The Product Coalition

SEPTEMBER 21, 2020

Part 2 of series on experimentation When should product managers experiment? 10 guidelines to design high impact experiments. And when are experiments invalid? Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work.

Customer Experience 167

Customer Experience Data Visualization User Testing Product Research 167

The Product Coalition

JANUARY 15, 2021

In this post, we’re gonna cover basic UI/UX strategies that help you create a solid cross-platform design. Multiplatform design The most expensive (and time-consuming) approach is to follow platform-specific conventions. To let users load the app and find all meaningful features right from the get-go. separately around each OS.

Feedback Software 165

Feedback Software UX User Testing Customer Experience 165

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userzoom

AUGUST 8, 2019

Despite that, some professionals new to UX research expect many insights to validate the design hypothesis based on just a few pages. If you are only ‘validating’ your prototype, maybe it is time to manage your expectations about the feedback you are likely to receive ??. Do users see themselves using the prototype?

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User Testing Product Research Testing Customer Feedback 128

Intercom, Inc.

JUNE 11, 2019

If you have an application or SaaS product, the welcome page that users see after signing up is much more than a cheerful “hello” to your users. The welcome page comes at a really critical time for your app. Find out how to help your users reach their "Aha" moment. Or, at least, it should be.

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User Testing Customer Experience Data Visualization Download 203

UX Planet

AUGUST 8, 2024

A tooltip is descriptive textual information that appears when the users hover or tap a UI element on the screen. The tooltip describes a brief explanation of the targeted UI element, making it easier for users to interact with the interface. Tooltips provide immediate assistance without disrupting the user’s workflow.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 81

Research Software User Testing Analytic Tools Feedback Software 81

Sachin Rekhi

JANUARY 26, 2020

Great key results are specific, time-bound, measurable, and verifiable. Key result examples: Increase weekly active users by 20% Achieve 20M activated users Launch the new feature by 7/31 Conduct 50 customer interviews. How do you expect this feature will impact users? Consistent Scoring Guideline.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

UX Planet

MAY 1, 2025

This guide explains product localization and key considerations to design experiences that truly resonate with localusers. Introduction Are you joining a product company that serves users across different countries? Purpose Localization is often necessary when a product needs to serve users from multiple markets. link] Font.

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UX Planet

FEBRUARY 12, 2025

UI design is significantly influenced by the Gestalt principles of grouping , a fundamental set of laws and guidelines many designers rely on to create effective interfaces. Users will see that all items with this color are related and work in the sameway. Buttons are usually rectangular, making them easy for users to see.

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Differentiation Reference Article Customer Experience 96

Imaginary Cloud - Design

MAY 21, 2020

So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? Allowing parents to answer about such capabilities gives the user (the kid) a customised experience designed for that specific age, behaviour and interests. See the world through a kid’s eyes.

Research Software 122

Research Software Customer Experience User Testing User Experience 122

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. This can make it harder for people to free up the necessary time and attend them.

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Weak Development Team Product Management Product Manager User Testing 313

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Product Talk

SEPTEMBER 4, 2024

Their customers are among the biggest websites online, including retailers like Macy’s and Levi’s, marketplaces like Farfetch and Etsy, and publishers like the New York Times. But there wasn’t a well-defined product philosophy at Botify at this time. Eventually they added a product owner, designers, and tech managers.

Product Research 258

Product Research Onboarding KPIs CTO Coach Research Software 258

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. The time to apply. Short attention span.

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User Testing Analytic Tools Data Visualization Research Software 148

UX Planet

JANUARY 18, 2025

Our goal is to create a more user-friendly and efficient application. For example, in a previous project, UX and UI designers operated in silos, leading to delays and miscommunications. To address this, weve shifted towards a more collaborative approach where all designers are involved in both UX and UI aspects of the project.

