Tue.Sep 19, 2023

article thumbnail

Rerun: Lessons from building the UK’s test and trace app – Randeep Sidhu on The Product Experience

Mind the Product

Featured Links: Follow Randeep on LinkedIn | NHS COVID-19 app | Gov.UK NHS Covid-19 App Privacy Notice | Understanding the Impact of Covid-19 on BAME Groups NHS Data Report #mtpcon London 2023 is set to be an inspiring event. The speaker line-up is shaping up nicely and tickets are selling fast. Join us for our smash-hit conference on 20 October.

article thumbnail

How to Build a Churn Prediction Model to Predict Customer Churn

Userpilot

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. The result is a decline in the churn rate and an increase in customer retention.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The experience IS the product

Mind the Product

What if you cannot touch or feel your product? What if your product is more than a product? What if your product is the experience itself? Let’s start with a step back and review the age-old definition of Product. In its essence, a product can be defined as a tangible or intangible item or entity Read more » The post The experience IS the product appeared first on Mind the Product.

article thumbnail

Modus Create Welcomes Mike Dobbs as Vice President of Sales

Modus Create

We’re excited to announce a new team member who will continue to grow the exceptional service Modus Create provides our clients. Mike Dobbs has joined the growth team as Vice President of Sales. In his new role, Mike will lead Modus’ sales efforts and work closely with the executive team to accelerate the company’s growth. Mike’s extensive expertise in sales leadership and digital transformation will further bolster our client service organization.

article thumbnail

7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

article thumbnail

Bounce Rate: How to Calculate & What's a Good Average

Amplitude

Learn all about an important website metric: bounce rates. What is a bounce rate? What's a good average bounce rate? How might you improve yours? Learn more here!

105
105

More Trending

article thumbnail

What Is Systems Engineering & Why Product Managers Need To Care

Gocious Blog

In today's technology-driven world, the products we use every day are an increasingly complex mix of software and hardware components. Developing these modern products requires multiple resources, including personnel and components, to build them; systems engineering is the process that brings these different resources together to create a finished product.

article thumbnail

BoS USA made easy

Business of Software Conference

We know you sometimes have so much on your plate you just don’t get around to things – especially with so many aspects to factor in. So we’re making your life one little bit easier with a limited number of tickets which INCLUDE either a 3 night or 4 night stay at the Marriott City Center Hotel just across the square from the conference venue in Raleigh this fall.

Books 64
article thumbnail

The AI Revolution in Customer Insights with 7 Examples

Usersnap

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! With AI-powered customer insights, you’re not just serving customers; you’re creating experiences, building connections, and crafting success stories.

article thumbnail

Overview of The Latin America Software Industry

TurnKey Labs

The Latin America software industry is experiencing a remarkable transformation, rapidly evolving into a global hub for software development and innovation. In an era where technology knows no borders, Latin America has emerged as a powerhouse in the software sector, harnessing its vast talent pool and embracing cutting-edge technologies.

article thumbnail

Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

article thumbnail

Kanban: Agile, Scrum, or Both? Unraveling the Mystery

CardBoard

Ever open your fridge and think, “This looks like a disaster zone?” You’re not alone. You might have seen this TikTok video where a family uses Kanban to turn their fridge from chaos to order. It’s not just a fun video, it’s Kanban in action. And it’s not just for cleaning fridges. @_jewelsie_ Do you understand what your spouse does at work?

Agile 52
article thumbnail

Building a Remote Tech Team: Strategies for Success

TurnKey Labs

In an era where technology knows no boundaries, the concept of building a remote tech team has taken center stage in the world of business. Remote work has not only become a viable option but often a necessity, allowing companies to tap into global talent pools and scale their operations like never before.

article thumbnail

Five Things To Look for When Shopping for a CS Platform

Gainsight

Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. But with so many options on the market, how do you choose the perfect fit?

article thumbnail

What is No-Code Growth?

Userpilot

No-code growth is a method of achieving product-led growth (= using your own product as a lever and revenue growth channel) without coding, using no-code tools. It essentially allows people like product managers, product marketing managers or marketers (who may not necessarily have a background in engineering) to create e.g. in-app onboarding experiences, optimize signup and onboarding flows etc. in order to achieve higher conversion rates, user activation rates – and in the long run ̵

article thumbnail

Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

article thumbnail

Advice from a Beta Testing Pioneer

Centercode

Centercode co-founder and Sr. Test Manager Mike Fine joins us to discuss his years in beta testing and expert tips for success.

