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As the tech market enters a new phase, organizations are determining what’s important during the downturn—and what’s important to their customers. . SaaS companies in particular are asking themselves how to prevent churn and keep their customers happy. But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness.
Getting the team to work in a more process orientated way can be a magical and mysterious dance. Watch and learn more from product management expert, Benny Reich.
Ask the right questions to uncover your customers’ problems. Today we are talking about one important skill that separates great product managers and innovators from the rest. It is the same skill that separates great leaders from the rest. It is also seen in great friends. What is that skill? I’m going to leave you in suspense for a moment and first introduce our guest.
Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
How I came to realize product strategy doesn’t exist in isolation “Two roads diverged in a wood and I?—?I took the one less traveled by, and that has made all the difference.”?—?Robert Frost I sat daydreaming in the nondescript cafeteria of a Fortune 500 company, unprepared for what was about to hit me. The intoxicating aroma of fresh ground coffee filled the air.
Customer onboarding journey maps take the guesswork out of user onboarding. With a detailed journey map, you’ll know best to onboard new users, so they experience value and reach activation quickly. You’ll also easily find friction points and optimize the user experience to drive customer success. This article takes a deep dive into onboarding journey maps.
Customer onboarding journey maps take the guesswork out of user onboarding. With a detailed journey map, you’ll know best to onboard new users, so they experience value and reach activation quickly. You’ll also easily find friction points and optimize the user experience to drive customer success. This article takes a deep dive into onboarding journey maps.
Why you’ll need to rethink your user growth strategy. Downturns fundamentally rewrite the industry’s strategy (and expectations) for user growth. In a bull market, the focus is on top line growth. You often want 2-3x YoY for a a new product in its first few years, and even faster when its right out the gate. High growth and high burn are fine.
Ever wonder why people try a product, stay for a while, but leave before adopting the product? The truth: understanding human behavior is tricky. You could either take a wild guess or use a proven framework like the Fogg Behavior Model to predict behaviors critical to product adoption. So, how can the BJ Fogg behavior model be applied to anticipate and design for user behavior?
What is a product manager to do when a partner goes bankrupt? Image Credit: Phillip Pessar. In order to be a successful product manager, often we will have to use our product development definition to find partners for our company to work with. Once we’ve entered into an agreement with them, in order for our product to be a success, both partners have to do their part.
Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. In this simple guide, we’re going to start by exploring the most common customer onboarding challenges faced throughout the industry… And break down the tactics you can use to tackle them.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
🍎 Trying to get a referral at Apple? Check out Exponent's free j ob referral tool. Connect directly with Apple employees and Exponent alumni who landed a job. Also, if you're looking for guidance on a specific role, read our Apple interview guides: - Apple Product Manager Interview - Apple Software Developer Interview Of all the Big Tech companies, Apple is the most valuable by market capitalization.
SANTA CLARA, CA — July 2022 – We are pleased to share that Dragonboat has been chosen out of 500+ companies that raised Seed & Series A rounds, as one of the Top 100 Early-Stage Companies to Work for in 2022 by executive search firm Will Reed. This decision as an employer of choice is based […]. The post Dragonboat Named Top 100 Early-Stage Companies to Work For in 2022 appeared first on Dragonboat - Responsive PPM.
I belong to a Facebook Group called Product Management Memes. It has over 5,555 members and is simply a meme stash for product managers, marketers, and corporate life. People post amusing stuff every day. There’s no self-promotion or spam, just entertainment. Here are 16 of the most popular posts from July 2022 based on likes and comments. The post The 16 Best Product Management Memes of July 2022 appeared first on Development Corporate.
I’ve provided this post to offer a brief glimpse into my new book, Leading Product Management: How to Create a High-Performance Product Management Organization. If you’d like to review the introductory material, please go to the link at the bottom of the page. If you asked twenty people to define the term product management, you’d probably get twenty different answers.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Companies that are proactive about customer loyalty will eventually build a pool of die-hard fans. These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. This article is for you if you’re interested in being that kind of company. There’s no magic wand to keeping customers engaged and loyal, but we’ll go over proven best practices.
You’ve been working at home, you miss your team. You’re “zoomed out.” Have you been paying attention to your professional development as a product manager? Regardless of your situation, whether you’re a new product manager or one with a few years of experience, you probably should put professional improvement on your agenda. Have you ever felt that if you don’t find ways to accomplish all that’s expected of you, you’ll be driven by the urgent demands of others?
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