Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. There are three main topics taken from the report that we’re going to get into today.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

The Product Coalition

OCTOBER 2, 2024

Perhaps that’s why some research experts say, “Data is the new currency.” That’s why product leaders like Stefan Röse of the insights automation startup Quantilope focus on providing researchers with high-quality data as quickly as possible. Getting the right data, not just fast data.” While flying from the U.K.

User Testing 148

User Testing Data Visualization Customer Feedback Research Software 148

Userpilot

JULY 21, 2024

Let’s explore our product metrics benchmark and learn: The definition of month-1 retention rate and why it matters. Companies analyzed in our report. Month-1 retention rate is important because it indicates effective onboarding and product value—predicting long-term retention and increasing CLV.

Data Visualization 105

Data Visualization Reporting Tools Onboarding KPIs Customer Experience 105

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Basic analytics are a must.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Product Talk

APRIL 17, 2024

She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery. Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? Stephanie: Absolutely. Teresa: Okay.

Product Research 311

Product Research User Testing Data Visualization Research Software 311

Roman Pichler

JANUARY 8, 2019

This requires some user research and product discovery work, for example, observing users and conducting problem interviews, as well as analysing any analytics data you may have available. A great way to leverage the data you’ve collected and discover improvement opportunities is to create a consumption map.

Product Research 224

Product Research Customer Experience User Testing Analytic Tools 224

Userpilot

JANUARY 16, 2023

Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Mixpanel for product and funnel analytics.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. At the same time, insights from the development work are used to inform strategic decisions and help adapt the strategy. [3] Let’s take a look at them.

Customer Experience 305

Customer Experience Product Research Technical Review Data Visualization 305

Intercom, Inc.

JULY 29, 2020

Companies work to unlock the story of their brand , to tell the story of their target customers, use data to tell stories about their industry or provide further insights. Differentiating storytelling and personality in content is key for a few reasons. The notion of storytelling has pervaded the marketing world as of late.

Data Visualization 271

Data Visualization User Testing Branding Customer Feedback 271

Product Innovation Educators

FEBRUARY 20, 2023

Adding that attribute adds predictive power to your model. Map out a problem space definition. We make sure our MVP addresses those differentiating needs. This simple one-page roadmap visualization, anchored in your value prop, helps everybody understand what’s in scope and out of scope.

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Amplitude

NOVEMBER 20, 2020

Worried that they’ll end up with unusable and untrustworthy data. Learning how to “see” data. Unlocking the long tail of insights & t-shaped instrumentation. We’ll start with something super simple and not linger too long on the theory and definitions. . Product analytics are not that different.

Data Visualization 119

Data Visualization Analytic Tools KPI User Testing 119

Lenny Rachitsky

FEBRUARY 25, 2025

It has helped in gaining alignment on complex topics with senior leaders at Meta (Sheryl Sandberg, Chris Cox, and Andrew Bosworth), paving the way for key launches like Facebook digital well-being tools , privacy protections for youth , and Quest referrals. What exactly is product strategy? Let’s go through the steps and action items.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. It’s easier to build trust when you open the black box – show the quality, the source and diversity of the data, and the rationale of the model. They all report up together. Fergal: Cool.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Alchemer Mobile

JULY 16, 2019

Scenario 2 : McDonald’s introduces digital self-order kiosks and table service to cut queue times for customers. We believe they’re definitely worth their salt and quite frankly, worth the hype too. It leads to an improvement in comparable sales by 100 basis points and a 4.1 percent same-store sales growth by early 2018.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? In this post, we’ll discuss exactly that – which customer engagement tool is best depending on the different criteria that companies looking for customer engagement software typically have. But don’t worry – we’re coming to help!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Mind the Product

SEPTEMBER 16, 2019

In 2013, I joined Google Helpouts , an online service that connected consumers with experts through chat and video. Predictably in retrospect, Google Helpouts was met with crickets, and Google pulled the plug on it in April 2015. It’s crucial to differentiate what really matters to users from what ultimately is trivial.

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

Userpilot

APRIL 30, 2024

Userpilot is a product growth platform with feedback, analytics , and engagement features. Provides a competitive advantage In saturated markets, consistently delivering a valuable product or service to your customers gives you an edge over competitors. Create a resource center for self-service support.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

SEPTEMBER 10, 2022

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. Mixed differentiation uses both objective and subjective criteria.

