Intercom, Inc.

DECEMBER 14, 2022

We’re fast approaching a new year, with major changes in customer support trends and customer expectations. So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

User Testing 129

User Testing Data Visualization Customer Experience Customer Feedback 129

Johanna Rothman

DECEMBER 14, 2022

Jim, a relatively new manager said, “I don't have nearly enough time. I'm in meetings all the time. And I still need to do some of my previous technical work. I feel stretched from one end of the work day to the other.” We spoke for a few minutes. I asked him to eyeball the Management Time Sheet (link is to the google sheet) and see where he spent his time.

Leadership 105

Leadership Feedback Software Management Management 105

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

First Round Review

DECEMBER 14, 2022

Considering moving from BigCo to startup? We crowdsourced a tactical guide for first-time startup job-seekers on how to evaluate career opportunities at early-stage companies.

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Crowdsource Startups 94

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

Feedback Software

Nir Eyal

DECEMBER 14, 2022

The post Paperform “quiz” appeared first on Nir and Far.

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Emerge Insights

DECEMBER 14, 2022

Your stakeholders play a vital role in product discovery, definition, and delivery. They are the people inside or outside of your company who have a vested interest in the product and its success. Identifying product stakeholders is an essential first step in understanding who will be involved in your product’s development, launch, and evolution. The […].

Product Research 52

Product Research Definition Development Leadership 52

Centercode

DECEMBER 14, 2022

Not only can beta testing help improve the quality of your product, but it can also provide valuable insights and feedback during the busiest time of the year. In this blog we share tips for planning and executing a successful beta test over the holidays.

Product Research 52

Product Research Testing Blog 52

Gainsight

DECEMBER 14, 2022

During times of economic uncertainty, the secret to survival is to double down on your customers. That doesn’t mean just more time with Customer Success (CS) or building great products to meet customer demands. It also means delivering positive product experiences and overall exceptional customer experiences. . At Gainsight, we’ve seen firsthand that the most successful digitally powered B2B companies focus on delivering a positive product experience (PX) to their customers.

Data Visualization 52

Data Visualization Reporting Tools Technical Review Software Review 52

UserInterviews

DECEMBER 14, 2022

The 2022 UX Research Tools Map is live! Learn how the 4th annual UX Research Tools Map came to life, and how we categorized 230+ tools by primary use cases.

Research Software 52

Research Software UX 52

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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

Product Management

Product Culture

DECEMBER 14, 2022

I once saw four giant photos, each a with a different smiley person, posted on company elevators. “Those are the personas the marketing team came up with,” an unhappy-looking product manager told me. “They're making a big deal out of them but they don’t help us at all.” It turned out these were buyer personas , profiles of the people who wrote the check for the company’s product.

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Naming B2B Roadmap Customer Experience 40

Intercom, Inc.

DECEMBER 14, 2022

. There were quite a few memorable scenes from The Social Network, the 2010 movie that chronicles the inception of Facebook – and the lawsuits that followed. There’s the initial whirlwind of a breakup that leads to the highly problematic Facemash.com, the moment Saverin confronts Zuckerberg for being cheated out of his shares, the perfectly delivered “drop the ‘the.’ Just Facebook.” But it was none of those scenes that lingered on Harry Stebbings ’ mind.

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Weak Development Team Analytic Tools Branding Download 129