Intercom, Inc.

JANUARY 28, 2021

When you stop worrying about making them, you stop leaning on what has worked in the past and start thinking about what could work even better. User research is crucial when designing programs that make people feel welcome. Mistakes come with the territory. The citizen experience. So maybe it’s constituency services.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

UX Planet

FEBRUARY 22, 2024

Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? Reimagine design mindset to shape a mindful digital future Have you ever noticed how often you check your phone in a day? There is always hope for the future of the digital life. The answer might surprise you.

Research Software 93

Research Software Analytic Tools Technical Review Technology 93

The Product Coalition

DECEMBER 11, 2019

You’ve got to move through the fear that’s holding you back. Fear arises when we think about doing anything new. The more that you are controlled by feelings of fear and anxiety, the less likely you are to freely share your ideas?—?or You’ve got to work through your fear. Tools only take you so far. New is unknown.

Workshop 78

Workshop Framework Startups Testing 78

Intercom, Inc.

FEBRUARY 5, 2018

I immediately thought that I want to work with people who think like that. Giving designers an inside look into how you work. By writing a blog that’s aimed at other startups and designers we can talk about our mission, our values and our process to help readers get an inside look into what it’s like to work with us.

Blog 217

Blog Product Strategy Strategy Startups 217

The Product Coalition

JUNE 11, 2022

Yet we continue to think our customers won’t mind changing to use our products. Think hard, when was the last time you had a great implementation experience? I think you get the point. And then investing in user research, experience design, friction analysis, and managing implementation as part of the product. What if’s.

Customer Experience 139

Customer Experience User Testing Data Visualization Analytic Tools 139

The Product Coalition

OCTOBER 15, 2020

But bless them UX designers, we have come a long way. It is natural to apply this philosophy to web design as well. However, creative designs also introduce a learning curve for users. Such long editorial style designs can be boring, unmemorable, and painful to read. Remember how funny the early web was?

Weak Development Team 166

Weak Development Team Customer Experience Research Software User Testing 166

Mixpanel

APRIL 20, 2023

Manager, Brand Design) and I started a discussion to help teams to understand that the brand evolution was more than a new look. Most people think brand = logo or brand = website. Another way to think about it? We hope you feel it. Is it better? Time (and data) will keep us honest. What is a brand? Brand is behavior.

Branding 93

Branding Data Visualization Analytic Tools Feedback Software 93

The Product Coalition

SEPTEMBER 28, 2023

But, just as an ocean liner wasn’t designed for quick maneuvers, large corporations face unique challenges when trying to implement agile approaches. The Race Against Time in Established Environments Think of a large corporation as an ocean liner sailing in calm waters. The crew, seeing the lighthouse, feels a mix of relief and hope.

Startups 123

Startups Feedback Software Technical Review Software Review 123

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Users still need to be able to use what you’ve designed and created, so the payoff of the effort and time is still unrealized. Amateur product teams fear the dark periods.

Customer Experience 114

Customer Experience Weak Development Team User Testing Customer Feedback 114

The Product Coalition

JANUARY 26, 2021

You’ve got to think….what Fear of punishment? Creative — the vision cannot be created in a 2-hour whiteboarding session, it should follow a creative process of divergent and convergent creative thinking and making. As product designers we saw this as a ripe opportunity, and framed as a design challenge we asked: ??

Vision 183

Vision Product Research User Testing Workshop 183

Intercom, Inc.

OCTOBER 1, 2020

So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that. I think we were also possibly in-between offices – we were moving out of the university campus and into our first real office.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product Guy

JULY 16, 2020

A piece of good advice received was to identify these people, understand their motivations and fears or understand rather than if they do things, and what stops them from doing things. I think that – here – the key is the previous point about communicating about what we should achieve and why we should achieve it.

Startups 162

Startups Enterprise Product launches Product Management 162

Product Innovation Educators

FEBRUARY 12, 2024

Suppose on the other hand, he says he is going to be the designated driver. People don’t think about what it means to make a good decision. They don’t think about uncertainty as upside and downside. They think of it primarily as risk, which has an emotive quality. Sometimes people have hidden fears.