Differentiation 98

Differentiation Feedback Software Research Software User Testing 98

The Product Coalition

MARCH 7, 2023

If all you do is listen to your users without a plan or a decision making framework, you might walk away with no insights or the wrong insights. When I decide ahead of time what the goal of my research is, I clarify the most important insight I need to gather, as I’m usually trying to learn many things in any given interview.

User Testing 157

User Testing Customer Feedback Customer Experience Data Visualization 157

The Product Coalition

SEPTEMBER 9, 2022

Everything should always go back to the data and metrics! You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? While the formula for customer retention is simple, the definition of the customer should focus on active users.

Analytic Tools 147

Analytic Tools Feedback Software User Testing Data Visualization 147

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Paul: Yeah, it definitely did.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Product Management University

DECEMBER 7, 2020

If you’re wondering what the problem is with this approach, it’s the problem definition itself. “Organizations are unable to create critical performance reports because data exists in disparate systems.” In most cases the problem is described in the context of how the solution will address it.

Reporting Tools 147

Reporting Tools Product Marketing Data Visualization Marketing 147

Userpilot

AUGUST 1, 2024

The answers to these questions will help you identify your product’s differentiators and define its positioning. This involves creating plans for data-driven adjustments to your product marketing strategy. Calendly does this by making its tool into one huge promotional material. Industry reports.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Sachin Rekhi

FEBRUARY 9, 2020

But the one conversation that people often tell me they find uniquely insightful is our discussion on finding product culture fit. As an industry, we frequently talk about the reality that there is no single definition for the responsibilities of a product manager and that product management roles differ meaningfully across companies.

User Testing 218

User Testing Weak Development Team Product Research Artificial Inteligence 218

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Beforehand, make sure your team is aligned on: Their definition of product experience. Successful product-led growth requires analytics to back it up.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Mind the Product

AUGUST 1, 2019

Yet, industry data shows quite the opposite – a whopping 80% of product features are rarely or never used. Particularly when selling to the enterprise, where sales teams and looming analyst reports can drive product decisions, companies frequently adopt a “more is more” mentality when it comes to features.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

The Product Coalition

FEBRUARY 5, 2019

That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received. Apps aren’t predictable once you release them into the real world. Time is not on your side.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

Userpilot

NOVEMBER 23, 2023

There’s no data indicating that AI might steal your job. You can either use AI models trained on generic data, like OpenAI, or custom models trained on your own data. Training your own model requires access to data and technical resources but could be a true differentiator in the market.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

People-First Product Leadership

OCTOBER 22, 2024

Insights from Productized offer a glimpse into what will distinguish leaders and organizations in the future. Moving beyond the outdated 'mini-CEO' product mindset and embracing the sharing of knowledge and insight. This can lead to multiple life changes as we seek new definitions of success, career shifts, and creative pursuits.

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

Userpilot

AUGUST 7, 2024

TL;DR Product mix refers to the total collection of products and services offered by a company. Providing depth helps address diverse customer needs to boost sales, revenue , and loyalty while differentiating your company from the competition. Validate product depth versions with analytics. Product mix within SaaS companies.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. Get a Userpilot demo now to create your own NPS dashboard. Increase Customer Retention : Utilize the actionable insights gained from high NPS ratings to bolster customer retention strategies.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. Collecting data is easy, yet interpreting that same data is difficult. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Crafty CTO

JUNE 9, 2024

One example: the script currently runs in CLI mode with arguments, but it’s not implemented in the latest-best-Python way, and I’d definitely want to correct that. The Need The client in question is a non-profit doing great work in sustainable agriculture, helping farms take informed action based on soil data.

Data Visualization 52

Data Visualization Dashboard Framework Reporting Tools 52

Modus Create

NOVEMBER 15, 2024

AI use cases are enabled by “intelligent applications” – software applications that incorporate generative, classification, and predictive AI models under the hood to power one or more of their features. Do you have the right data infrastructure and governance in place? Data quality is fundamental to any AI project.

Research Software 40

Research Software Reporting Tools Data Visualization Technical Review 40

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support. Whatfix is easier to implement, maintain, and integrate with other tools. WalkMe dashboard – Source: WalkMe.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98