Customer Feedback 105

Customer Feedback Systems Review Workshop UX 105

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Mind the Product

JANUARY 3, 2020

The accessibility of digital content is often an afterthought, but every user deserves to have convenient access to services. iTaxi is a platform that connects users and licensed cab drivers (like FreeNow, Lyft, Uber, or Bolt) in major cities in Poland. We studied the Web Content Accessibility Guidelines, WCAG 2.1.

Data Visualization 203

Data Visualization User Testing Customer Experience Product Research 203

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

UX Studio: Product Management

OCTOBER 16, 2020

As a UX researcher, I’ve had many opportunities to collaborate with people from different roles. While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. But what is good customer service? Customer service as a resource for UX.

User Testing 98

User Testing Customer Feedback UX Customer Experience 98

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. These personas will help you keep your users front and center throughout the design process.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

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User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

JULY 30, 2024

User interface design is not just about drawing buttons and icons—it’s about designing the way users can interact with your product. UI design focuses on visual aspects, while UX design covers the overall product experience , both working together to create cohesive digital experiences. Menu-Driven Interface.

User Testing 105

User Testing Feedback Software Analytic Tools Research Software 105

Mind the Product

OCTOBER 20, 2017

When it comes to designing or improving the UX of a website, how often do you consider your terms and conditions page? I know what you’re thinking, “why spend time improving a page that 99% of people don’t read when I should be working on my home page, pricing page, or check-out page?”. It shows that the company cares about its users.

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UX Customer Experience Advertising Definition 148

UX Planet

MARCH 17, 2024

In the digital age, UX designers wield an invisible yet immense power. The vast amount of data collected about us, often without explicit consent, has eroded user trust in transparency efforts. This lack of trust is fueling a movement for change, demanding a more transparent user experience.

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UX Data Visualization Customer Experience Banking 97

Userpilot

MARCH 10, 2021

Part of the concept behind product-led growth is to understand where users are finding value in your product and to drive user engagement upwards. Measuring User Engagement Experiences Table of Contents. What Is User Engagement? Build positive UX based on interaction design that creates less friction.

Customer Experience 98

Customer Experience User Testing Customer Feedback Onboarding KPIs 98

UX Planet

JANUARY 22, 2024

Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Understanding user behavior on the web is crucial.

Customer Experience 98

Customer Experience User Testing Research Software Customer Feedback 98

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. Benefits of high adoption rate : The more teams that adopt the system, the more consistency there will be across your products, leading to a unified user experience and lower design and dev effort.

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Analytic Tools Feedback Software Systems Review Data Visualization 109

The Product Coalition

MARCH 17, 2021

If the interface design team spent some time thinking about this, they’d realize that users don’t unsubscribe from services they love. So, saying “We value our customers’ opinions” while camouflaging the unsubscribe button and highlighting the stay subscribed button is deceptive at best and hypocritical at worst.

UX 106

UX Research Software Customer Experience Data Visualization 106

UX Planet

MARCH 3, 2025

In this guide, well explore various website types, their goals, key design considerations, and real-world examples to help you craft memorable experiences. SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? It might sound like a new match in the UX design world. We, at UX studio , collected three methods that provide more insights than general AB testing. In this article, we give you an insight into: What is UX copywriting? What three methods test UX copy better? We know that.

User Testing 110

User Testing Product Research Testing UX 110

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility Guidelines. This includes UX design.

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Reporting Tools Research Software Product Management Product Manager 172

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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Data Visualization Product Research User Testing Reporting Tools 218

Userzoom

APRIL 9, 2018

Under the broad umbrella of human-centred design, user experience design (UXD) and instruction design (ID) are two titans with surprisingly little awareness of each other. UX and ID have a lot in common though. There’s even a term for the combination of UX and ID: Learning Experience Design. LX Design !

Research Software 107

Research Software UX User Testing Product Research 107

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

UX Planet

DECEMBER 15, 2023

It’s that time of year when we’re looking forward to the holidays and in a mad rush to tick off every item on our year-end to-do list. Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. Here we go, again. The endless number crunching.

UX 98

UX User Testing Development Team Review Customer Experience 98