Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time. What is a staff engineer?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

OCTOBER 27, 2020

It will only take 5 minutes of their time–and then analyze their feedback. And if the people don’t live up to them, if metrics are not met, then you need–of course–more structure, more rules “to fix Scrum.” no one will hold back, contrary to Retrospectives as a competing format to gather feedback. And rules need to be enforced.

Agile 98

Agile Fractional CTO User Testing Reporting Tools 98

PMLesson's Ace the PM Interview

JANUARY 18, 2022

They assist other product managers on their team gather customer feedback along with other relevant product data. This may include reviewing quantitative metrics, conducting customer surveys, and more. Chief Product Officers are to Product what Chief Technology Officers are to technology in their organizations.

Product Management 52

Product Management Product Manager Data Visualization Reporting Tools 52

Under 10 Consulting

DECEMBER 19, 2019

problems to be solved for a market full of customers. If you don’t engage directly with customers every week, you’re not a product manager. Both product managers and product marketing managers should spend face time with customers—without a sales objective—in order to understand problems to be solved.

CTO Coach 52

CTO Coach Reporting Tools CTO Engineering 52

DISQO

DECEMBER 22, 2018

They shared numerous lessons and insights about how to solve problems with your back against a wall. To stay motivated, product and innovation teams should rally around inspiring customer stories and anecdotes. appeared first on Feedback Loop. A mindset of desperation. Existential threats can be demoralizing and paralyzing.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

They shared numerous lessons and insights about how to solve problems with your back against a wall. To stay motivated, product and innovation teams should rally around inspiring customer stories and anecdotes. appeared first on Feedback Loop. A mindset of desperation. Existential threats can be demoralizing and paralyzing.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

BrainMates

APRIL 30, 2018

The panellists were: Mark Cohen, CTO at Domain. This new idea is going to leverage artificial intelligence to better serve B2B customers with targeted advertising solutions to end customers, or real people out on the street. Marie Kellett (CPO): I think it’s fundamentally about having a conversation with the end users.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

ProductPlan

OCTOBER 10, 2019

They’re the culmination of months of work, customer conversations, and experience. And of course, to help you deliver a better product to your customers. And of course, to help you deliver a better product to your customers. The aim is to solicit feedback from your stakeholders at this stage.

Presentation 61

Presentation Roadmap Data Visualization Technical Review 61

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs.

Product Research 193

Product Research Data Visualization Customer Feedback Weak Development Team 193

Usersnap

JANUARY 12, 2022

They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. What Is a Chief Product Officer? How Much Does a Chief Product Officer Earn? They ensure the seamless delivery of products to customers. . of a Chief Product Officer.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

DISQO

DECEMBER 22, 2018

They shared numerous lessons and insights about how to solve problems with your back against a wall. To stay motivated, product and innovation teams should rally around inspiring customer stories and anecdotes. Below are video highlights from the event, key takeaways, and a video of the unedited discussion. A mindset of desperation.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

Intercom, Inc.

AUGUST 15, 2018

Building empathy for users. From a user experience perspective, Reddit hadn’t been updated for about eight to 10 years, and it’s well known for being a site that was anchored in the past. The challenge, though, is that meant new users to the site were having a bad experience. Nick: There are two approaches.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

If you’re in marketing, for example, aim to work in inbound marketing, where you work on getting feedback from customers to influence the product. I think that's because often, as a founder CEO or founder CTO, you end up having a ton of product responsibility. Lastly, find ways to take ownership of product management projects.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

Product Talk

JUNE 7, 2023

If you’ve never spoken with a customer, how will you be able to set up interviews every single week? Our customers are both the companies that rely on us to train their workforce and workers who need an easy and effective way to learn English and communicate with their teammates,” says Bianca.

Product Research 180

Product Research Feedback Software Customer Feedback Data Visualization 180

Business of Software Conference

NOVEMBER 30, 2020

From pitches that drown customers in a word-soup of features, to high-concept vision pitches that leave customers confused and sceptical – many companies struggle to connect authentically with customers in a way that generates deals. So, it starts with this, like, you have to kind of put yourself in the shoes of a customer.

Research Software 64

Research Software User Testing Positioning Product Research 64

Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. Teresa: Who are your typical customers? We’ve had some changing roles over time as the company grew, of course. Were you engaging with your customers?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Business of Software Conference

FEBRUARY 16, 2021

0:35 James Avery, Kevel: Yeah, we’re actually we, we decided to take a little break of locked out, of course, like everybody else, we’ve been stuck in our house, working from home, kids are going to school from home. And then in 2010, we got our first customer. And so nice to see your cheery face. And where are you?

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

ProductPlan

JUNE 22, 2023

Let’s start by defining the distinctions between three concepts: Product-Led Organization Product-Led Growth Product-Centric Organization A product-led organization is a business that makes its products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities.

