Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

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Product Research Customer Experience Feedback Software Research Software 225

Intercom, Inc.

JULY 9, 2019

Elmo Lewis created the AIDA model to describe how customers buy. The AIDA model described four cognitive phases that buyers follow when accepting a new idea or purchasing a new product: A problem comes to the customer’s attention. The customer decides to buy the product. Digital businesses change how customers buy.

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Mind the Product

JUNE 24, 2020

But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by Amplitude, he draws on his experience at Deezer, [.]. The Product Experience is hosted by Lily Smith and Randy Silver.

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Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

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Product Talk

APRIL 6, 2022

If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers. This approach also helps limit the interviewer’s bias by focusing on the customer’s context. Question: What are the best customer interview questions to ask?

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User Testing Customer Experience Product Research Customer Feedback 305

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

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Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Media/Entertainment. Grumpier in the winter?

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User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Brands who interacted with a higher number of consumers tended to have a better Love Percent, as seen in Media and Entertainment apps. Mobile interaction and response rate benchmarks. Mobile survey benchmarks.

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Product Research User Testing Customer Feedback Data Visualization 264

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Managing change with users and stakeholders.

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

Intercom, Inc.

MAY 14, 2020

E ntertainment – what does the current situation mean for a sector that relies so much on “experiences?”. This week, our final episode checks in with how folks are keeping entertained when they can’t leave the house. But what about the people producing that entertainment?

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Entertainment Reporting Tools Travel Customer Experience 132

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time. Just call him Mr Joe.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Alchemer Mobile

NOVEMBER 16, 2021

Creating an app is the first fight, but promoting your app and gaining loyal customers through generating app downloads will win the battle. In order to have a successful app, you need to get creative to acquire customers. You’ll need to change it up and think outside of the box to get found. Quick app downloads stats.

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Download Feedback Software Reporting Tools Customer Experience 246

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Lean User Research.

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Product Research Customer Experience Analytic Tools Research Software 214

Product Talk

JULY 8, 2020

As you collect customers’ stories, you are going to hear about countless needs, pain points, and desires. Our customers’ stories are rife with gaps between what they expect and how the world works. Each gap represents an opportunity to serve your customer. A single customer story might elicit dozens of opportunities.

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Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

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Customer Experience Product Research User Testing Entertainment 169

Product Innovation Educators

MARCH 29, 2021

A framework for product managers to dig deep into their customers’ needs. Before his current work, he had a number of product roles and experiences, giving him insights that can help us. I’m choosing convenience or entertaining my friends. [18:39] Spend a full hour with the customer. Our guest is Mike Belsito.

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Entertainment Naming Software Review Customer Feedback 372

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Traditional banking often struggles to capture and maintain customer engagement. They want an immersive digital experience that delights, supports, educates andrewards.

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Banking Data Visualization Feedback Software Customer Experience 71

Product Talk

JUNE 2, 2021

Many of us have never had the opportunity to experience true cross-functional collaboration so it can be hard to imagine what this looks like in practice. When people rely on different knowledge and experiences to make decisions, it’s hard to come to agreement on the best path forward. It starts with focusing on the customer.

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User Friction Entertainment Product Research Customer Experience 279

Mind the Product

MAY 28, 2019

The only person in the room who is an expert on the customer’s context is the customer. If your customers don’t care that much about your product, then they’re not going to talk to you. The Product Experience is hosted by Lily Smith and Randy Silver. We weren’t disappointed. Quotes of the Episode.

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Product Research Customer Experience Research Software Entertainment 184

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

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Product Research User Testing Customer Experience Testing 172

Melissa Perri

DECEMBER 29, 2015

The plane I boarded was a completely white, unmarked jumbo jet that looked like it came back through time from the early 90s. Limited” entertainment system is laughable. There was no entertainment system. So they operate at full capacity, with every jet being used at all times. That’s where HiFly comes in.

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Airlines Entertainment Customer Experience User Testing 223

Alchemer Mobile

DECEMBER 22, 2020

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Customer expectations have never been higher. We see strong customer relationships built off of conversations, not transactions.

