Lenny Rachitsky

JANUARY 16, 2024

ARR = New ARR + Expansion ARR + Reactivation ARR – Churned ARR – Contraction ARR New ARR = Leads * qualified leads rate * meeting booked rate * win rate * ACV Leads = Direct + indirect Direct = Outbound + inbound Outbound Cold emails Cold calls Cold DMs Events Inbound Paid ads SEO Referrals (e.g.

User Testing 118

User Testing B2C Outbound Feedback Software 118

Product Talk

MAY 15, 2024

While Orion had started with a B2C focus, they got a lot of inbound interest in the B2B space. In order to gather more data, one of Ellen’s coworkers set up a quick survey question pop-up in the mobile app. At the time, Orion was already using Mixpanel (a product analytics tool) for collecting data and analytics.

Product Research 263

Product Research Feedback Software Analytic Tools User Testing 263

Amplitude

JULY 17, 2019

Podcasts are one of the best learning resources available, especially when it comes to breaking down technical subjects such as data science and analytics. Best Big Data Podcast To Help You Visualize Your Data: Data Stories. at NYU, run this podcast about everything related to data visualization.

Data Visualization 94

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 94

The Product Coalition

OCTOBER 6, 2023

Emotion AI, like any other AI technique, requires data to enhance performance and comprehend user emotions. The data differs from use case to use case. It can monitor the wearer’s cardiorespiratory data and, when necessary, release various scent combinations to treat psychological issues such as stress or anxiety.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Userpilot

JULY 5, 2022

How To Startup Your Own Software As a Service Company. Google Cloud Platform | Big Data & Machine Learning Fundamentals. Analyzing data to form buyer personas. HubSpot Academy’s Inbound Marketing Course. They will also learn about network and storage solutions, plus all the next-generation cloud technologies.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Intercom, Inc.

JANUARY 5, 2023

I tried to correct the error of my ways from an early consulting career by joining a startup company in the customer service IVR service bureau field. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product Coalition

JULY 8, 2019

Building the right product for the market is one of the first and most important stages of startup success, so it should be amply clear how critical Product Marketing is in creating Product-Market fit. This reflects the traditional bias of companies, but we believe the modern PMM needs to have the responsibility and capacity for both.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. Marc Andreessen famously defines product-market fit as : “The moment when a startup finally finds a widespread set of customers that resonate with its product.”. First the features, then the inbound marketing.

User Testing 91

User Testing Feedback Software Research Software Product Marketing 91

The Product Coalition

FEBRUARY 22, 2021

Considering how multifaceted and cross-functional Product roles are, it is incredibly easy for Product Managers to get lost in the flurry of inbound requests. Startup veteran and investor, Keith Rabois touched upon this in his lecture How to operate ¹ Actually, what I would recommend is doing what I call a calendar audit.

Product Management 123

Product Management Product Manager Technical Review Software Review 123

Intercom, Inc.

APRIL 14, 2020

The data echoes this sentiment: since the outbreak, CSAT scores have declined by 28% and customer wait times have increased by 27 minutes. Inbound conversation volume has more than doubled for nearly half of support teams since the outbreak. Prioritize mental health above support KPIs. Let automation do the repetitive work.

Customer Experience 223

Customer Experience Reporting Tools Data Visualization Inbound 223

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. Maybe at some of the world’s largest enterprises, but what about the many of you who work at “ slightly smaller ” companies and startups? The same data can help in tracking profitability.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Userpilot

MARCH 8, 2022

She's an expert in Product Management, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing, Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management. Susan is an experienced Product Leader with a track record of working in start-ups, SMEs, and enterprise companies.

Technical Advisors 109

Technical Advisors Product Research Analytic Tools User Testing 109

Gainsight

JANUARY 8, 2019

INBOUND | September 3-6, Boston, MA. INBOUND, hosted by Hubspot, brings together over 24,000 marketing, sales, and customer success professionals to share and discover new ways to delight customers. Whether you’re in B2B or B2C, a startup or a Fortune 500 company, you’ll find relevant content at Dreamforce. Event Website.

Events 45

Events Inbound Data Visualization B2B 45

The Product Coalition

OCTOBER 29, 2018

Oh, remember to flip on the profile setting that indicates openness to new opportunities to multiply your inbound recruiting. AKA “LinkedIn for startups.” every now and then you can read about a startup that just raised a big round of funding. inbound) Recruiter ?—?depending AngelList ?—?AKA TechCrunch ?—?every

Inbound 60

Inbound Product Research Startups Weak Development Team 60

Userpilot

DECEMBER 15, 2021

Whether it’s to pass data between platforms, get notifications in our Slack/Teams apps, or have workflows with more complex logic, we would all save a lot of time and headache if our apps worked together cohesively. Unlock additional insights from the 3rd party app’s existing data. Paid advertising.