Software Review 102

Software Review Weak Development Team Research Software Product Research 102

The Product Coalition

MARCH 23, 2022

From a Product Management and Strategy viewpoint, I believe internalizing this fear of failure drives some of the best outcomes for the organization and its customers. Setting the Context Why are these important considerations, and why is conscious thinking business-critical? When you think Economics, think TCO and simplicity.

Framework 119

Framework Reporting Tools Technical Review Systems Review 119

Intercom, Inc.

OCTOBER 1, 2020

So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that. I think we were also possibly in-between offices – we were moving out of the university campus and into our first real office.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product Coalition

JULY 10, 2022

I challenge you to think of brands, products, and services you use in your daily life, and apply this framework to them. If you neglect Product Market Fit, your worst fears will come true. Ascribed values are different for different customers (think of the Clorox bleach pen example ), or can be interwoven for a single user.

User Testing 137

User Testing Advertising Branding Customer Experience 137

The Product Cafe

FEBRUARY 4, 2024

These apps have seamlessly become part of my everyday life, turning into habits that I don't even consciously think about. “A hook is an experience designed to connect the users’ problem to your product with enough frequency to form a habit.” Nir Eyal dives into this phenomenon in his book "Hooked."

Feedback Software 59

Feedback Software Data Visualization Customer Experience User Testing 59

The Product Coalition

APRIL 22, 2021

Instead, we audition product managers (and Designers too for that matter) in the same way actors are auditioned for a movie. The people who have been through it, however painful, have given me positive feedback, so I share this with the world in the hope it helps others trying to hire great people. not the best candidate.

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Management 128

Mind the Product

MAY 24, 2019

In this talk from #mtpcon Singapore, Bernise shared some stories from her work in social services to illustrate how product and design thinking can help to uncover opportunities, and the lessons her team learned along the way. Once the team had uncovered many insights, they used Design Thinking methods to uncover themes.

Research Software 164

Research Software Data Visualization Government Education 164

The Product Coalition

FEBRUARY 3, 2023

Being confused about career choices and searching for the perfect one is a much more common occurrence among people than you think. I learned about multiple facets of the role — understanding problems, meticulous research, extensive documentation, design principles, data analysis and also got to use some really fantastic tools in the process.

Product Research 116

Product Research User Testing Product Management Product Manager 116

The Product Coalition

JULY 6, 2022

We usually think that startups are about finding the right idea and quickly building an MVP, then getting it in front of users. because he wasn’t thinking about the product in a customer centric way. Lean thinking is all about focusing on the customer. You should study how they live and how they think.

Startups 124

Startups Feedback Software User Testing Product Research 124

Reveal

JULY 28, 2022

Challenges: Legacy infrastructure Technical resources needed for implementation Constantly changing analytics needs Existence of internal analytics tools Building user adoption & getting users to overcome their fear of data Bad data visualization and dashboard design practices The build vs buy dilemma Justifying the cost.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Intercom, Inc.

JUNE 24, 2021

We chatted about some of their favorite memories of being out out, the challenges of isolation, and their hopes for when the world reopens again. Christopher Gale is an illustrator, ceramicist, and designer from Bangkok, Thailand. ” I think the social aspect of maintaining relationships has been very difficult.

Customer Experience 221

Customer Experience User Testing Definition Research Software 221

Atomic Spin PM

JANUARY 22, 2019

The “Hopes and Fears” Design Thinking exercise is a great way to foster discussion around our client’s worries and hopes about the project, especially early on in the process. I found a fantastic blog post from Innovator Ltd on how to organize fears into a coordinate system. Next Steps.

Weak Development Team 40

Weak Development Team Systems Review Research Software Blog 40

Atomic Spin PM

JANUARY 22, 2019

The “Hopes and Fears” Design Thinking exercise is a great way to foster discussion around our client’s worries and hopes about the project, especially early on in the process. I found a fantastic blog post from Innovator Ltd on how to organize fears into a coordinate system. Next Steps.