Testing 52
article thumbnail

What is Product Walkthrough?

Userpilot

A product walkthrough is an interactive tutorial that guides users on how your product operates and what features it offers. They often use a combination of different UX patterns, like modals, tooltips, hotspots, etc., to demonstrate how your product works. Product walkthroughs are essential for users to achieve the Aha! moment and continue using your product in the long run.

article thumbnail

How To Build Slack AI in 3 Days

Bryce York

If you’re anything like me, you’ve been carefully following the rapid evolution of AI technology, particularly LLMs. As a product leader, it’s essential to keep your finger on the pulse, but when things are moving so fast, it’s not easy to stay up-to-date without giving up all your nights and weekends. At Tatari, we recently decided to have a hackathon to get our hands dirty with these tools, and I decided to open the code editor and get my hands on the keys for a change of pace.

article thumbnail

What is Product Tour?

Userpilot

Product tours are an essential way of showing users the features they need to engage with in order to activate and get value from your product. They’re vital tools for SaaS businesses because of how much their usage correlates with financially important metrics like activation, retention , and feature usage. You should avoid building linear, top-down product tours.

article thumbnail

Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

article thumbnail

Gaming NFTs: How Gaming Assets Are Leading the NFT Adoption Revolution?

The Product Coalition

The world of gaming is undergoing a transformation like never before, and at the heart of this evolution lies Web3 gaming. Just as the Internet changed the way we interacted with games, Web3 is redefining the entire gaming experience. It’s essential to delve into the roots of this revolution to truly grasp its potential. Web3 gaming didn’t emerge overnight; it’s the result of years of innovation, experimentation, and a dash of visionary thinking.

article thumbnail

What is Product Analytics?

Userpilot

Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience. Why is Product Analytics important? Product Analytics provides actionable insights into how users interact with a product.

article thumbnail

Why Every Product Manager Needs a Resonating Product Vision

The Product Manager Coach Blog

In the intricate world of product management, a compelling product vision isn’t just a “nice to have” – it’s a necessity. When Steve Jobs introduced the iPhone, he didn’t just talk about a phone. He introduced a vision – ‘an iPod, a phone, and an Internet communicator.’ That vision changed the mobile industry forever. Your ability to craft, hone, and communicate a product vision can significantly influence the success of your product and, in turn, your career.

Vision 52
article thumbnail

What is Product-Led Growth?

Userpilot

Product-led growth (PLG) is an approach toward organizational growth that focuses on using the product as the primary driver of growth. A product-led growth strategy allows users to experience the product right away without jumping through hoops of advertisements, marketing strategies, and plans before starting the engine. To achieve this, PLG companies usually have a free trial or a freemium pricing model to get potential customers through the door.

article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

What is SaaS Analytics?

Userpilot

SaaS analytics are data points used to track customer behavior across all customer journey stages. It helps SaaS companies understand how users interact, why they might leave, and ways to keep them engaged, ultimately leading to data-driven decisions and higher customer retention. Why is SaaS Analytics important? SaaS Analytics is critical for subscription-based businesses aiming to optimize their operations and grow.

article thumbnail

What is User Guides?

Userpilot

User guides are in-app resources that help customers get acquainted with the product or its features and assists them throughout their journey. They can include interactive walkthroughs, product tours or different formats of UI patterns such as tooltips, checklists, banners, checklists, hotspots to educate customers on the product, drive engagement and product adoption.

article thumbnail

What is User Engagement?

Userpilot

User engagement refers to any interaction your customers have with your brand, product, or website across all touchpoints. It can be anything starting from signing up for a product, completing an onboarding checklist, upgrading the account, filling out a micro survey, and canceling the subscription. Why is User Engagement important? Every product manager wants to see how customers enjoy using the product and how much value they see in it.

article thumbnail

What is Self Service Support?

Userpilot

Self-serve support is when users are given the resources they need to solve their problems and achieve their goals on their own without having to contact a support agent. Self-serve resources include chatbots, knowledge bases, FAQs, in-app guides, walkthroughs, video tutorials, etc. Why is Self Service Support important? Self Service Support empowers users to find solutions to their problems without contacting customer service, saving both time and resources.

article thumbnail

The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.