Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91

The Product Coalition

FEBRUARY 26, 2021

Marketing and Advertising The first budget expense cut was marketing and advertising. But should a business’s marketing campaign cease in response to the COVID-19 pandemic? Creative Message To be strong in the market is to be present with a message of good faith. The answer is ‘No’. Not ‘sell, sell, sell!’

User Testing 105

User Testing Marketing Research Software Entertainment 105

Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. It might have implications for how that product is positioned in the market. How to make good user stories. Quote of the Episode. Remote working.

Customer Experience 121

Customer Experience Product Research Feedback Software Data Visualization 121

The Product Coalition

APRIL 22, 2022

Therefore, healthcare apps appearing on the market need to be unique, useful, or unusual. Gamification has become one of the technologies that make users care for themselves. Gamification is using gaming techniques in non-gaming applications to solve user problems and engage the audience. For example, a user of Zombies, Run! ,

Healthcare 133

Healthcare User Testing Entertainment Customer Experience 133

Gainsight

OCTOBER 5, 2020

April Dunford sat in the back of a marketing class at Northwestern University in Chicago, where her professor gave an example of a product positioning statement. By filling in the appropriate answers, you would design a product positioning statement that would suffice for your product and company. Positioning is not a tagline.

Positioning 59

Positioning Analytic Tools Data Visualization Strategy 59

The Product Coalition

SEPTEMBER 19, 2022

A story about how Sony products established great customer experiences. Introduced in 1987, the “My First Sony” product line, was a, as Sony says it, “a wish that children’s first experience with these electronics would spark a lasting interest in science and technology” …and OOO boy did it work for me. Check out my guide here.

Branding 134

Branding Customer Experience Entertainment Definition 134

Userpilot

DECEMBER 6, 2023

Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Using the product to solve real-world problems also helps them to better empathize with their customers and understand their needs and pain points. What is product dogfooding?

Feedback Software 82

Feedback Software Analytic Tools Research Software Reporting Tools 82

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Andrew Chen

JANUARY 23, 2024

So this is nearly 5X: I also think this is indicative of the pole position that gaming is taking in culture. In the first 10 hours, it hit 70M views, and at the time of this writing, a few weeks later, it’s at over 140M It’s also funny to compare this to building a product in tech. But very little is actually in production.

Generative AI 91

Generative AI Reporting Tools Artificial Inteligence Entertainment 91

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

The Accidental Product Manager

MARCH 21, 2022

The next big market for games will be on mobile phones Image Credit: Vain Shame. At the end of a long day, many people like to go home and spend the evening losing themselves in playing video games on their home entertainment systems. Right now mobile is their largest platform in terms of monthly active users.

Product Management 123

Product Management Product Manager Systems Review Technical Review 123

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. I’m in for experimenting with different content formats. Ideally, this wouldn’t be a conflict.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

The Product Coalition

OCTOBER 25, 2018

Most companies understand the value of integrating a strategic marketing plan into their app development process and see it as one of mobile app success factors. It is essential to create a planned marketing strategy in order to ensure app success. Launch campaign: how can I launch my app and catch user attention?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

Product Innovation Educators

JULY 24, 2023

The traditional world is where the structure of portfolios is around projects—how a work item starts, is worked upon, and is delivered to the market. You work in the product development lifecycle, thinking about a continuous evolution of a product or service that goes into market. There are two worlds. The development cycle is long.

Automotive 99

Automotive Data Visualization Entertainment Management 99

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Mind the Product

MARCH 14, 2019

You’ve bugs to fix, marketing to fund, and a user feedback log as long as your arm. They could be the magic ingredient that binds your product together, and keeps your users loyal. Illustrations can Reduce User Frustration by Humanising Your Product. Illustrations can Reduce User Frustration by Humanising Your Product.

Customer Satisfaction 170

Customer Satisfaction User Testing Banking Customer Experience 170

Mixpanel

MARCH 11, 2024

But just because Benn tells me his writing isn’t “useful” in the ways that most content marketing strategies would hope for, that doesn’t mean it doesn’t offer business value alongside its obvious entertaining and edifying values. Did you have prior experience with writing? This isn’t your typical executive “thought leadership.”

