Lenny Rachitsky

APRIL 6, 2025

Today, Wes teaches a popular course on executive communication and influence. Through her course and one-on-one coaching, she’s helped thousands of operators, founders, and product leaders master the art of influence through clear, compelling communication.

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

Alchemer Mobile

JANUARY 17, 2019

The key is to be proactive in asking for their feedback rather than waiting for them to raise their hands, and to ask at the right moment within your digital experience in order to give conversations the best opportunity to begin.

User Testing 276

User Testing Branding Customer Feedback Customer Experience 276

The Product Guy

APRIL 23, 2020

I asked for more work product people usually handle, I read books about technology, about the role, purchased online courses and bootcamps — anything, to inform me what I was up against and what were the skills I need to get into the role and to excel when I got there. And from then on, I wanted to learn more.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Intercom, Inc.

JULY 17, 2019

Create a feedback loop with your support team. “Keeping your ears close to your customers is one of the most impactful ways you can keep your help center fresh” How do you get feedback from thousands of eyes instead of dozens? . By building a feedback loop with your support team.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Product Talk

APRIL 11, 2018

You can’t easily reverse course if you get it wrong. If you were wrong, you can always reverse course and pick a different solution or even a different opportunity altogether. In the world of digital products, not only are most of our decisions two-way door decisions, but we also have fast feedback loops.

Product Research 244

Product Research Customer Experience Software Review Feedback Software 244

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. Her background is in developer tools and distributed systems.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Split

JUNE 14, 2024

Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud. By incorporating user feedback loops into your feature releases, you can gain invaluable insights to refine your product and better align it with your customers’ evolving needs.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

The Product Coalition

NOVEMBER 12, 2024

Because when we don’t ground our roadmaps in the fundamentals, things can quickly go off course. Of course, I’d be both excited and intimidated. Embracing flexibility and adaptability might include checkpoints along your roadmap, release process, and implementing feedback loops. It felt as if we had no direction.

Roadmap 110

Roadmap Product Research Automotive Feedback Software 110

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. Because I worked with three sets of ten teams over the course of the year, I could look at each set as its own cohort and track progress cohort over cohort. So I added another feedback loop. My Early Readers gave feedback on cover designs.

Product Research 299

Product Research Books User Testing Feedback Software 299

Mind the Product

SEPTEMBER 22, 2017

Of course, there are a wide range of tools available for mapping and understanding systems, and its important to think of these as sense-making tools. Johanna’s talk is structured in a way that guides us through “Understanding” the system first and then walks us through “Changing” the system afterward.

Analytic Tools 195

Analytic Tools Feedback Software Systems Review Data Visualization 195

Intercom, Inc.

JANUARY 20, 2021

Of course, customers are busy. The best way to ensure your content remains fresh is to make sure you’ve got open feedback channels across the company. At Intercom, everyone gets a look in – from the product team, to our engineers, and of course, our customers. Don’t force them to waste valuable time searching for answers.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Alchemer Mobile

DECEMBER 21, 2022

Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

MARCH 6, 2018

We share feedback with each other all the time, not just for bi-annual or annual reviews. We want to keep getting better and our feedback loop is a really important part of this. Lots of things happen in the course of a project and they’re not all related to how teams or groups work together. Stick to the point.

Embedded Analytics 213

Embedded Analytics Feedback Software Product Research Software Review 213

Intercom, Inc.

MARCH 16, 2021

For example, at Intercom our Support team regularly: Shares the top topics customers have questions about with our Product Education team so they can address these topics in our Outbound Messages, Product Tours, and Academy training courses. Create a customer feedback loop. Quantitative data is meaningful. Onboard new customers.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Alchemer Mobile

AUGUST 26, 2021

Analyzing feedback looks different for every business depending on what questions are asked and where it’s collected. But regardless of the what and the where, the feedback you collect is only as good as how you process it. Customers should know that their feedback isn’t going into a black hole.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Guy

SEPTEMBER 6, 2019

Of course, both teams work together to deliver but the product managers that make a better case with their set of facts get prioritized higher. Over the course of this program, I started to dig more into analytics, create a framework, and have this information handy at each sprint planning or backlog refinement session.

Data Visualization 186

Data Visualization Product Research Analytic Tools Feedback Software 186

Mind the Product

MAY 30, 2019

Regularly demoing working functionality to stakeholders provides a short feedback loop that enables teams to respond quickly to change and course-correct where necessary to ensure they’re building the right thing. Demos Help us to Build Better Products.

Demo 190

Demo Feedback Software Technical Review Product Research 190

Alchemer Mobile

NOVEMBER 29, 2018

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23%, reaching 20 times more customers than the conventional rate. Which Customer Feedback Platform do You Use? Not only do customers expect it, it’s also a strategic investment.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Intercom, Inc.

MARCH 25, 2019

Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue. Build a feedback loop. We hear about all the growth hacks to get new users into your product, and the latest patterns in user onboarding (we’ve even written a book on it ). .'”

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

UX Planet

FEBRUARY 5, 2025

In the bustling and competitive online beauty scene, Rumi Cosmetiques was struggling with a user experience that felt more like an obstacle course than a seamless shopping spree. In addition to these changes, Rumi Cosmetiques worked tirelessly to integrate a customer feedback loop into their strategy.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Alchemer Mobile

DECEMBER 6, 2018

Depending on your needs, we recommend using tools like InVision and Sketch so product managers can mock up prototypes themselves and work with customers to get immediate feedback. This also makes the subsequent steps of building the MVP quicker and naturally feedback-driven. That’s the power of an effective feedback loop.

