Remove Download Remove Marketing Remove Outbound
article thumbnail

430: How changes in marketing are influencing products – with Ali Plonchak 

Product Innovation Educators

How product and marketing teams can work together Today we are talking about the interdependence of product and marketing and how marketing trends have changed. Since 2006 at Crossmedia, she has helped clients navigate the changing marketing landscape. 7:14] What trends or big shifts have you seen in marketing?

article thumbnail

Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Marketing doesn’t stop when you’ve acquired a customer

Intercom, Inc.

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers.

article thumbnail

Media Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. Average inbound and outbound message volume. Why are more people leaving reviews?

article thumbnail

Lifestyle Apps: 2020 Mobile App Customer Engagement Benchmarks

Alchemer Mobile

Lifestyle mobile app downloads have seen a surge in the last few months due to COVID-19. Ultimately, this report is meant to serve as a yardstick for lifestyle apps like yours seeking to understand how their customer feedback and engagement metrics stack up against the market. Average inbound and outbound message volume.

article thumbnail

Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

Download The Conversational Support Funnel Starter Kit. The internet has made it much easier to start a business, build a product, and with advanced targeting, market their product to any competitors’ customers. It has the most comprehensive range of outbound proactive message types. ” Charles Darwin. Click to view.

article thumbnail

The ultimate customer support tech stack for 2022

Intercom, Inc.

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. Download The Ultimate Modern Support Tech Stack guide. Let’s dive in. The future of support is here.