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Killer features are innovative and solve customer problems in a way that no other product does. While a killer feature doesn’t automatically make your product great, it works with other aspects of your product to drive growth. Read along to learn more about killer features and strategies to build them for your SaaS. TL;DR. Killer features are rare, but they add extra value to customers and make your product more likable to both new and potential customers.
This is the first of several product management articles I will be writing until I successfully break into product management. This is for my fellow future entry-level product managers and other people looking to go into product management. Photo created with the help of canva I just completed a course at Product School, “Product Analytics Micro-Certification (PAC)™,” To commemorate this moment, I decided to write about product analytics in general.
I'm halfway through this week of working through my too-high WIP. So far, I exposed my WIP and talked about how I planned to use continuous flow in Part 1. Part 2 was about cycle time and using Cost of Delay to make easier decisions. Today is about why I don't use a real backlog because I get interruptions. I want to make those interruptions easier to manage.
Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. In this CX for Growth webinar, we explore the world of B2B SaaS social media with one of our partners, Chatdesk , a customer care platform that helps businesses increase conversions and provide a better customer experience through social and support channels.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
When a product doesn’t have good customer retention, it’s like working with a leaky bucket. Without existing customers coming back to your product, sustainable growth and revenue become much harder. Even more, a satisfied customer who continues to use your product is more likely to recommend it to others. Bain & Company found that a 5% increase in customer retention can lead to a 25-95% increase in revenue. .
Brands that know how to create raving fans will always take the lion’s share of customers. Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. Sounds too good to be true? Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool.
Helping teams to shift from a task-focus to writing user stories requires a different approach than simply introducing user stories as a new tool. You have to adapt the existing practices, by changing how teams think about and discuss the work they do. “Change from…” is different for people than “Start with…” Here’s how I help them shift.
This post was originally published on Dice. During uncertain times, businesses have a common playbook. First, they implement a hiring freeze, then they go looking for other ways to cut costs and boost efficiency in order to survive. But there’s another potential path forward: product-led growth (PLG) , which enables SaaS companies to efficiently chart a course for durable growth instead of simply hunkering down.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
What is Competitive Intelligence? Competitive intelligence is defined as data-driven insight into the competitive landscape of your target market. Consequently, it breaks down where your competitors are and where they’re headed. Furthermore, it’s an essential skill for product professionals to develop to position a product effectively. Broadly, competitive intelligence is used to assess trends in the target market, identify competitors, and evaluate their products and positioning.
This post was originally published on CSMWire. According to Merriam-Webster, squishy refers to something that is “soft, yielding, and usually damp,” which perfectly describes my dog’s chew toys after a few minutes of play. Within the world of customer experience (CX) and customer success (CS), however, I use the term squishy to describe a team that operates on the basis of intuition or assumed best practices, not hard evidence.
Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Here, we have gathered 23 real-world examples of how businesses in different industries use embedded analytics to make the most out of their data in order to enhance their data-driven decision-making processes for competitive advantage and revenue g
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
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