Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

UX Studio

NOVEMBER 26, 2018

But by doing the right research at the right time, you can get the information you need to advance. Easier said than done… Is it not just a question of market research vs user research? We wrote this to help you choose the right research methods more easily. So many questions regarding research.

User Testing 107

User Testing Market Research Product Research Research Software 107

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. You can download the complete ebook below…. Download ebook. Download ebook. For many, this has proven to be a challenging sprint against the pace and scale of the pandemic.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

The Product Coalition

DECEMBER 11, 2023

But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. Layer 1: Your Customers We always try to make things simple for our customers, while preserving the value. That’s the magic of a great user experience. But which one is more important?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Centercode

FEBRUARY 18, 2021

User Experience as a field? And nestled in the center of all this was beta testing, a practice (usually without standardized processes) that loosely applied to any sort of pre-launch product testing. This rapid evolution shapes and is shaped by today’s customers. Not really a thing. Still a pre-teen.

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User Testing Customer Experience Feedback Software Data Visualization 59

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. Research points to a phenomenon known as underspecification , where seemingly similar models in a lab ripple out to massive variations in practice.

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

UX Studio

AUGUST 15, 2018

Developers might be the first ingredient that comes to mind, but visual designers, UX designers, UX researchers have a huge added benefit to the product team and to the final product. UX research can deliver essential customer insights about the target users. Don’t forget about usability tests either.

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User Testing Product Research Customer Feedback Customer Experience 103

Gainsight

APRIL 5, 2022

These giants are constantly adding, upgrading, and maintaining multiple product offerings while balancing a loyal customer following. Although multi-product companies have the chance to reach a broader range of customers, they also face common challenges as they grow. Users are forgotten. User expectation gaps emerge.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

FEBRUARY 4, 2021

Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. Your users’ mailboxes are already flooded with so much mail, it’s *really* hard to get through the noise. How do you use email automation to create value for your user?

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

The Product Guy

SEPTEMBER 12, 2017

A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. User personas stand in for users throughout the design of your product. Sad but true.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Split

JULY 15, 2020

Release nights were once a standard for software development teams to have a set date to release their software to their customers. Our product team would then have to spend countless anxiety-inducing hours testing the critical flows in production after we released to make sure nothing broke. Now, things are different.

Software Review 93

Software Review User Testing Customer Experience Release Management 93

The Product Guy

MARCH 14, 2017

We like to get painful user problems to solve. You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level.

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User Testing Research Software Feedback Software Data Visualization 121

UX Studio

APRIL 16, 2019

They also do it to improve the way in which they create and deliver value for their customers. The team members’ ideas about good function and aesthetics usually decide the outcome, while users’ perspective plays little or no role in the process. Both economic viability and users’ needs and pains drive the solution.

User Testing 96

User Testing Data Visualization Research Software Feedback Software 96

Userzoom

FEBRUARY 21, 2018

The post BetterUX Ebook Bundle appeared first on UserZoom.

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User Testing User Experience Customer Experience Testing 48

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio

JULY 11, 2018

Not sure why your customers leave the site before the last step? 5 research methods to improve web checkout conversion rates. Uber replaced the painful web checkout process by automatically charging the credit card when the customer receives the service or product. Are there some rules to follow? We can’t avoid it.

UX 95

UX User Testing Data Visualization Customer Experience 95

Userpilot

JULY 15, 2022

Micro-conversions are small steps your users take to reach the primary goal. A macro conversion defines actions undertaken by a user that serve the primary goal of your business. With Userpilot , you can track micro and macro conversions and segment users to provide a better experience. Signing up to test the product.

Customer Experience 98

Customer Experience Customer Feedback Data Visualization User Testing 98

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue. The self-service model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

UX Studio

MARCH 8, 2019

So you decided to hire real pros for help with user experience this time. Preparing an important move with your team, you want super awesome user interface. Do you have dedicated UX researchers? I will now explain why I consider these questions crucial to settle before you kick off the user experience project together.

Research Software 50

Research Software UX User Testing Feedback Software 50

UX Studio

SEPTEMBER 13, 2018

But does the method fit your product team right now? Do design sprints fit you well? As the father of design sprint Jake Knapp puts it, “The design sprint is a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers”. Sounds compelling, doesn’t it?

User Testing 89

User Testing Feedback Software Workshop Customer Experience 89

Split

JUNE 11, 2020

At the alpha stage, testing is being given to the product as a whole. It is typically only being tested in-house. By the time a release has reached the beta stage, it has been deployed on the customer site, and testing by targeted users occurs to identify if any bugs or changes need to occur in the software.

User Testing 59

User Testing Customer Experience Software Developers Software Development 59

Userzoom

OCTOBER 30, 2019

You’ll likely know all about creating user personas by now. Your app or site will likely have thousands of users, so it’s not possible for you to cater to all of their needs. If you’re stuck on where to start with your personas, just download a D&D character sheet from a gaming site and fill a few in for your users.

Research Software 68

Research Software User Testing Download Customer Experience 68

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

eG Innovations

SEPTEMBER 22, 2021

In the realm of monitoring products, proactive monitoring usually means identifying potential issues within IT infrastructure and applications before users notice and complain and initiating actions to avoid the issue from becoming user noticeable and business impacting. Formal Industry Standards Around Proactive Monitoring.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

UX Studio: Product Management

NOVEMBER 1, 2019

We at our UX company start with quick paper sketches, then build wireframes and clickable prototypes, test and iterate them, and finally get to the pixel-perfect, detailed design plans. It is also usually highlighted in the menu which page the user is at. Most news pages get a passing grade in the three-question test.

User Testing 76

User Testing Feedback Software Research Software UX 76

UX Studio

OCTOBER 18, 2018

But if your user doesn’t get you, all is lost. Usually, they draw a detailed wireframe, test it a couple of times and at the end give it a fancy UI. They think in pixels and communicate with users in a visual language. The right words to help users go through the actual workflow well enough would not come.

UX 101

UX User Testing Systems Review Workshop 101

Revulytics

MAY 17, 2018

For our purposes in product management, I’d like to focus on the importance of presenting contextually relevant information to users of our software applications. It’s delivering the right message to the right user at the right time in the user’s journey. That same logic can even be applied to personal outreach to users.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

UX Studio

MAY 15, 2018

We recently wrote an ebook, “Product Managers’ Guide to UX Design”. We could view animating the user interface as the cherry on the top of the design, but we shouldn’t underestimate this phase of the design process. If done well, they also serve as descriptive additional features improving the user experience.

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Weak Development Team Technical Advisors Development UX 96

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. But using continuous research and idea validation, you can keep your design efforts moving in the right direction. How we interviewed stakeholders and real users to discover their needs and pain points.

Research Software 46

Research Software Feedback Software Information UX 46

UX Studio

NOVEMBER 28, 2018

Imagine the time spent recruiting and building a design team, finding the last piece of the puzzle for that role you still need, and stressing for six months to get the perfect fit. And just call your favorite design team to get a ready-made solution or just a bit more user research for next month. General user experience?

User Testing 41

User Testing Weak Development Team Research Software Product Research 41

Centercode

FEBRUARY 11, 2021

More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. 5 pitfalls and how to fix them.

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User Testing Customer Experience Research Software Customer Feedback 118

Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. You want to reduce the scope of your question to: “What are the things we can change in our behavior or our users’ behavior that might make our customers more satisfied?” Here are five quick takeaways: Narrow your definitions.

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User Testing Customer Experience Feedback Software Research Software 212