and how does each feature fit into that? Transitionary Leadership.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

Mironov Consulting

JULY 25, 2018

Many infrastructure development teams don’t have a product manager, or have a fractional product owner/analyst working primarily on detailed technical requirements. Said another way, great development teams want to work on great technical problems. Product managers and development teams solve different problems.

Weak Development Team 87

Weak Development Team User Testing Product Management Product Manager 87

The Product Coalition

JANUARY 26, 2022

A leadership story of Chris Bomgaars, founder of EveryPig. Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports. Their team set up the infrastructure and prepared the environment waiting for prospective accounts, which never came. My dad had started our family farms.

Reporting Tools 116

Reporting Tools Feedback Software Data Visualization Engineering 116

Gainsight

APRIL 14, 2022

Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. Expanding the team is not always the right answer to address scale and impact. Often, it’s about leadership. They are the driving force of any CS team. Why CS Ops? That’s great!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

The Product Coalition

APRIL 18, 2021

On the on-site interview day, one of the interviewers asked me the following question: if you had all of Google’s resources and no other constraints, which product would you develop? My answer was: I would develop a voice interface for the computer (it was before the smartphone era). I was really afraid of this question.

Research Software 128

Research Software User Testing Leadership Weak Development Team 128

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. For instance, “how do we think this change to the onboarding workflow will shift user behavior?” We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. You may also look outside the CS team.

Reporting Tools 105

Reporting Tools Data Visualization Marketing Analytic Tools 105

Johanna Rothman

AUGUST 11, 2022

Many agile teams and product leaders assume they can make many product decisions on their own. They do have some constraints, such as “this kind of customer” and “these kinds of problems.” Product leaders assume they can plan and replan the product backlog, based on the team's learning.

Fractional CTO 103

Fractional CTO Data Visualization Weak Development Team Product Research 103

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Here are five quick takeaways: You must establish deep empathy for the customer. Test your assumptions, always.

UX 179

UX User Testing Weak Development Team Customer Experience 179

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. and in product leadership positions there is so much of it! It will also help you develop intuition , which has a bad name in a data-driven world but is actually a super important tool for you to use. What worked best so far?

Weak Development Team 133

Weak Development Team Leadership Data Visualization Positioning 133

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

Weak Development Team 110

Weak Development Team User Testing Technical Advisors Product Research 110

The Product Coalition

AUGUST 27, 2018

Agile vs. Being Agile Agile became popular shortly after ‘The Agile Software Development Manifesto ’ was published in 2001. Organizations began looking to consultants to help them become more agile, and an entire Agile industry was born. This is why one-size-fits-all Agile solutions are a bad idea.

Agile 101

Agile Weak Development Team Software Developers Software Development 101

The Product Coalition

DECEMBER 11, 2023

So they do all sorts of validations and deep analysis processes: market research, business plan, competitive analysis, and so on. If they do it well they are able to raise money, build the product, and the first customers are coming in. They always need something you haven’t developed yet. Losing a customer is painful now.

Startups 78

Startups User Testing Customer Experience Roadmap 78