Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them? Activate proactive engagement across your e-commerce site.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Definitions : First let’s go through some quick definitions to make sure we’re speaking the same language.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps. Understand your competition.

Research Software 103

Research Software Positioning Data Visualization Definition 103

The Product Guy

MARCH 27, 2018

When I started my current product role last September, I had a textbook definition of what makes a great product manager. But on day one of the program kickoff, I already began to re-assess my initial definition! The results were not always positive. In my situation, I was limited to lead effectively due to the physical gap.

Product Management 290

Product Management Product Manager Technical Review Software Review 290

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

Technical Review 122

Technical Review Research Software Software Review Systems Review 122

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example.

Customer Experience 309

Customer Experience Product Research Technical Review Data Visualization 309

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. I didn’t speak lightly; I knew our engineers were struggling with the changes and that what they needed most of all was definite information, and fast. To be honest, I think we’re still just figuring things out over here,” I told him.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Userpilot

APRIL 16, 2025

Early signals look positive, so you start rolling it out. Prioritize platforms that offer strong native integrations, support your full tech stack, and allow centralized control over data governance. Create shared definitions and stick to them. This means consistent tracking, fewer manual exports, and no data breaches.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. evaluating a set of text to identify the writer’s attitude toward a topic as being positive, neutral, or negative. Gone are the days where your technology team is going to need 12 months to build a platform for NLP.

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. With the advancement of technology, we are beginning to realize the promise of augmented reality apps. At this moment, we can only imagine what this technology will look like once we’ve maximized its potential. Check it out.

Technical Review 148

Technical Review Reporting Tools Vision Software Review 148

Roman Pichler

SEPTEMBER 11, 2023

It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. 2] Use the Right Goals A team is, by definition, a group of individuals who work together on the same goal. Let’s take a look at them.

Reporting Tools 388

Reporting Tools User Testing Customer Experience Product Research 388

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). From new UX-related technologies and automation to personalization. UX experts have already integrated AI into their daily lives in one way or another. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

People-First Product Leadership

OCTOBER 22, 2024

Rapid technological changes and shift to hybrid work: The transition to remote / hybrid work, then back to the office, has mixed up communication, collaboration, and work-life balance. This can lead to multiple life changes as we seek new definitions of success, career shifts, and creative pursuits. Today is perfect for a lifequake.

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

The Product Coalition

FEBRUARY 1, 2021

The Snitch, the Whip, the Bookkeeper, the Six Sigma Black Belt™ Like a job ad for a Scrum Master position, the equivalent for the Product Owner position also reveals excellent insight into an organization’s progress on becoming agile. That is a reason for having, for example, the Sprint Review with stakeholders and customers.) ????

Customer Experience 167

Customer Experience Advertising Technical Review Agile 167

Alchemer Mobile

MARCH 17, 2020

Due to rapidly-changing technology, customers have high expectations for the products they use. By supporting your product through proving ROI ahead of time, you have a stronger business case for scaling your scope, team, budget, and product positioning within the company. Challenge #1: I have too many responsibilities.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Alchemer Mobile

FEBRUARY 17, 2021

Definition of the Voice of the Customer (VoC). They can help with customer acquisition by sharing positive reviews and recruiting more people into your mobile experience. According to Gartner , “Technology buying is typically an act of change.” Increase Loyalty. We all know loyal customers are incredibly valuable.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. I break the underlying structure of discovery into three parts: Starting with a clear desired outcome —in other words, starting with a clear definition of success. But this is where I stand today.

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

PMLesson's Ace the PM Interview

JULY 6, 2020

Today, there's a rather substantial talent gap in the tech industry. It's been estimated that the number of open computing positions will exceed qualified candidates by nearly 1,000,000 in 2020. Lambda itself claims that 86% of its graduating students find a tech job paying $50,000/year or more within six months.