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Feedback Software User Testing Reporting Tools Data Visualization 245

Mind the Product

JULY 9, 2019

The definition of product-market fit:] When customers agree that your product creates enough value for them relative to the other options that are available. Jake Knapp & John Zeratsky, Make Time ( US / UK / DE ). The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode. Talk to us. Tweet at us!

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Product Research Customer Experience User Testing Entertainment 181

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

The Product Coalition

AUGUST 10, 2021

Creating Positive User Emotions For Your Products Photo by Matthew Henry on Unsplash The colleague who always runs late for your meetings annoys you. In the beginning it was entertaining, but now just seems a waste of time. When Fin came around, he was charming, nice and entertaining. Do you like Anise?

Customer Experience 158

Customer Experience User Testing Customer Feedback Feedback Software 158

Product Talk

MAY 3, 2023

However, they suggest that we can simply ask our customers about their willingness to pay. Assessing a customer’s willingness to pay is a critical discovery activity that directly ties to our viability assumptions. But asking customers what they might do in the future leads to unreliable feedback. This I 100% disagree with.

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User Testing Product Research Testing Feedback Software 303

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Product Innovation Educators

AUGUST 1, 2022

You can see from his intersection of product and business leadership experiences that he is the perfect person to help us better understand creating product strategy. I always start with the customer problem. Product strategy is 100% focused on the customer. [7:23] We focused on the Prime membership cancellation experience.

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Alchemer Mobile

MARCH 16, 2021

Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. Almost all apps in our study experienced significant change in consumer engagement, customer retention, daily active usage, emotion-based feedback, consumer interactions, ratings and reviews, and more.

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Mind the Product

JULY 30, 2019

That’s useful – but she’s also found a way for you to engage your team in a creative way, using the model of the show Black Mirror , in an effort to make better decisions. The Product Experience is hosted by Lily Smith and Randy Silver. The Product Experience is hosted by Lily Smith and Randy Silver.

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Mind the Product

JUNE 2, 2020

The post The Invisible Leader: Facilitation Secrets – Elena Astilleros on The Product Experience appeared first on Mind the Product. So the question then becomes: would the customer, if they were looking in on that session and seeing what you were up to -would they feel that their money was invested well? Quote of the Episode.

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Mind the Product

JULY 4, 2023

Senior Product Manager Christina Cassar looks at what can be done to deliver that North Star of the entertainment space - a single platform that integrates all of your favourite content Read more » The post All in one place: The ultimate TV product experience utopia appeared first on Mind the Product.

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Mind the Product

APRIL 10, 2019

Few people have more experience in leading product teams than Joff Redfern. The Product Experience is hosted by Lily Smith and Randy Silver. This year Lily will be launching ProductCamp in Bristol and she joins the MTP team as co-host of The Product Experience podcast. and Fidelity Investments. – US / UK / DE. Tweet at us!

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Mind the Product

SEPTEMBER 3, 2019

We set ourselves a really clear sprint question, one that you can answer with a yes or a no… [and] at the end of 5 [user] tests, we’ll know how that the user would have answered that question… Unless a minimum of 3 – usually 4 or 5 – are a strong yes, it’s a fail and we’ll have to go back around again.

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Product Research Customer Experience Entertainment User Testing 154

The Product Coalition

APRIL 18, 2022

Netflix's Attempt at Increasing User Engagement Short - form content is the next big thing in entertainment Photo by CardMapr on Unsplash The recent rise of short-form content has been nothing less than mind-boggling. People are on Fast Laughs because they don’t have time or the patience to commit to a longer piece of content.

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User Testing Customer Experience Research Software Entertainment 156

Mind the Product

JULY 23, 2019

The three magic questions] What are the user and customer behaviours that drive business results? The Product Experience is hosted by Lily Smith and Randy Silver. The post Outcomes Over Outputs – Josh Seiden on The Product Experience appeared first on Mind the Product. Quotes of the Episode. What an outcome is.

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Mind the Product

OCTOBER 22, 2019

With over 20 years of experience in industries ranging from manufacturing to aerospace, to energy, and more, Daniel Elizalde has seen it all. It’s when you put all those things together in a way that you can actually articulate… and can actually deliver solutions to your customers – that’s when the ‘A-ha!

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Customer Experience Product Research Entertainment Consulting 156