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018. There are about 3.2

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

The Product Coalition

FEBRUARY 5, 2021

His topic of choice was how to make the existing technology for detecting solids within a fluid provide the same (or better) results at a lower production cost than the market offerings at the time. In the academia of applied science in 2012 it was not common practice to think about design and user experience.

Research Software 157

Research Software Analytic Tools Product Management Product Manager 157

Roman Pichler

OCTOBER 21, 2016

There are two main reasons for this: First, we have a demanding, multi-faceted job that requires us to carry out diverse tasks—from shaping the product strategy, providing input to the marketing collateral, analysing user data, to crafting user stories together with the development team. Tip #2: Do One Thing at a Time.

Product Management 207

Product Management Product Manager Customer Experience User Testing 207

The Accidental Product Manager

OCTOBER 1, 2018

Apple’s share of the movie market has been falling lately Image Credit: So just in case you didn’t realize it, Apple makes a lot of money from both renting and selling movies. Their share of the video rental / sales market has started to slip because of changing customer needs and new competitors.

Marketing 72

Marketing Product Management Product Manager Entertainment 72

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Product Innovation Educators

JANUARY 9, 2023

As product professionals, we need to help position our products in ways that make sense for customers and the organization. She is a brand storytelling strategist and coach, host of the Marketing With Empathy podcast, and founder of Kindred Speak, which provides editorial brand storytelling services and coaching.

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Amplitude

JULY 29, 2020

Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. For example, Netflix’s product vision is “becoming the best global entertainment distribution service.”. Think of product strategy as a hypothesis to be tested. Consider Amazon.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. If a user doesn’t need something, it shouldn’t be on their screen. Device Ecosystems.

User Testing 100

User Testing Development Customer Experience Product Research 100

Intercom, Inc.

AUGUST 20, 2020

Short on time? Once the internet became a mobile experience, it was ever-present. By the time I turned 18, I started to build different internet companies online. The more I did research about writing, the more I figured out that people were having a difficult time reading.

Research Software 243

Research Software Technology Telecommunications User Testing 243

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 118

Generative AI Feedback Software Research Software User Testing 118

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again.

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

freshtrax

NOVEMBER 4, 2021

Data shows that as of September 2021, users in the UK and US have been spending more time on TikTok than on YouTube. One of the best features of short videos is their immersive nature; you’ve probably had the experience of watching a TikTok video and not realizing that 30 minutes had passed by. Conclusion.

Data Visualization 105

Data Visualization Advertising User Testing Research Software 105

The Product Coalition

DECEMBER 11, 2020

Quibi content specifically focused on short form video, with the idea being that people wanted to waste time on their phones (waiting in line, during their morning commute, waiting for class to start etc) so why couldn’t they do that with great A-list led stories? million active users out of the predicted 5 million, that’s gotta sting!

Reporting Tools 146

Reporting Tools Download Certifications User Testing 146

Userpilot

MARCH 28, 2022

Great UX design helps users easily achieve their goals and complete their tasks without friction. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. Mixpanel lets first-time users explore the product using demo content. Get a demo to see how! What is good UX?

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. When we recall past experiences, we are not wired to remember the whole experience with total accuracy. Why is Designing for Emotion so Important?

Data Visualization 128

Data Visualization Reporting Tools Analytic Tools User Testing 128

The Product Coalition

JUNE 21, 2021

Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. But the experiences for many others who rely on tangible interactions with real people? If your answer is, “All users,” you’ve supported “Digital Inclusion”.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Tyner Blain

NOVEMBER 1, 2023

We operate with proxy variables all the time, sometimes for good reason and sometimes with hidden consequences. The theme of my talk was measure what matters and the feedback from attendees was positive. You’ll have exploitable market opportunities, internal capability shortcomings, product improvements to name a few.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

Mind the Product

AUGUST 28, 2017

The business has three types of user, – those that build fundraising pages, those that donate to the pages, and the charities or nonprofits that the money goes to. As a species we like to “give”, whether it’s giving money, time, love, or simply moral support. Jamie has worked at JustGiving for seven years.

Analytic Tools 142

Analytic Tools Research Software User Testing Customer Experience 142