Software Review 85

Software Review Technical Review Web Development Web Developers 85

Userpilot

SEPTEMBER 16, 2024

Strategic partnerships : Collaborate with other companies to enter new markets or strengthen market position by leveraging partners’ strengths. Let’s review the essential steps to build an effective market development growth strategy. Diversification : Introduce new products to new markets to spread risk and reach new audiences.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 2 First-mover disadvantage.

Branding 210

Branding Weak Development Team Technical Review Airlines 210

Sachin Rekhi

APRIL 12, 2020

We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit. Counter-positioning. Yet they were extremely slow to do so. Switching costs.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Paul Adams: Yeah, it definitely did.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

OCTOBER 31, 2019

Therefore, coding activities may become a distraction from what is really important in your new position. I felt that if I worked as an individual contributor first, I’d be able to get quickly acquainted with what my team was working on and would get a good sense of the challenges and technical debts they were facing daily.

Software Review 167

Software Review Engineering Technical Review Management 167

Userpilot

MAY 30, 2025

The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. ” Non-technical team members shouldn’t need data science degrees to understand these simple numbers. Think about it: If you had to add an in-app survey , youd need tech help. That takes time.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Mind the Product

AUGUST 19, 2019

You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour. As another example, imagine you’d like to build a model that would predict good candidates in tech based on their resume. What can we do about that? Let’s go one step back.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

NOVEMBER 29, 2023

Progress reports focus on what has been achieved since the last review and include recommendations for future steps. Otherwise, the performance reports won’t be accurate and people will dread their reviews. For instance, senior leadership may not be able to use highly technical jargon. This could come from various sources.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

Intercom, Inc.

DECEMBER 2, 2021

When tackling a technical design for a system, make sure you always understand the data models first. One podcast you definitely did not know we made is one called Engineer Chats , and that’s because it’s an internal podcast at Intercom. The core of algorithms and systems is data models. Mike Stewart: Yeah, for sure.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Mind the Product

NOVEMBER 21, 2019

While the outward image that an organisation projects needs to be positive and confident, organisations can forget that reality is more nuanced than their marketing would suggest. Using the rigour of a value proposition canvas to describe your organisation can help you to be honest with yourself: As a Tech Startup. Definition of Done.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then. How did you make the transition to compliance tech?

Reporting Tools 212

Reporting Tools Data Visualization Software Review Technical Review 212

svpg

OCTOBER 16, 2016

When I first started working on the keynote, I realized I had a unique perspective having had the opportunity to work with such a large number of technology product teams for over 35 years. One of the main reasons I see otherwise capable product managers fail is due to ego.

Weak Development Team 163

Weak Development Team Technical Review Product Management Product Manager 163

Product Management Unpacked

JULY 19, 2018

I have worked in 14 startups, founded four, and have held executive positions for better than two-thirds of my career. I have been a part of product management and in a product manager role as it has matured in definition and visibility. I was an outsider; I like to think I still am. That’s been very rewarding.

Reporting Tools 109

Reporting Tools Technical Review User Testing Product Management 109

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. What is product positioning? Why is product positioning important? Benefits of good product positioning.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Intercom, Inc.

JUNE 29, 2018

Or at your performance review, you might wonder what you should start doing to get a promotion, what is blocking you and what you are currently doing that works well. Asking what your team should keep doing highlights the positive things that are deep in the culture of your organization that are necessary for future success.

Framework 217

Framework Technical Review Construction Engineering 217

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Paul: Exactly, so we spend a ton and ton of time on problem definition. There is definitely innovation in that space, Tesla comes to mind, for example.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

The Product Coalition

FEBRUARY 1, 2021

At its most basic level, sound management of product bugs will help avoid fire-fighting and restore sanity to your team-a baseline for developing and delivering tech products. Additionally, if you haven’t met your original definition of done and the feature must make the release, then you just need to get it done. Code Reviews VI.

Software Review 137

Software Review User Testing Reporting Tools Systems Review 137