Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. 1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This Bug or feature?  

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Encouraging referrals and reviews to expand word-of-mouth. The best customer success tools include Userpilot, ChurnZero, and Gainsight.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Product Innovation Educators

JUNE 5, 2023

Understanding the roles of product managers, project managers, and product owners Today we are talking about a frequently asked question, which is how are product and project management related. He has held several roles with the Project Management Institute, including Chair and Director of the Board.

Reporting Tools 95

Reporting Tools Feedback Software Data Visualization Systems Review 95

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

ProductPlan

FEBRUARY 8, 2022

Product operations is a hot topic for product management thought leaders, but not everyone fully understands what it is and how it might help their organization. A product operations manager may be just the role the team needs. So, who exactly is a product operations manager, and how do they work with the product management team?

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

The Accidental Product Manager

FEBRUARY 8, 2021

The product managers at Amazon have a bit of a problem on their hands right now. This means that the Amazon product managers have to do something to make their product unique. The number of homes that have an Alexa or similar speaker system in them has been expanding over the past few years. Image Credit: Jeff Eaton.

Data Visualization 100

Data Visualization Artificial Inteligence Reporting Tools Software Review 100

Product Talk

NOVEMBER 16, 2022

Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs. Meet product coach and consultant @ellenjuhlin. My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. Tweet This.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

The Product Guy

DECEMBER 6, 2018

From high school to business school, and throughout my professional career, I was supremely comfortable with it , and reveled in solving problems, to the appreciation of my managers, colleagues, and teachers. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. 2) What should I solve?

Reporting Tools 140

Reporting Tools Customer Experience Product Management Product Manager 140

Johanna Rothman

JANUARY 10, 2024

.” When I ask people what's happening, they say: We're doing an agile death march because someone else already told us what we have to do and the date it's due. We have a standup which is more like a serial status report at least once a day for an hour. The managers worry that the teams can't finish “anything on time.”

Agile 87

Agile Systems Review Reporting Tools Consulting 87

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. What does it mean for us as product managers? Just one year later, there have been almost 9,000 of them.

Artificial Inteligence 180

Artificial Inteligence Data Visualization Product Research Reporting Tools 180

Gainsight

SEPTEMBER 21, 2020

Standard best-practice configurations: The Professional Services team identified the most common configuration starting points applicable to most customer implementations: Setup CRM Connector – Connect to Salesforce, Dynamics CRM, HubSpot, and other CRMs. So, we started making some changes to the way we ran our implementations.

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools. The Dark Iceberg.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

B2B Product Management

SEPTEMBER 29, 2023

Getting confused between what to do as a B2B Product vs B2C Product manager role? B2B products are products or services that are sold to other businesses, rather than to consumers. And B2C products are products or services that are sold directly to consumers. Read further to understand the difference.

B2C 52

B2C B2B Reporting Tools User Testing 52

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

The Product Coalition

MARCH 5, 2024

However, successfully implementing agility into your company can provide 20%-30% financial gains according to research by McKinsey & Company, and increased parallel process and employee experiences have a direct causal impact on revenue by more than 50% according to Harvard Business Review. Technology development is cognitive work.

Agile 105

Agile Data Visualization Research Software Reporting Tools 105

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. So here are a few tips for product managers who may be pulling data science – and data scientists – into our product processes.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. And no one knows this better than Zanade Mann, founder and Managing Director of the Black Women’s Business Collective.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

APRIL 23, 2018

Fractional CFOs are people who provide part-time financial services to companies on an ongoing basis. As you grow, you may hire a bookkeeper to perform some of these functions, but a part-time CFO can set up your account systems, begin tracking your financial activity, and provide you with reports and insights on your company’s performance.

Systems Review 60

Systems Review Development Team Review Customer Experience Finance 60

Modus Create

JUNE 30, 2021

Emerging technologies, prioritization of workforce culture, and the need for shorter, more cost-effective engagements are making legacy consulting models obsolete. The rise of digital transformation has coincided with the decline in management consulting. And no consulting firm can ignore it anymore. .