Data Visualization 73

Data Visualization Reporting Tools Customer Experience Product Research 73

Mind the Product

MARCH 29, 2020

Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Delivering feedback has to be done differently for example. He tells the story of an Australian designer working in Thailand who was frustrated at having to teach designers there the basics of user research. “I

Product Research 166

Product Research Research Software Feedback Software User Testing 166

Intercom, Inc.

OCTOBER 31, 2019

Dee: And you’ve worked in the industry for more than 22 years, so you have an incredible insight into the expansion of cloud networks, enterprise and data center technologies. Tim: The enduring theme that is most interesting that we don’t really talk about is the importance of human technology interaction.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Crafty CTO

MAY 1, 2020

Shape Up differentiates between imagined tasks – " tasks we think we need to do at the start of a project " – and discovered tasks – “ tasks we discover we need to do in the course of doing real work.” The hill chart The Basecamp team had a critical insight: Every piece of work has two phases.

Reporting Tools 52

Reporting Tools Feedback Software Weak Development Team Customer Experience 52

Business of Software Conference

MAY 15, 2019

And far from being a company that was going to deliver a whole bunch of customers who were going to be innovative adopters the likes of people who buy Apple products, actually where 3G had to play in the end was with cheap voice for effectively ‘chavs’ is the way they called it. And that wasn’t even 3G. So the iPhone was a 2G product.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. I first got started in SEO, I think at around 16 years old.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Andrew Chen

DECEMBER 1, 2021

” Here’s how I define each side: There are usually a minority of users that will create disproportionate value and as a result, they will have disproportionate power. For marketplaces, these are usually the sellers and providers who spend their entire day attracting users with their products and services.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Intercom, Inc.

AUGUST 13, 2019

The big insight a lot of us had in the 1970s had to do with the importance of putting that tool in the hands of individuals.” So perhaps it’s worth interrogating what that means about our shared attitude to and culture around technology. Or you can build a tool and influence your users and everything they make.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. Here’s why. Why are they not subscribing?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. Here’s why. Why are they not subscribing?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userpilot

MARCH 7, 2024

That turned into an agency because everyone wanted their version customized. The feedback I got when I was leaving was “we hired you because as a diversity”. E.g. for us when we were hiring – it was our CTO, who is a man – told us “ If we want to attract more women to take that job, we need to rewrite the job description.

Technical Review 104

Technical Review CTO Coach Startups Feedback Software 104

Mixpanel

MARCH 7, 2021

Getting that feedback is invaluable in shaping opinions, planning projects, and presenting strategy to management.” My goal has always been to positively impact the lives of people going through life-changing diseases whilst also forging the way for other female leaders in the technology industry.” I caught the bug.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Business of Software Conference

MARCH 24, 2021

I would rather go out of business than be beholden to anyone other than myself and our customers. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. So people’s feedback is incorporated early than ultimately a decision has to be made.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

ProductPlan

FEBRUARY 11, 2020

When companies are reacting instead of being proactive—or are impatient and continuously changing course—product managers don’t get a real chance to devise and execute longer-term plans. Many product managers are still “lone wolves” reporting to the CTO or VP of marketing rather than belonging to a dedicated product team.

Analytic Tools 59

Analytic Tools Research Software Reporting Tools Feedback Software 59

Business of Software Conference

SEPTEMBER 10, 2018

Mikey Trafton, Alamo Drafthouse, CTO. Of course the 7 habits of highly effective people by Stephen Covey has been taught to me by mentors and has been as staple throughout my career. Good to Great by Jim Collins. Good Strategy Bad Strategy: The Difference and Why It Matters by Deckle Edge. Rich Mironov, Mironov Consulting.

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

Crafty CTO

APRIL 17, 2023

In the comments, several users immediately focus on the implications for the stock photo industry: Note, again, this is not “at some point we’ll be able to move off iStock”—but rather “we cancelled our iStock subscription last month.” They respond incredibly well to feedback—they’ll apply it within seconds.

Artificial Inteligence 8

Artificial Inteligence ChatGPT CTO Coach Fractional CTO 8

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. Few customers, happy. And then after a while I had to give up the dream because I was hiring too many customers so I had to. You’re all nodding like of course you idiot.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MARCH 30, 2021

Thinking about is the purpose of their business to support their users. Or do you exist to help your stakeholders, your employees, your customers do better things? Of course everything is I’d’ve bought stock in Zoom, like from word go. Well, that’s usually are you doing something good for the world?

Weak Development Team 52

Weak Development Team Feedback Software Events Customer Experience 52

Business of Software Conference

JUNE 27, 2019

Mikey Trafton, CTO, Alamo Drafthouse Cinemas. We’re a software consulting company we build custom software for Fortune 500 companies. But I had built such an awful company culture that my entire company walked into my office one day and they all quit (AWW). They don’t know what you want them to do. Super effective.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58