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Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field of Customer Success (CS), we want you to have all the information and insights you need to stay current and take your CS practice to new heights. Despite the ups and downs of the economy, Customer Success continues to emerge as a clear priority because of its ability to drive efficient, durable growth.
Happy New Year! For the past several years, I’ve published a state of the business report as my initial blog post of the year. And this year will be no different. In this post, I’ll reflect on the past year and look at the year ahead. Let’s dive in. Reflecting on 2022: Measuring the Impact of Our Course Business. Switching to a course-first business has had a major impact on the number of people we can reach.
Customer Focus is one of our core cultural values at Mixpanel. We respect our customers’ time and strive to make buying software as seamless and frictionless as subscribing to your favorite music streaming service. That’s why we’ve made all of Mixpanel’s plans available for purchase online with our pricing clearly listed on our website. This removes the friction of customers having to schedule a call with a sales rep, negotiating on price, and the many other steps that completing a B2B software
By David Roberts, Alchemer CEO. Today we announce Alchemer’s acquisition of Apptentive to customers and employees. It’s an exciting time for us and for our industry. Our industry is incredibly important and yet not well defined. People call it customer experience (CX), employee experience (EX), voice of the customer (VoC), feedback management (EFM), survey software (SS), or experience management (XM).
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
The best company-building advice is timeless, with a focus on the fundamentals. We rounded up 30 essential insights for startups to lean on in the coming year, no matter the climate.
Acquisition expands Alchemer’s ability to help brands close the loop with their customers. LOUISVILLE, Colo. – January 4, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. This acquisition provides Alchemer customers with a more in-depth method of collecting feedback from mobile customers and gives Apptentive customers access to survey and workflow funct
Acquisition expands Alchemer’s ability to help brands close the loop with their customers. LOUISVILLE, Colo. – January 4, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. This acquisition provides Alchemer customers with a more in-depth method of collecting feedback from mobile customers and gives Apptentive customers access to survey and workflow funct
Communication is essential in all aspects of the manufacturing business, from communicating with buyers, negotiating with suppliers, and leading your internal product teams. Irish playwright, Bernard Shaw, said: "The single biggest problem in communication is the illusion that it has taken place." His point is highly relevant when it comes to managing your product roadmaps and your teams.
Are you looking for the best books to read to become a successful digital product leader? Whether you’re a newbie in the field or a seasoned veteran, these top five books will help you master the art of digital product leadership. From exploring the nuances of product management to developing the perfect product strategy, these […]. The post The Best Books for Digital Product Leaders appeared first on EMERGE | Digital Product Agency.
You don’t always need to have experience in a particular industry before pivoting into it. Here are some notes from someone who’s been there.
Feature prioritization is a team sport, as well as understanding framework best practices. Because whichever prioritization framework gets picked needs a carefully planned rollout to stakeholders, here are some framework best practices for a successful implementation. 1. Seek team-wide buy-in. After selecting a prioritization framework , its case must be made with those users.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
My friends, let’s make 2023 the year of impact. We all work hard (often too hard). We all deliver a lot to customers and stakeholders. I know I sometimes forget to step back and examine which things are making an impact, and which things — even if they seemed like good ideas — don’t measure up in terms of ROI. Subscribe to my weekly Nano-letter: Sign Up.
Product roadmap software makes building â and following â awesome, effective roadmaps a breeze. Here's a list of 5 product roadmap software in 2023.
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