Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. Their customers rely on their offline-first mobile app to guide them through complex fieldwork. A person who has 5+ years of experience managing mobile products, ideally in AI-powered or field service solutions.

Analytic Tools

UX Planet

JULY 29, 2025

I try to share things you can actually use, grounded in real experience, both mine and my team’s. A landing page requires deliberate effort: those creating it must clearly understand who they’re designing it for and why, what techniques fit the audience best, and which tools should be used to reach the goal.

Research Software

AB Tasty

JUNE 17, 2025

From the continued rise of mobile commerce to virtual-reality try-on tools and AI customer service, some consumer trends have proven to be evergreen while others fall out of fashion in a season. Mobile is now the primary device for browsing and purchasing in categories like clothing, cosmetics, and entertainment. E-commerce moves fast.

Data Visualization

Business of Software Conference

JUNE 30, 2025

According to Stephen Steers, a sales expert and author of “Superpower Storytelling,” at the Business of Software Conference, storytelling is a powerful way to make your business stand out, attract people, and turn them into customers. ”, or “is now the right time?” It initiated a sales pitch.

Differentiation

UX Planet

AUGUST 6, 2025

Sitemap Open in app Sign up Sign in Medium Logo Write Sign up Sign in UX Planet · Follow publication UX Planet is a one-stop resource for everything related to user experience. Follow Written by Mohan R 22 followers · 30 following UI/UX Designer with 5+ years of experience designing 0→1 products.

UX

UX Planet

JUNE 22, 2025

Sitemap Open in app Sign up Sign in Medium Logo Write Sign up Sign in UX Planet · Follow publication UX Planet is a one-stop resource for everything related to user experience. Creativity should entertain, provoke and, crucially, work. Follow publication Member-only story Comfort is where creativity dies. Not the optimizers.

Entertainment

Arkenea

AUGUST 2, 2025

Modern assisted living technology encompasses artificial intelligence, connected devices, virtual reality experiences, advanced communication systems, and predictive analytics. It fundamentally changes how facilities operate, how staff deliver care, and how residents experience daily life.

Reporting Tools

Mind the Product

AUGUST 28, 2017

The business has three types of user, – those that build fundraising pages, those that donate to the pages, and the charities or nonprofits that the money goes to. As a species we like to “give”, whether it’s giving money, time, love, or simply moral support. Jamie has worked at JustGiving for seven years.

Analytic Tools

Mind the Product

AUGUST 11, 2017

Since then he’s had his share of successes and failures in a storied career spanning the US and Europe, and in this entertaining and insightful talk from Mind the Product San Francisco he distills those 20 years into twelve key lessons. …but don’t Listen to Customers. . …but don’t Listen to Customers.

Product Manager

Mind the Product

OCTOBER 13, 2020

Talking to users is easy. The post User Research Interviews – Robert Chokr on The Product Experience appeared first on Mind the Product. The post User Research Interviews – Robert Chokr on The Product Experience appeared first on Mind the Product. Talking to users is easy. Handling bias.

User Testing

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Media and Entertainment. Make an early investment in retention and lifetime value by proactively engaging with customers in the first 30 days. Food and Drink.

Data Visualization

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing

Product Talk

JULY 6, 2022

Many candidates encounter a Catch-22 situation: Most companies only want to hire product managers with experience, but you can’t get experience if no one will hire you. And what do we even mean by “experience,” anyway? Nobody wants to hire somebody without experience. Nobody wants to hire somebody without experience.

Customer Experience

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. The Media and Entertainment app category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior vary between industries. Expressed customer emotion. Popular phrases.

Feedback Software

Mind the Product

MARCH 23, 2021

Are you leaving money on the table, or are you scaring away potential customers? The post Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience appeared first on Mind the Product. The post Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience appeared first on Mind the Product.

Customer Experience

Mind the Product

JUNE 24, 2020

But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by Amplitude, he draws on his experience at Deezer, [.]. The Product Experience is hosted by Lily Smith and Randy Silver.

Customer Experience

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research

Intercom, Inc.

JULY 9, 2019

Elmo Lewis created the AIDA model to describe how customers buy. The AIDA model described four cognitive phases that buyers follow when accepting a new idea or purchasing a new product: A problem comes to the customer’s attention. The customer decides to buy the product. Digital businesses change how customers buy.

Customer Experience

Product Talk

APRIL 6, 2022

If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers. This approach also helps limit the interviewer’s bias by focusing on the customer’s context. Question: What are the best customer interview questions to ask?

User Testing

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Media/Entertainment. Grumpier in the winter?

User Testing

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Brands who interacted with a higher number of consumers tended to have a better Love Percent, as seen in Media and Entertainment apps. Mobile interaction and response rate benchmarks. Mobile survey benchmarks.

Product Research

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Managing change with users and stakeholders.

Customer Experience

Intercom, Inc.

MAY 14, 2020

E ntertainment – what does the current situation mean for a sector that relies so much on “experiences?”. This week, our final episode checks in with how folks are keeping entertained when they can’t leave the house. But what about the people producing that entertainment?

Entertainment

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time. Just call him Mr Joe.

Customer Experience

Alchemer Mobile

NOVEMBER 16, 2021

Creating an app is the first fight, but promoting your app and gaining loyal customers through generating app downloads will win the battle. In order to have a successful app, you need to get creative to acquire customers. You’ll need to change it up and think outside of the box to get found. Quick app downloads stats.

Download

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Lean User Research.

Product Research

Product Talk

JULY 8, 2020

As you collect customers’ stories, you are going to hear about countless needs, pain points, and desires. Our customers’ stories are rife with gaps between what they expect and how the world works. Each gap represents an opportunity to serve your customer. A single customer story might elicit dozens of opportunities.

User Friction

Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Customer Experience

Product Innovation Educators

MARCH 29, 2021

A framework for product managers to dig deep into their customers’ needs. Before his current work, he had a number of product roles and experiences, giving him insights that can help us. I’m choosing convenience or entertaining my friends. [18:39] Spend a full hour with the customer. Our guest is Mike Belsito.

Entertainment

Product Talk

JUNE 2, 2021

Many of us have never had the opportunity to experience true cross-functional collaboration so it can be hard to imagine what this looks like in practice. When people rely on different knowledge and experiences to make decisions, it’s hard to come to agreement on the best path forward. It starts with focusing on the customer.

User Friction

Mind the Product

MAY 28, 2019

The only person in the room who is an expert on the customer’s context is the customer. If your customers don’t care that much about your product, then they’re not going to talk to you. The Product Experience is hosted by Lily Smith and Randy Silver. We weren’t disappointed. Quotes of the Episode.

Product Research

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

Product Research

Melissa Perri

DECEMBER 29, 2015

The plane I boarded was a completely white, unmarked jumbo jet that looked like it came back through time from the early 90s. Limited” entertainment system is laughable. There was no entertainment system. So they operate at full capacity, with every jet being used at all times. That’s where HiFly comes in.

Airlines

Alchemer Mobile

DECEMBER 22, 2020

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Customer expectations have never been higher. We see strong customer relationships built off of conversations, not transactions.

Feedback Software

Mind the Product

JULY 9, 2019

The definition of product-market fit:] When customers agree that your product creates enough value for them relative to the other options that are available. Jake Knapp & John Zeratsky, Make Time ( US / UK / DE ). The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode. Talk to us. Tweet at us!

Product Research

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience