Remove Course Remove Messaging Remove Outbound
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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

Historical Evolution of Roles Nishant provided valuable historical context about how these roles evolved: Pre-2001: Only product management existed 2001: Agile Manifesto introduced the Product Owner role Initial Scrum methodology focused solely on Product Owners Later frameworks like SAFe introduced clearer distinction between roles Role Distinctions (..)

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Onboard new customers.

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Sales Hacker?s Max Altschuler on selling more with less

Intercom, Inc.

That means your focus should be on building the right customer profile and developing precise messaging to reach them. As an online education platform, your users (course instructors) are making a big bet, where it may take a while to see results. Tech was that number one place to be, so we started building our course catalog there.

Outbound 183
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Creating excellent customer experiences with the right e-commerce tech stack

Intercom, Inc.

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. But what’s the best way to stay ahead of these expectations?

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Built for You: Making of Series

Intercom, Inc.

We are principally responsible for the messaging and outbound products, so that’s how I’ve been involved in this product series. Firstly, we had this product called Campaigns that we used it to orchestrate outbound messages. It didn’t provide any visual cues for the customers to check their outbound messages.

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Helping from afar: Running customer support remotely

Intercom, Inc.

Of course, we like the Intercom Inbox the most, but a shared inbox should be a non-negotiable feature in any modern support software. We send automated outbound messages based on actions that the user has taken (or not). They can also help us stay the course in our ongoing quest for greater efficiency. Proactive support.

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How to run a successful beta in 7 steps

Intercom, Inc.

Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. An example of this was enabling customers to capture an email and replace the standard conversational reply on outbound messages. Of course, this varies wildly as a rule of thumb depending on your business. Be visual.