The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. We find and validate market problems for which customers will pay for a solution. One test of a new framework is how well it explains “previous observations.” Breakthrough!

Framework 170

Framework Product Management Product Manager Weak Development Team 170

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. We find and validate market problems for which customers will pay for a solution. One test of a new framework is how well it explains “previous observations.” Breakthrough!

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Business of Software Conference

JUNE 25, 2021

While there are very few silver bullets in life, the Jobs-To-Be-Done framework is an indispensable tool in answering those kinds of questions. The reason is that the JTBD framework (used and applied correctly) helps entrepreneurs, designers, and engineers clearly understand what “job” customers are trying to accomplish.

Framework 64

Framework Research Software User Testing Customer Feedback 64

The Secret PM Handbook

OCTOBER 9, 2018

So, how do we turn being co-opted by sales into big wins for the company’s products over time? To start with, let’s go into the situation with a framework for future success. The post 3 Proven Ways To Help Your Sales Team Beat Quota appeared first on The Secret Product Manager Handbook.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Consumer expectations of real-time interactions online are exposing some real human limitations.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Gainsight

NOVEMBER 16, 2021

The product-led flywheel is a framework you can use to encourage product-led growth. Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. Active customers. Loyal customers. It speeds up over time. Understand the customer experience.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Product Innovation Educators

APRIL 10, 2023

The steps in ranking and valuing Jobs-to-be-Done—for product managers We have talked a few times about Jobs-to-be-Done in past episodes. It is a customer discovery tool for uncovering the unmet needs of customers—the tasks they want to complete or objectives they want to achieve. Often we interview users and influencers.

User Testing 91

User Testing Healthcare Product Research Artificial Inteligence 91

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. It’s challenging to find the signal – market problems – in the noise – our conversations with customers and prospects. Find Out Next Time. How do you do it?

Customer Experience 170

Customer Experience Data Visualization Framework Article 170

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. This allows time to integrate, iron out any bugs, and not delay the dependent team. Frameworks. How do we get there from here?

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

NextBigWhat

OCTOBER 24, 2021

But he realizes that retail experience is usually terrible. So he decides to interview people and ask a simple question: “Where do you have your best customer service experiences?” It was about finding solutions for a customer and finding their pain points.” His solution? Build his own store.

User Friction 52

User Friction Customer Experience Leadership Framework 52

The Product Coalition

AUGUST 26, 2019

There were many product lines and different versions of the same products made to meet different customer needs. Modularization can manage the complexity and customization in product development. For service products : people expertise, customer experience, and process. cutting it by 70%. Examples of modules: ??

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

The Secret PM Handbook

SEPTEMBER 16, 2016

Yet in my experience many product managers don’t know that a value proposition has a specific structure. This is the classic framework from Geoffrey Moore’s Crossing the Chasm. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. How do you ensure that you are improving it over time?

Books 52

Books Research Software Product Research Reporting Tools 52

Product Bookshelf

AUGUST 22, 2016

Customer analytics. User and customer empathy. IDEA : How do you create a product that constantly engages the customer? The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. By doing so, your product becomes part of your customers’ habits and daily routine. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. The key to running experiments is mastering the capability to efficiently develop prototypes.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. The key to running experiments is mastering the capability to efficiently develop prototypes.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. The key to running experiments is mastering the capability to efficiently develop prototypes.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. The sprint is Google Ventures’ unique five-day process for answering crucial questions through prototyping and testing ideas with customers. The target consists of the target customer and the target moment.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Your plan is your framework for every decision to ensure that you are walking along the right path.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Imaginary Cloud - Design

JULY 2, 2020

They were landmarks, in their time. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. User friendly: How the hidden rules of design are changing the way we live, work and play. ?

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

JULY 13, 2018

You can spend months working on a great idea, pour tons of time and energy into crafting the perfect marketing, but without customers your business will cease to exist. All future growth hinges on one thing – customer acquisition. Get your free copy of The Growth Handbook, brought to you by Intercom.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

The Secret PM Handbook

AUGUST 22, 2016

I deal with: Customers – finding their problems and listening to their product feedback. Roadmapping – how my solution will be shaped over time. If a tool really cared about product managers, it would understand: We have customers. How does the tool support your customer interactions? Tools For What We Do.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Product Innovation Educators

JULY 6, 2020

It tied together many of my experiences and I helped me put them into a framework. It shared the need to get out of the office and learn from actual customers – something I had found vital but that I did not always practice on projects. It tied together many of my experiences and I helped me put them into a framework.

Startups 88

Startups User Testing Customer Experience Development 88

BrainMates

APRIL 2, 2019

I have always been a perpetual beginner on the ski slopes, struggling to stay off my butt most of the time. This means being able to quantify the value we bring to both customers and our organisation. Some examples of leading indicators: Number of customer inquiries. Trial users. Quitting is not in my nature.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Intercom, Inc.

FEBRUARY 8, 2019

Short on time? That’s part of what I love doing at Intercom now, which is all about helping our customers grow, driving business growth,” she says. The first time Karen saw and used Intercom was a “lightning bolt moment,” she says. “I Listen to the podcast in full here. Check out the key takeaways below.

Data Visualization 153

Data Visualization Reference Customer Experience Framework 153

Hutwork

MARCH 19, 2018

To learn about what’s new and relevant takes time and a little effort on your part. You will gain a whole new level of effectiveness and satisfaction, regardless of your experience to date. The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. Click To Tweet. By Terri L.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Alchemer Mobile

OCTOBER 22, 2020

Solving problems quickly, efficiently, and with customer needs as the north star separated the great brands from the good ones in a year that has completely changed the way we digitally engage with brands we love. How to Create Products and Services Customers Want. creating compelling products and services customers want to buy.

Books 236

Books Research Software Feedback Software Product Management 236

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. Short on time? To form a successful community, a company must be willing to collaborate, trust and empower its users and customers.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. In the time since you wrote that, how have you seen that observation materialize in new channels that have emerged? This is so cool. I want to use this.”

User Testing 160

User Testing Research Software Onboarding KPIs Customer Experience 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. In the time since you wrote that, how have you seen that observation materialize in new channels that have emerged? This is so cool. I want to use this.”

User Testing 126

User Testing Research Software Onboarding KPIs Customer Experience 126