The Product Coalition

NOVEMBER 10, 2020

With over 20 years of hands-on experience creating custom data for the world’s largest technology companies, Lionbridge AI has built the most intuitive data annotation platform on the market. This all-in-one platform allows you to build custom training datasets quickly and cost effectively while maintaining data quality.

Artificial Inteligence 142

Artificial Inteligence Data Visualization Reporting Tools Research Software 142

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. Here’s what they had to say: Direct customer feedback is the best source of new product and feature ideas.

User Testing 84

User Testing Product Research Customer Feedback Crowdsource 84

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. How product managers can create new ideas. Should product managers be technical?

Data Visualization 127

Data Visualization Weak Development Team Customer Feedback Research Software 127

The Product Coalition

MARCH 27, 2020

Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets). The engineering team relies on PagerDuty, GitHub and other tools connected to Slack for incident management, making it faster to get the right people working on an incident.

Feedback Software 168

Feedback Software Research Software Reporting Tools Technical Review 168

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 66

User Testing Research Software Market Research Product Research 66

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. It is a cost-effective and real-world multi-platform testing approach. Crowdtesting is simply user testing through broader groups of people.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

ProductPlan

JANUARY 2, 2020

We write a lot about the skills that product managers need to be effective. But what are the most under-appreciated product management skills? But what are the most under-appreciated product management skills? To answer that question, we asked several product managers for their thoughts. Crowdsourced Picks.

Product Manager 74

Product Manager Product Management Technical Review User Testing 74

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

“It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

The Product Coalition

MARCH 5, 2018

Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Lenny Rachitsky

DECEMBER 5, 2023

As I dug in and chatted with the founders, I was blown away by how methodically they were able to articulate what it takes to build a viral consumer app (particularly one targeted at Gen Z). You want to build a product where users can survive in smaller pockets—or, better still, alone. Think of single-player tools as kindling.”

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 97

Product Strategy Strategy Reporting Tools Feedback Software 97

Usersnap

JULY 17, 2020

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. Why Translation Management matters. Translation Management, in short, deals with the process of transferring text from one language into another one.

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

The Product Manager Coach Blog

SEPTEMBER 5, 2023

In the world of product management, where technical acumen, strategic vision, and people skills intersect, there’s an often underutilized asset that many PMs overlook: the power of networking. Plus, don’t forget to download the free guide, 10 Tips for Being a Better Product Manager , at the end of this post!

Research Software 52

Research Software Feedback Software Product Manager Product Management 52

All About Product Management

MAY 7, 2008

Traditionally when I think of the job of the product manager I think of someone who is half marketing and half engineer – someone who is 50% orientated towards business needs and 50% orientated towards technology. I wrote a blog post a few months ago about Product Management moving into IT/IS departments.

Research Software 48

Research Software Product Manager Product Management User Testing 48

Bain Public

JUNE 11, 2019

It’s safe to say that shipping a product from start to finish is no easy task for a product manager. In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Roadmap and Build Products Customers Love Aha!

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

The Accidental Product Manager

JUNE 27, 2022

Walmart product managers are encountering food delivery challenges Image Credit: Mike Mozart. You would think that if you were a product manager at one of the world’s largest retail companies, getting into a new line of business would not be all that hard to do. Walmart Discovers The Challenge Of Food Delivery. About 35,000 U.S.

Product Manager 65

Product Manager Product Management Crowdsource Management 65

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Analytic Tools 59

Analytic Tools Feedback Software Customer Experience Technical Review 59

Bain Public

OCTOBER 19, 2021

Regulatory protection Regulatory protection is about decreasing your customer acquisition costs and opening yourself up to new markets and segments because you have the proper certifications that allow customers to work with you (legally) versus the competition. They remain unique in the market and hard to catch. Think about the phone.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

ProductPlan

FEBRUARY 14, 2023

It also makes them feel like their input and feedback are more valued while expediting the resolution of time-sensitive issues, such as product launches. And crowdsource ideas for future activities and let the team vote for their top picks via a poll to ensure that as many people as possible are excited about participating.

Feedback Software 59

Feedback Software Customer Experience Reporting Tools Crowdsource 59

PMLesson's Ace the PM Interview

SEPTEMBER 9, 2019

Since then, we’ve expanded into Product Management , Software Engineering Management, and Product Design career tracks! We quickly realized crowdsourcing information was the only way we could scale and grow. product manager salaries ). We found that users loved our website even when it was super minimal.

Technical Review 40

Technical Review Data Visualization Research Software Crowdsource 40

Intercom, Inc.

MARCH 4, 2021

And no one knows this better than Zanade Mann , founder and Managing Director of the Black Women’s Business Collective. What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. Constructive Feedback.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

SidsAvenue

AUGUST 19, 2016

Corporates have huge budgets for the library management. From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Do share your thoughts.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

Corporates have huge budgets for the library management. From the report " When it comes to justifying their spend librarians and information specialists put a lot of stock in usage statistics: 86% use them to prove the value of their purchases, second most important is feedback from users (77%). " Do share your thoughts.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. So, against this calibre of competition how does a small startup managed to remain competitive? How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Using multiple methods provides a more complete and insightful picture of customer needs.

User Testing 177

User Testing Product Research Market Research Data Visualization 177

Lenny Rachitsky

APRIL 18, 2024

Simplify security • Coda —The all-in-one collaborative workspace — Dalton Caldwell is Managing Director and Group Partner at Y Combinator. Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges.

Startups 116

Startups Feedback Software Crowdsource Customer Feedback 116

The Product Coalition

JANUARY 14, 2020

The trick to avoiding this fate is to start including the Development Team as early as possible in Product Backlog management which requires a product mindset. In this game, the team members turn a blank, white box into a product package reflecting the value our product provides to our users. What Do We Know about our Customers?

Product Research 90

Product Research Workshop Customer Experience Vision 90

Business of Software Conference

JULY 28, 2020

Humans are horrible at risk management! Now if you’re a product manager you look this, you’re like Oh my God this is just make work. And so, we have beliefs about how humans are at risk management is everyone familiar with the trope of Florida man? How do we think about humans and risk management?

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52

Business of Software Conference

APRIL 9, 2021

Everybody’s slowing down, including your customers so often, we’re b2b. So the way I’ve been kind of trying to coach some teams and just think it through is if we if you were used to managing a person face to face, and now all of a sudden you’re behind a screen, right? Mark Littlewood.

Weak Development Team 40

Weak Development Team Software Review Customer Experience Definition 40

Lenny Rachitsky

MARCH 25, 2025

When Figma Slides debuted at Config 2024, Figma’s annual user conference, it proved to be a huge hit. Instead we built, tested, and iterated—fast. The demo was the best possible showcase of progress and agility, and the team learned so much about user needs. Encourage engineers to code their “what-ifs.”

Startups 106

Startups User Testing Research Software Feedback Software 106

Mironov Consulting

JULY 16, 2020

It quickly turned into a big crowdsourced effort, because it was so simple anyone could join us. Check My Ads cofounder Claire Atkin and I started researching the industry together. After four years and lots of research, I have a much bigger picture of what’s happening than most of the existing players. Claire Atkin.

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Reporting Tools Research Software Advertising User Testing 78