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

Amplitude

NOVEMBER 26, 2019

When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. Compute also affects logon time performance.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

ProductPlan

OCTOBER 6, 2021

In our 2021 State of Product Management report , 97% of senior leaders said being strategic is the most important thing for their organization’s success. Time Management. Time management remains an essential theme for product teams because there aren’t enough hours in the day. Turning an Abstract Concept Into Practice.

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85

The Accidental Product Manager

DECEMBER 18, 2017

Car manufactures are changing their product development definition and moving more and more of the car’s control and monitoring systems over to these centralized dashboards in order to attempt to simplify the process of driving their cars. Some systems don’t do a good job of connecting to the driver’s cellphone.

Dashboard 56

Dashboard Reporting Tools Product Management Product Manager 56

UserVoice

JULY 24, 2018

Introduction: Product Management is all about filling gaps. A little due diligence can go a long way. Observe, report, and only then propose changes. Product Management is All About Filling Gaps. Understanding Your New Role. The unique character of PM – varied expectations. Taking Measure of the People.

Systems Review 100

Systems Review Data Visualization Reporting Tools Positioning 100

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

MAY 4, 2020

A Remote Daily Scrum with a Distributed Team We started this series on remote agile with looking into practices and tools; we explored virtual Liberating Structures, and how to master Zoom. Consultants and the consultee have the initial conversation; then, the consultee turns around on his or her chair for the consulting phase.

Reporting Tools 78

Reporting Tools Technical Review Customer Experience Systems Review 78

eG Innovations

FEBRUARY 25, 2019

There are many components both datacenter-side and client-side which must be optimally performing together to deliver a consistent and performing virtualized apps and desktops solution. George Spiers provided all answers based on his real-world Citrix consulting projects. Default settings in the operating system are not the best.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

eG Innovations

NOVEMBER 12, 2019

We’re pleased to introduce Wendy Howard , a technical consultant on the pre-sales West Coast team. Charles Healthcare in Oregon as a Citrix admin when they wanted me to also become the admin for the eG solution. So, the software was able to help me stay proactive, as well as generate reports for management.

Reporting Tools 40

Reporting Tools Data Visualization Software Review Technical Review 40

PMLesson's Ace the PM Interview

AUGUST 8, 2022

This includes product management , software engineering , product marketing , and other key Google hires. If the recruiter approves you to go further, the next step is to get a call from the hiring manager. Step 2: Hiring Manager Screening A Google hiring manager will give you a call once you pass the recruiter screening.

Technical Review 52

Technical Review Software Review Feedback Software User Testing 52

The Accidental Product Manager

FEBRUARY 27, 2017

I’m pretty sure that by now you’ve heard about “the cloud” – it’s the mythical place where companies can get their programs to run and their data to be stored in such a way that they don’t have to buy any computers or storage systems. There was no reason because they sold software that came on CDs.

Reporting Tools 50

Reporting Tools Data Visualization Product Management Product Manager 50

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Business trips may be exhausting for both those who travel and those who manage them behind the scenes. It is very hard to plan, distribute, and manage finances for such excursions.

Reporting Tools 101

Reporting Tools Travel Systems Review Data Visualization 101

Mind the Product

NOVEMBER 30, 2017

I imagine many of you get more than 5,000 people signing up and using your service each year. For example if a customer is refused insurance by an automated system they can call and ask for a manual review. Likewise your privacy policies and data protection policies may need to be reviewed.

Data Visualization 86

Data Visualization Technical Review Reporting Tools Technical Advisors 86

Under 10 Consulting

DECEMBER 28, 2019

You’re in your first days as a product manager. Your role as a product manager or product owner is to make the best business decisions for the product, working from the best available information. Review the corporate pitch. Take time to review the latest thinking in your industry. Review them all.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

Johanna Rothman

JANUARY 6, 2022

Tim, the Engineering VP, was worried he would lose people after their reviews and salary changes. Tim didn't have much time to manage paying people by value at their various levels. Engineering management, including the directors and first-level managers, knew about the salary problem. What options did Tim have?

Leadership 97

Leadership Systems Review Reporting Tools Technical Review 97