UX Planet

MARCH 29, 2025

There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. Heres the thingyoudo.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

MARCH 23, 2025

This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. App engagement refers to how users interact with your mobile app, beyond just downloading it. MAU: Unique users active in a month.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Userpilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. To optimize UX, teams must bridge these data silos.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Usersnap

NOVEMBER 6, 2020

More than 90% of the downloaded apps are deleted after one use. Similarly, 88% of users don’t return to a website after bad user experience. So what’s a developer to do? Developers need to tap into the world of UX design to offer seamless experiences that keep the user loyal to their brand.

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Intercom, Inc.

JUNE 23, 2020

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. Customer support is undergoing massive, irreversible change. Once every decade or two, developments in technology trigger monumental changes in an industry.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. The next step is to go deeper into the key strategies that impact engagement, retention, and user satisfaction.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

APRIL 19, 2021

So far, this Product Owner interview guide has been downloaded more than 8,000 times. ?? The following interview questions are neither suited nor intended to turn an inexperienced interviewer into an agile software development expert. Shall I notify you about articles like this one? Remember, “Agile” is a mindset, not a methodology.

Product Research 130

Product Research Customer Experience User Testing Agile 130

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Pragmatic Marketing

NOVEMBER 9, 2009

While software development teams have been moving toward agile methods for years, many product managers are only now becoming aware of it. An agile approach applies collaborative and continuous improvement concepts to software development. It seems that agile teams do everything in a new way. What is a product owner?

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. It’s since become a popular way of measuring customer satisfaction. Key takeaways.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Reuben Yonatan, Founder and CEO of GetVoIP.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Centercode

NOVEMBER 13, 2020

This empowers your engineering team with everything they need to address issues quickly and efficiently. And the Centercode Platform is purpose-built for tester communication en masse, making it easy for even small teams to support thousands of testers at once. Industry Challenges.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Userpilot

MARCH 21, 2024

Here are the 5 essential steps to creating a customer profile: Perform user research to understand your target audience. Analyze data to find similarities and patterns among your users. The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Focus Only on Team Level Agile Transformation initiatives sometimes focus exclusively on individual teams, neglecting the broader organizational context.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Userpilot

JULY 14, 2021

Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As a really small SaaS, there are two things you should care about most in a user onboarding tool: price. As your team of 4 is trying to make it (and not break it!),

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Reveal

AUGUST 24, 2022

To evaluate risk and prevent frauds, banks are using BI with advanced data algorithms, you can identify potential risks related to lending money to customers with poor credit scores and help you decide whether to approve or decline their loan application. Insurance: Simultaneously increase customer satisfaction and profits.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

APRIL 29, 2022

Set the following key responsibilities for the customer onboarding team: help customers complete a successful implementation of your product and. drive product adoption, as well as create and maintain the customer onboarding process. Hence, to get them to the activation point and convert them into paying users.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

OCTOBER 18, 2021

Saas, also known as cloud-based software, is hosted on the cloud so there is no need to download anything. You can do that by calculating different metrics matched to the particular user journey stages. You can do that by calculating different metrics matched to the particular user journey stages. Follow up on users’ feedback.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. The tool is still under development, so there are a number of known issues that can cause problems for users. Heap pricing.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

UX Studio: Product Management

MARCH 12, 2019

Interestingly, business leaders in companies with the best financial returns answered in a way that showed an implicit understanding of the four themes that the researchers uncovered when asked to name their single greatest design weakness. Make user-centric design everyone’s responsibility. Analytical leadership. Continuous iteration.

Data Visualization 91

Data Visualization Reporting Tools User Testing Customer Experience 91

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Just as bad process can slow things down, good process can speed things up #prodmgmt.

Events 60

Events Product Manager Product Management Weak Development Team 60

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Just as bad process can slow things down, good process can speed things up #prodmgmt.

Events 60

Events Product Manager Product Management Weak Development Team 60

Centercode

JUNE 18, 2019

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. It looks like this: Company receives product feedback from a customer (or customer tester). Bringing Customers Into Product Development.

Product Research 56

Product Research Feedback Loop User Testing Customer Feedback 56

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). Combine NPS data with other metrics (user behavior in-app, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. Wondering why you even need a customer feedback tool?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. 4) Ability to analyze the results – both quantitative and qualitative.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MAY 22, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback. UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. You’re on a budget.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Reveal

AUGUST 31, 2022

To evaluate risk and prevent frauds, banks are using BI with advanced data algorithms, you can identify potential risks related to lending money to customers with poor credit scores and help you decide whether to approve or decline their loan application. Insurance: Simultaneously increase customer satisfaction and profits.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Userpilot

OCTOBER 31, 2022

You might also want to set up a comprehensive in-app resource center to help users solve their own problems – and reduce the burden on your support team. Userpilot was designed specifically with SaaS product teams, who want to enhance their user onboarding, in mind. The best thing about Userpilot’s engagement layer?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 98

Userpilot

MARCH 18, 2021

But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’. Their job is to sell prospects on the vision of your company.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

SEPTEMBER 23, 2021

Moment” : when an accountant is shown a demo of the app by the project manager and thinks “nice, this will ensure the team stays on budget.” Their employer has to pay for a large team of them. And customers get sick of asking basic questions. This translates into a smaller support team, and money saved.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. The tool is still under development, so there are a number of known issues that can cause problems for users. Heap pricing.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

MAY 26, 2024

TL;DR Let’s explore how Appcues and Whatfix compare when it comes to collecting customer feedback. Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. You’re on a budget.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JUNE 27, 2023

TL;DR LouAssist is a user-friendly product adoption and onboarding platform. It allows product teams to create captivating in-product experiences such as product tours, onboarding checklists, and feature announcements without coding. Userpilot is a powerful product adoption and user onboarding platform. Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52