Customer Experience 88

Customer Experience Data Visualization Customer Feedback Webinar 88

The Product Coalition

JULY 1, 2019

The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market. HubSpot, a maker of inbound marketing and sales cloud tools, measures the number of active teams they serve, as the tools is of highest value for teams. Use Data to Build a Better Startup Faster”.

KPI 91

KPI Data Visualization Workshop Analytic Tools 91

Intercom, Inc.

AUGUST 12, 2021

Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. Prior to joining Dialpad, I was the CEO of a speech analytics startup called TalkIQ. Voice is this last offline dataset,” he tells us. We raised about 22 million in funding, backed by Salesforce ventures.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

DISQO

JULY 5, 2018

They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst. Small bets, via experimentation introduces data to these daily decisions. DE Shaw incubated a startup and validated an initial offering 3x faster than usual.

User Testing 66

User Testing Research Software Market Research Product Research 66

Intercom, Inc.

NOVEMBER 7, 2019

Spendesk thinks about building its company in three stages: startup, growth, and scale. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. It’s important to be process-driven, data-driven, customer-centric.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

UX Studio

APRIL 6, 2023

As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry. They’ve worked with all kinds of businesses, from startups to established enterprises, in a wide variety of industries. Architects can help in every phase of the product lifecycle.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry. They’ve worked with all kinds of businesses, from startups to established enterprises, in a wide variety of industries. Architects can help in every phase of the product lifecycle.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. Michael: Most people listening probably think of HubSpot as this inbound marketing company. In this article you talk about five phases of customer service as a startup grows and what companies should or should not be focusing on at each stage.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

ProductBoard

NOVEMBER 15, 2017

With productboard, they’re now able to make data-driven prioritization decisions based on real user insights and clear strategic criteria, and rally their entire organization around those decisions. As a PM from a renowned Valley startup quipped: “Today’s feature voting forums might as well be called ‘disappointment forums’.”

Customer Feedback 45

Customer Feedback User Testing Weak Development Team Feedback Software 45

Intercom, Inc.

JULY 29, 2021

If there’s anything we’ve learned when it comes to working in hypergrowth startups is that you’re not really supposed to have it all figured out on the first try. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback. New ways of onboarding.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

DISQO

JULY 5, 2018

They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst. Small bets, via experimentation introduces data to these daily decisions. DE Shaw incubated a startup and validated an initial offering 3x faster than usual.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst. Small bets, via experimentation introduces data to these daily decisions. DE Shaw incubated a startup and validated an initial offering 3x faster than usual.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Keep in mind, as your business matures from startup to scale-up, your sales strategy will need to evolve too. Let’s take inbound sales and outbound sales, for example.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JUNE 6, 2019

MadKudu invested in integrations in order to unlock real-time access to customer data, which is key to their product’s success. Startups building an integration strategy should start by understanding where to add value and what tools people are using to get that value today. These are great companies with high inbound volumes.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

APRIL 4, 2019

It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases. Stripe hit the market with such force that they could rely on a high-velocity, bottom-up distribution engine to give them the kind of traction other startups could only dream of. How to bring formal sales into a growing startup.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Userpilot

AUGUST 23, 2023

Value chain analysis matters most to startups who don’t have much initial data to work with. Collecting data directly from customers will provide key takeaways that can benefit your product, marketing, and sales teams. Get your free Userpilot demo today!

User Testing 88

User Testing Customer Feedback Feedback Software User Friction 88

Intercom, Inc.

JANUARY 16, 2019

Excerpt from “ What is the optimal structure of a startup SaaS B2B sales team? ”. It’s perfect for mature startups trying to optimize existing sales resources to tap into new markets and verticals. It’s all about looking at data and predicting buyer behaviors and patterns. Is your model primarily inbound or outbound?

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Userpilot

APRIL 7, 2024

TL;DR User tracking is the process of recognizing, identifying, and interpreting data into insights into user behavior. Good user tracking tools should possess these properties : ease of use, analytics, visualization options, APIs and integrations, data security, and no-code functionality. Data security. What is user tracking?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Mixpanel

FEBRUARY 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of teams to fail. And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. ” Credit: The Lean Startup Playbook. In short, yes.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

APRIL 29, 2020

For one, we didn’t want to spam all our users and so we used our own data in Intercom to identify dormant users and took them off the list. It’s validated by what we’re hearing in the market – our survey of 400 support leaders found 47% of support teams have seen an increase in inbound queries.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

NOVEMBER 27, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. A genius inbound marketing strategy. In their case, Paddle are using data to determine which geographies they’ll target next. So this becomes a collection of data sources to understand different things about software companies.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

JANUARY 24, 2019

Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the marketplace. He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. Short on time?

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Gainsight

FEBRUARY 2, 2024

Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough. They’re creating great inbound marketers, with the understanding that it will make them more successful customers.

Education 52

Education User Testing Customer Experience Research Software 52