Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. A certain amount of downloads? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

MARCH 29, 2022

DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years. Strava’s Missed Opportunity to Drive Mobile App Retention and Gain Actionable Product Feedback. Download your copy here. Consumer sentiment. Expressed customer emotion.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

AUGUST 24, 2021

The days of measuring an app’s success by downloads and ratings are long behind us. The more downloads you get through your media placements, the higher your rank becomes in the app stores and thereby how visible it is to potential organic users. Download the free eBook: 6 New App Marketing Metrics.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Alchemer Mobile

APRIL 21, 2022

Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard. Download your copy here. There was a 9% increase in the number of surveys sent in 2021 from 2020.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Johanna Rothman

JANUARY 6, 2020

In my experience, this takes significant time, unless someone has had the specific job of downloading the software to the hardware. Feedback Loops Drive Collaboration. What kind of feedback loops does a hardware team need? The question I have is which feedback loops does this team need?

Product Research 69

Product Research Feedback Loop Feedback Software User Testing 69

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Centercode

JUNE 18, 2019

That’s why carving out a process for collecting, reviewing, responding to, and taking action on feedback is critical. This is called “closing the feedback loop.”. When it comes to closing the feedback loop, there are two levels of interaction that come into play. Closing the feedback loop increases loyalty.

Product Research 56

Product Research Feedback Loop User Testing Customer Feedback 56

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? Let customers know you care by closing the feedback loop. After collecting and analyzing your new customer insights, give thanks and acknowledge your customers’ feedback.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Product Innovation Educators

JANUARY 3, 2022

Identify the right place to bring those components together to create a prototype you can put in front of customers to get the feedback loop going. Click here to download the Action Guide. Download the MAHD Overview for Executives PDF. After this, the tactics are similar to Scrum.

Agile 290

Agile Development Feedback Software Customer Experience 290

Alchemer Mobile

JULY 2, 2019

Take a quick look, and then download your own copy for the entire set! There is endless untapped potential in prioritizing customer feedback from your silent majority, but you must be strategic in your approach to collect it. Download your copy of 12 Product Management Myths now and ensure you separate fact from fiction.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Lenny Rachitsky

JANUARY 14, 2025

The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. You can also download full benchmarking data , including segments on company size, sector, and even benchmarks for mobile engineers. Still, even with these useful frameworks, many organizations feel lost. .”

Product Research 129

Product Research Research Software Data Visualization Reporting Tools 129

Alchemer Mobile

MAY 19, 2020

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23 percent, reaching over 20 times more consumers than the conventional rate. Personalizing, segmenting, and following up on feedback should be a never-ending piece of any mobile strategy. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Product Talk

APRIL 3, 2024

My goal with this recommendation is to help teams build a sustainable habit that gives them a persistent feedback loop as they make daily decisions. We are inundated with customer requests, support tickets, and stakeholder feedback. We still learn that she likes to download episodes to her phone. We understand our market.

User Testing 242

User Testing Customer Experience Customer Feedback User Friction 242

Alchemer Mobile

AUGUST 26, 2021

This also eliminates friction for the customer because if they need help at that moment, they don’t need to go searching for where to submit feedback, send an email, or take any extra steps to get help. Download the guide: NPS is Broken: 6 Strategies for How to Fix It. What to do with your in-app feedback. Analyze your data.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. All in all, a continuous feedback loop is critical to understanding shifts in sentiment and satisfaction as a result of an app update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Intercom, Inc.

MARCH 16, 2021

Download The Ultimate Guide to Conversational Support. Create a customer feedback loop. That’s why it’s important to create a qualitative customer feedback loop where customers can quickly and easily share more detail on their issues. Learn the latest strategies for your most personal, efficient support team yet.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Alchemer Mobile

DECEMBER 6, 2018

That’s the power of an effective feedback loop. And if you want to learn more about questions product managers should ask themselves to build robust products, download our guide 5 Hard Questions for Mobile Product Managers. It helps tremendously with retention which is a top goal for any business.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

UX Planet

MAY 27, 2025

Deliver honest, transparent value, and your customers will reward you with loyaltyand more downloads. They involve constant testing, feedback loops and iterative design changes that adapt to evolving customerneeds. The era of hidden charges and padded revenue is over.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

The Product Coalition

MARCH 1, 2022

If your business is regularly connecting with customers via social media, email newsletters, and other communication channels, this is a great opportunity to share positive feedback. We hope this quick look into customer feedback for sales has helped you better understand how it can be a tool for long-term, sustainable growth.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Product Innovation Educators

JUNE 3, 2016

Click here to download it for yourself. 5) A tight feedback loop. Get the Product Mastery Roadmap and…. increase the number of right products developed. gain the influence in your company you want. build products customers want and love. create a path to executive leadership. Want to get hired as a product manager at a startup?

