Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. But this raises three broad questions: Shouldn’t we spend more time choosing our specific KPIs (or OKRs) than deciding whether to adopt metrics in general ? Why KPIs from consumer companies don’t fit well with B2B/enterprise.

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B2B Enterprise Onboarding KPIs User Testing 118

The Product Guy

OCTOBER 4, 2019

And I love graphs, metrics, and the data that powers them because they communicate results and inspire ideas. And at the heart of the OKR system lies metrics and data. So I took these and worked with our data science and customer success teams to understand the product metrics (KPI’s) that influence these results the most.

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Reporting Tools Research Software Feedback Software Analytic Tools 239

Intercom, Inc.

NOVEMBER 14, 2018

But today, the underlying backbone of all of it is the right data. While science has always been part of sales, it’s hard to ignore the increasing importance of taking a data-driven approach to growing your business. As a sales rep, you need to be comfortable understanding the data behind your pipeline. New business KPIs.

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Data Visualization Outbound Inbound KPI 188

Birst BI

DECEMBER 18, 2018

According to Gartner, more than 3,000 CIOs ranked Business Intelligence (BI) and Analytics as the top differentiating technology for their organizations. If BI and Analytics is such a game-changer, then why is the average adoption rate in organizations only 32%? On Jan 29, Birst will introduce Smart Analytics powered by Coleman AI.

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence KPI 89

Birst BI

JANUARY 29, 2019

How do you deliver more insights out to more people? Operationalizing BI and analytics – that is, putting the power of data in the hands of everyone across the enterprise, not just analysts and data scientists – has always been the mantra for Birst co-founder Brad Peters. Do you see the bottleneck?

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Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 78

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics?

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

MAY 22, 2024

In this blog, we’ll handpick a few A/B testing tools worth your attention. It provides product, marketing, and sales teams with data-driven insights and facilitates decision-making. A/B testing tools let you compare different versions of something and monitor test results to identify the most effective variation.

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Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Userzoom

DECEMBER 11, 2019

Therefore, I have asked six of UserZoom’s brightest minds (who also happened to be willing to stake their hard-earned reputations on these predictions) about how they think the CX and UX landscapes will shape up in 2020. UX Researcher, Professional Services. Becky Wright, Senior Product UX Researcher. Lee Duddell, Senior UX Director.

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Data Visualization User Testing Research Software UX 92

Reveal

SEPTEMBER 12, 2023

Reveal Embedded Analytics Welcome to Reveal 1.6.0! This release brings a host of enhancements, bug fixes, and exciting new features that will refine the way you interact with your data. This seamless and intuitive experience allows you to filter your entire dashboard on the fly, revolutionizing the way you interact with your data.

Data Visualization 110

Data Visualization Analytic Tools Reporting Tools Feedback Software 110

The Product Coalition

OCTOBER 12, 2020

Our product was a script that you put on your website so it unblocks your analytics when they are blocked by any kind of content blockers. The big issue was that in the context of very low budget, the extra data was just a nice-to-have for marketing teams. It wasn’t helping them much. The explanation was simple: we were a vitamin.

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Startups Data Visualization KPI Analytic Tools 179

Userpilot

APRIL 24, 2025

Recommended product manager job openings in data-driven companies 1. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Who would be the best fit for this job? Who would be a bad fit for this job?

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Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market.

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KPI Data Visualization Workshop Analytic Tools 113

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. Manage with data: While we used to beg for information, now we find ourselves drowning in it.

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Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

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Data Visualization User Testing Information Product Research 75

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. You can’t create an engaged, loyal customer without the right tool for the job. Data is power. What are you waiting for?

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Analytic Tools Feedback Software Research Software Data Visualization 98

ProductPlan

FEBRUARY 15, 2022

Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Where does the product operations domain intersect with data? A strong product operations worker must know the product well, which demands deep curiosity and insight. Getting familiar with data is key to success.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. Vidyard initially built and marketed themselves as an enterprise-focused company. Vidyard did the opposite. Flipping the freemium model on its head.