Weak Development Team 40

Weak Development Team Systems Review Research Software Blog 40

The Product Guy

APRIL 23, 2020

As an inexperienced PM, it’s easy to fall into this way of thinking. This is the difference between learning what I think I can teach myself, and what I learn when someone is helping me. They help with more focused thinking by forcing me to distill the problems down to constituent parts.

Feedback Software 142

Feedback Software Product Research Customer Feedback Customer Experience 142

Intercom, Inc.

DECEMBER 21, 2021

Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. After hearing Hubert describe Productboard as a system for making better decisions, we asked him what other areas does he apply that systematic thinking. How do you think about that accessibility?

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

FEBRUARY 10, 2022

Design processes that work for your team, not the other way around. It takes strategy, processes, design, technology, and the right people to build an empathetic mindset that impacts customers and employees. Adrian, why do you think that’s happening? The empathy void isn’t solved by more training.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

JANUARY 3, 2020

This year, with the ushering out of one decade and the heralding of a new, we decided to broaden the conversation and also take a look at the decade we are leaving behind and our hopes for tech in the next 10 years. Des: And today we have a special guest who is our Senior Director of Product Design, Mr. Emmet Connelly, how are you?

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118

Mind the Product

AUGUST 2, 2019

We often think of our biggest blockers being external: a crazy CEO, recalcitrant CTO, surly engineers, or designers who just won’t do what we want them to. The Inner Critic comes from the fears that we have about ourselves, combined with the negative things we’ve heard from other people. We all have negative thoughts.

CTO Coach 107

CTO Coach CTO Customer Experience Presentation 107

nulab

OCTOBER 14, 2020

Essentially, they’re ways to help you think creatively in any given situation. It’s an important part of the design process, and, if done correctly, you should end up with a large number of ideas that should spark further ideas. Ideation is about encouraging creative thinking. Help the team both work and think together.

Weak Development Team 100

Weak Development Team Analytic Tools Data Visualization Feedback Software 100

Mind the Product

OCTOBER 22, 2018

This Imposter Syndrome is a deep fear of being exposed as someone who doesn’t know what they’re doing, despite the external evidence of their achievements. Kim Goodwin , Author of Designing for the Digital Age , reminded us that everybody is trying to create products that make people’s lives better. Inspiring Hardware Design.

Research Software 133

Research Software User Testing Feedback Software Data Visualization 133

Userpilot

FEBRUARY 7, 2023

TL;DR User onboarding is a multi-faceted, multi-dimensional process designed to drive customer success throughout the entire customer lifecycle. But it’s far more complex than you might think: it’s not just about helping first-time users learn how to use your product. Remove the fear of “white canvas”.

Research Software 90

Research Software Onboarding KPIs Data Visualization Customer Experience 90

Sachin Rekhi

JUNE 27, 2019

Whether it's learning design through time spent with my designer counterpart. As the sole designer for my most recent product, Notejoy , I'm often asked how I learned product design in the first place without any formal education, training, or bootcamps. Or learning financial modeling from my team's financial analyst.

User Testing 135

User Testing Customer Experience Software Review Research Software 135

Sachin Rekhi

AUGUST 1, 2016

Over time I hope to dive deeper into each of these topics because I think they are so important and often not written about in-detail because the right approach is not easily picked up in a few hours, but instead requires years of focus and effort. Empathy is the ability to understand or feel what another person is experiencing.

User Testing 141

User Testing Customer Experience Customer Feedback Development 141

Userpilot

MARCH 18, 2021

Facebook, Netflix , LoL and Thunderbird were designed not only by engineers and product managers, but by smart psychologists who have basically hacked human nature. How do you design an addictive product experience? Here are some of the most common ones: Fear of Missing Out. This article will explore these questions.

Research Software 105

Research Software Data Visualization Product Research Product Management 105

Gainsight

MAY 22, 2019

I’m constantly thinking about how to do more with less. When we do have a spare moment of space, we fear it. A friend of mine said to me the other day, “I don’t want to pause and reflect, because it’s terrifying to imagine what I’d think about.”. Autonomous : The product reinforces independent thinking and decision-making.

Feedback Software 91

Feedback Software User Testing Customer Experience Customer Feedback 91