Product Research 121

Product Research Customer Feedback Product Management Product Manager 121

Userpilot

MAY 30, 2025

Some common vanity metrics include app downloads, page views, and social media followers, depending on your mobile marketing strategy and business model. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. User surveys and qualitative data on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers. But it doesnt have to be that way.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

UserVoice

JULY 31, 2017

The TL; Why Gather Product Feedback During New Customer Onboarding? At the most basic level, you can see what people are clicking on and downloading. “Building feedback loops into your products is good for everyone: for customers it shows that the company actually cares about it’s products, services and the people using it.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Intercom, Inc.

JULY 14, 2020

By fostering an open feedback loop with your product team, you’ll activate the proactive leg of your support strategy. Download The Conversational Support Funnel Starter Kit. Ready to make your support as efficient and personal as possible? Get the Conversational Support Funnel guide ??.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Intercom, Inc.

NOVEMBER 6, 2019

Another benefit lies in how its commenting feature works – conducting design reviews and gathering feedback, looping in managers and content designers , even asking for support, Figma brought together all these various types of communication inside the tool, and it goes even further now with plugins. How we approached the project.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Mind the Product

FEBRUARY 16, 2017

Evernote is famous for doing this to particularly brilliant effect: Users re-download the app every time they switch devices , producing a “smile” effect as they’re reactivated. With a large number of users, this can be a huge driver of revenue. This is the core activity of your app—the tweeting, the posting, the listening, etc.—that

Analytic Tools 160

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 160

Userpilot

FEBRUARY 25, 2025

By embedding session replay insights into daily workflows, teams can eliminate silos , shorten feedback loops, accelerate data-driven decision-making, and ensure real user data, not assumptions back every change. This reduces back-and-forth communication, speeds up resolution times, and improves customer satisfaction.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

APRIL 30, 2025

It makes your app easier to find and increases the likelihood of it being downloaded. You should create a feedback loop directly into your product. After all, real growth doesnt come from downloads; it comes from turning curious users into loyal champions. But good ASO isnt about stuffing keywords.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Gainsight

MAY 12, 2022

Product analytic tools don’t just weed out the feedback that distracts from your vision, they can also embed a pipeline of valuable feedback within your product. This is where customer feedback loops directly improve the customer experience. In this interactive process, you start by gathering customer feedback.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

The Product Coalition

MAY 9, 2020

According to a report by Sensor Tower , TikTok was the 2nd most downloaded app of 2019. Original Sound” page that incentivizes users to create sounds that other creators can use Build the right incentives and feedback loops?—? Such smartly designed feedback loops allow Tiktok to incentivize the desired user behavior.

Product Research 78

Product Research User Testing Feedback Loop Feedback Software 78

Usersnap

FEBRUARY 19, 2021

The best user experience for sending a website or app feedback is directly within the platform. No hassles needed for a 3rd party tool or downloading and uploading files. The video screen capture feedback list can be collaborated on the same way as all other types of feedback.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Indicative

JUNE 1, 2020

Take a look at a sample workflow within Indicative, below: This funnel looks at the following steps: Download game. This cohort analysis below looks at users who download the game and then make their first in game purchase. A consistent, dedicated feedback loop across product and marketing can help plug your leaky bucket.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Gainsight

DECEMBER 27, 2019

Market intelligence professional, Alex McDonnell , shares his findings from 14 interviews with customer success professionals to find out why feedback loops fail and what you can do to fix them. Improving the feedback loop between CS and Product doesn’t have to mean introducing a new software tool.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Pragmatic Marketing

APRIL 26, 2017

•Create a feedback loop of inception, iteration and plan adjustment. Download the Slides. . •Translate the needs of the market into actionable requirements for agile teams. •Apply data-driven decision-making to products and avoid inside-out thinking. Get Notified of Webinars.

Vision 70

Vision Product Research Feedback Loop Webinar 70

Centercode

JULY 29, 2020

Highlighting critical feedback. Engaged testers generate more feedback that clusters together and makes it easier to prioritize which issues to fix before launch. Closing the feedback loop. See the difference Centercode makes by downloading our latest impact report. See the Centercode Difference.

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. At the most basic level, you may get a marketing qualified lead (MQL) – someone from your target persona group who has downloaded a content asset.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

JULY 10, 2020

When trying to create valuable, sustainable, and profitable products in complex environments, a rapid feedback loop is essential: Build, measure, learn. Parkinson’s Law The reason why time-boxing is such a valued practice among agile teams is simple: “Work expands so as to fill the time available for its completion.” ( Parkinson’s Law.)

Agile 115

Agile Reporting Tools Feedback Software Systems Review 115