The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation touches every corner of an organization—from the way they interact with customers to the way they design products and services.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Intercom, Inc.

MARCH 25, 2021

From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy. What is HIPAA? Ongoing commitment.

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

Johanna Rothman

AUGUST 12, 2021

Some managers wanted to prevent Bad Things from happening in the organization, so they added policies or procedures. Now, these same managers want business agility. However, the policies and procedures increase friction and make it harder to get the Right Things done. Yet, the policies and procedures remain.

Leadership 130

Leadership Technical Review Agile Travel 130

Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Jira Service Management is a vital piece of the solution for a couple reasons,” Paul says. By Edwin Wong.

Data Visualization 87

Data Visualization Technical Review Systems Review Management 87

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. Tip 4: Empower customers to resolve their own holiday issues with self-service.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Department of Product

OCTOBER 26, 2023

Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that. Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

The Product Coalition

DECEMBER 5, 2019

Why does management need to observe data-science-related KPIs? Observability for data-science (DS) is a new and emerging field, which is sometimes mentioned in tandem with MLOps or AIOps. New offerings are being developed by young startups to address the lack of monitoring and alerts for everything data-science.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

The Product Coalition

MAY 18, 2022

processes, tools, products, and services. Continuous improvement in the software outsourcing services faces challenges to the teams and team leaders and entails risks. Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities.

Reporting Tools 128

Reporting Tools Software Developers Software Development Feedback Software 128

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 116

Research Software Feedback Software Reporting Tools Data Visualization 116

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Manager Coach Blog

MAY 7, 2024

Navigating the world of product management can be overwhelming, especially when trying to understand the different roles and responsibilities. Two positions that often cause confusion are Staff Product Manager and Senior Product Manager. What is a Staff Product Manager? What is a Senior Product Manager?

Product Management 52

Product Management Product Manager Data Visualization B2C 52

The Product Coalition

MARCH 8, 2023

The significance of healthcare data quality in the business realm is immense, as it directly impacts patient care quality, financial results, regulatory adherence, and the healthcare organization’s reputation. Furthermore, a good reputation for data quality boosts patient trust and attracts new business.

Healthcare 78

Healthcare Data Visualization Research Software Technical Review 78

The Product Coalition

OCTOBER 19, 2020

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. For the purposes of our example, I chose only two drivers (Technology and Isolationism), so we’ll have just one 2 x 2 matrix.

Technical Review 160

Technical Review Analytic Tools Research Software Automotive 160

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. Unfortunately, within the eCommerce field, high-priced data breaches occur frequently due to the influx of pandemic-related web traffic.

Reporting Tools 90

Reporting Tools Technical Review User Testing Data Visualization 90

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. What is Citrix Analytics? Citrix Analytics is a Cloud-based service that works across Citrix portfolio products and third-party products.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools User Testing 59

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. How can we make users feel safe regarding products and services?

UX 96

UX Reporting Tools Research Software Data Visualization 96

Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

Data Visualization 86

Data Visualization Technical Review Reporting Tools Technical Advisors 86

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Mind the Product

FEBRUARY 19, 2019

What are the benefits of taking on such an initiative, and how does product management give you the best possible chance of success? Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. What is Digital Transformation?

White Paper 123

White Paper Analytic Tools Technical Review Data Visualization 123

Product Management Unpacked

JULY 19, 2018

In all of these roles I was a product manager or led product management. Today, I’m very proud to be the executive director of Carnegie Mellon University’s new Master’s in Product Management (MSPM) program. I have been a part of product management and in a product manager role as it has matured in definition and visibility.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

PMLesson's Ace the PM Interview

APRIL 6, 2020

As a product marketing manager (PMM), you influence most areas of the organization including product, design, sales, support, and, of course, marketing. In this comprehensive guide, I’ll help to illuminate your path of breaking into product marketing management. What skills do I need as a product marketing manager?

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Mind the Product

APRIL 10, 2018

Often, the qualitative and quantitative data you have on hand about your product can provide only a fuzzy outline of what is happening and it can be challenging to know if you’re heading in the right direction. Why Product Review? Once the product is assigned to a designated category, it goes through the product review for that stage.

Systems Review 102

Systems Review Technical Review Feedback Software Development 102

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I started as a product manager and ended up as the VP of product. I was interested in analytical problem-solving. How to use technology to create something.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. Change is the only constant.

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

Gainsight

MAY 6, 2020

While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured health system—business leaders are doing everything they can to combat churn. Perhaps you have investigated Customer Success technology in the past but decided the timing was not right.

Technical Review 52

Technical Review Technology Customer Experience Data Visualization 52

Userpilot

MAY 13, 2021

Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Product intelligence helps product marketers use data to better understand consumers’ relationships with the products they love using. Another example is project management software and other SaaS products.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

PMLesson's Ace the PM Interview

MAY 16, 2022

It is currently one of the most in-demand tech positions. This ultimately means it is a perfect time to jump into the security engineer role if you're interested in information technology security. Security engineering (or cybersecurity engineering) is the discipline of engineering focused on developing secure technical systems.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Using data and playbooks to mitigate customer risks. Preparing and presenting executive reviews.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

JANUARY 23, 2024

Coda employs competitor-based positioning by comparing itself against tools like Google Docs and Notion. Want to streamline and automate product management tasks to focus on important positioning strategies? This is by clearly communicating the value of their product and reviewing its alternatives using its authority.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Mind the Product

MARCH 12, 2020

How does it help modern product management organizations to scale effectively? What Product Managers do. Our product squads at InVision usually consist of a product manager, designer, engineering manager and four to seven engineers. There is demand for product managers to perform more tasks. Supporting onboarding.

Product Research 189

Product Research User Testing Weak Development Team Customer Experience 189

PMLesson's Ace the PM Interview

MARCH 21, 2022

An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. Or they may decide to move into management later in their careers. Different software engineers work on different kinds of technical projects. Nevertheless, you'll still be an engineering manager.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Userpilot

DECEMBER 9, 2021

Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. As a product or service provider, your goal is to attract those customers who have a clear idea of what they need in a product, why they need it, and what can satisfy those needs.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98