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Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

JULY 26, 2022

With a tool like Userpilot , you can create all of these without a single line of code. 10 Customer retention KPIs and metrics to measure retention. Here are 10 of the most important KPIs and metrics that help you measure customer retention rate. Retention KPI #1 Customer retention rate. Retention KPI #4 DAU to MAU rate.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Birst BI

MAY 14, 2019

Cloud, digital transformation, mergers and acquisitions, big data analytics, data monetization, and more are all critical business initiatives creating an even greater divide between centralized IT and decentralized analytic teams in the business. Register for the Birst 7 online product launch event, scheduled for June 5.

Data Visualization 9

Data Visualization Analytic Tools Reporting Tools Government 9

eG Innovations

JULY 30, 2021

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics. Proactively learn about issues that may affect service delivery down the line. 6 Metric aggregation and service quality indicators.

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Reporting Tools Analytic Tools Data Visualization Enterprise 59

The Product Coalition

MARCH 15, 2020

Note: Many people go from some desired growth metric (which is not a strategy) to define outputs (features) and then build a roadmap (vanity tactics as they are void of discovery efforts/evidence/data) and head straight for delivery to build those solutions using expensive resources/occupying the attention of precious talent.

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Data Visualization Analytic Tools Product Research Customer Experience 84

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Below is a recap of how my 2017 predictions (from Jan of this year) turned out. I had predicted that we would see some increase in qualitative, fast, iterative usability studies in 2017. I had predicted a growing need for Competitive UX Benchmarks.

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Data Visualization User Testing Research Software Customer Experience 50

Amplitude

JUNE 23, 2020

New in Analytics. Available on the Enterprise, Growth, and Scholarship plans. Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Pathfinder now counts total conversions for a given sequence you select on the chart, and visualizes it at the top of the page. New in Pathfinder.

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Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userzoom

NOVEMBER 18, 2019

Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations. The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends.

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User Testing Product Research UX Data Visualization 91

Amplitude

JANUARY 23, 2018

ranging from startups with only a handful of engineers to large enterprises with thousands of PMs. PMs will then ask for more dashboards, but whenever they need to explain why a metric changed they say they’ll “get back to that next meeting” (and they never do). Good product teams execute against their vision in 10% increments.

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Amplitude

NOVEMBER 2, 2018

Keep your team engaged with the data, with our new Slack integrations! If an insight is discovered, but nobody else on your team knows about it, was it really discovered? When new content (chart, dashboard, or notebook) gets shared in that Team Space, it’ll also send a slack notification to the team. Available for all customers.

Data Visualization 53

Data Visualization Customer Feedback KPI Customer Experience 53

Gainsight

AUGUST 19, 2020

Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams. We have enterprise customers like 3M and Costco too. Nick: Can you elaborate on the KPI concept for the participant side? . The next question is, how do we bring it all together through data?

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value.

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Reporting Tools Research Software KPI User Testing 52

ProductPlan

NOVEMBER 10, 2020

In between “scrappy startup” and “enterprise behemoth” lies the mid-size company. They don’t have nearly the same resources as their larger, enterprise-class competitors who can outspend you. Even if your product is functionally superior, larger companies can fund more loss-leading land grabs and concierge-level customer service.

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Data Visualization Roadmap Software Review Technical Review 64

Roadmunk

JULY 20, 2017

Real value pops up when you calculate LTV of your enterprise customers vs. business subscribers vs. professional users or long-time customers vs. newer customers (or any other categorization you see fit). Looking at the Technology Adoption Lifecycle Model, your LTV is a major KPI once in the Early Adopters phase—just before the chasm.

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Customer Experience Product Manager Product Management Technical Review 74

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. When I got into design, it was very much for the visual aspect of it. Dan is an active member on LinkedIn with over 30k followers.

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User Testing Feedback Software Research Software Data Visualization 67

Gainsight

DECEMBER 23, 2019

She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. Are you selling more to enterprises?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userpilot

JUNE 1, 2025

Enter mobile app analytics software that unlocks insights and empowers smarter decisions. What is mobile analytics software, and why do you need it? Mobile analytics software is a suite of tools designed to help you track, measure, and understand how your mobile app performs and how users interact with it.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Reporting Tools 71

The Product Bistro

JANUARY 3, 2017

From the simple: an app on your smartphone to approve purchase requisitions, to the complex: integration of the CRM, the Marketing systems, and the ERP system to provide deep insight into the function and flow of business, and much more were realized every day. Was it deep data analytics to help drive operational efficiencies?

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Reporting Tools Analytic Tools Research Software Customer Experience 247