User Testing 170

User Testing Product Research Customer Feedback Customer Experience 170

Product Talk

JANUARY 8, 2020

Over the course of the year, I reread that post at least a dozen times to help me stay focused on my priorities. Online Courses: I know there are many self-paced learners who prefer to direct their own learning experience. For this crowd, I’ve developed a couple different online courses. Both courses are open for enrollment.

Product Research 168

Product Research Workshop Books Events 168

Mind the Product

JANUARY 8, 2018

This may vary by industry – most B2B product managers are in more regular conversation with their customers than B2C product managers, however the impact of this feedback on B2C businesses can often be greater. That’s easier said than done, of course, but establishing a routine and workflow is critical. Feedback Loops.

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

The Product Coalition

AUGUST 28, 2023

The first step is of course Planning, so let’s get to work. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC. These are planning, analysis, design, development, testing, implementation, and maintenance.

Feedback Software 148

Feedback Software Reporting Tools Software Development Software Developers 148

UX Planet

SEPTEMBER 8, 2024

How to make the most of centralized model Implement feedback loops: Create channels (e.g., Slack, design forums) for teams to provide feedback to the centralized team on what is working and what needs improvement. Run regular surveys and polls to collect feedback from design system users.

Reporting Tools 106

Reporting Tools Feedback Software Government Systems Review 106

Intercom, Inc.

OCTOBER 8, 2020

Without a healthy feedback loop, there’s a big risk that adding a feature to meet the needs of one large enterprise customer will throw the entire roadmap off course. And as each team grows, they can work closely together and contribute to the product roadmap through their own perspectives, without stepping on the other’s toes.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Productside

MARCH 18, 2025

Productside | Product Management Courses & Training Product PickEm 2025: The Ultimate Startup Showdown The biggest showdown in product management is BACK and this time, its all about the most promising startups. Circleback collates feedback loops and merges them with analytics, giving you a 360 view of both product usage and sentiment.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

UX Planet

FEBRUARY 22, 2024

Create customer feedback loops: Establish mechanisms for continuous customer feedback, such as surveys, user forums, and direct customer support channels. This feedback should be regularly reviewed and used to inform product iterations. This is particularly effective for refining features to better serve customer jobs.

Product Research 111

Product Research User Testing User Friction Customer Feedback 111

UserVoice

JULY 31, 2017

” or a “can I do that” question you should have one of three (silent) reactions: – Of course it can… how can I make it more obvious that users can do that? Note that “Of course not, that’s just stupid” was not one of your options.).

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

UX Planet

DECEMBER 6, 2024

Of course, it is not easy to implement all this while maintaining a human-centered approach. Continuous Feedback Loops : Incorporate user feedback to refine AI systems and address unintended consequences in realtime. Together, these AI-driven personalizations make for a UX thats uniquely responsive to each usersneeds.

Research Software 89

Research Software Feedback Software Analytic Tools Data Visualization 89

Gainsight

OCTOBER 22, 2024

For example, by integrating our academy with Gainsight PX, we can deliver personalized in-product engagements that guide customers to our academy for personalized courses. This process not only prolonged the training experience but also increased the risk of overlooking important courses.

Feedback Software 52

Feedback Software Data Visualization Customer Feedback Product Research 52

Intercom, Inc.

MARCH 14, 2018

Of course, this varies wildly as a rule of thumb depending on your business. As your beta matures, add a random selection of other users who haven’t experienced the issue or requested the feature to ensure you aren’t only receiving feedback from a biased group. Step 5: How to get feedback on your beta.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Userpilot

DECEMBER 22, 2022

First, product teams need to prioritize user feedback to identify opportunities. Finally, it’s important to close the feedback loop and let users know about the changes. Close the feedback loop. Closing the feedback loop is the last stage of the product ideation process. “How Might We?”

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Product Talk

APRIL 3, 2024

My goal with this recommendation is to help teams build a sustainable habit that gives them a persistent feedback loop as they make daily decisions. We are inundated with customer requests, support tickets, and stakeholder feedback. It’s easy to be overconfident with our daily product decisions. We understand our market.

User Testing 240

User Testing Customer Experience Customer Feedback User Friction 240

Intercom, Inc.

NOVEMBER 6, 2019

Another benefit lies in how its commenting feature works – conducting design reviews and gathering feedback, looping in managers and content designers , even asking for support, Figma brought together all these various types of communication inside the tool, and it goes even further now with plugins. PMs and engineers loved it.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

UX Planet

MARCH 29, 2024

Image by vwo Feedback loops and exit surveys Create channels for users to easily provide feedback and show that their input is valued and acted upon. to collect user feedback about the experience. Implement targeted push notifications that are timely, relevant, and personalized to draw users back into the app.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Mind the Product

OCTOBER 23, 2018

So you’ll probably set out, and if you’re measuring yourself correctly and you’ve got good feedback loops in place, you’ll be able to course correct and quickly iterate towards your outcome. You know where you want to get to — that’s your outcome — but there’s no established route to get there.

Roadmap 195

Roadmap Development User Testing Feedback Software 195