Sat.Jun 27, 2020 - Fri.Jul 03, 2020

3 Things Product Managers can do to Serve Their Teams Better

Mind the Product

Where can product managers add value, specifically to better serve their team, which in turn makes for a more aligned and functional product team? The product manager’s role is ambiguous at the best of times, although as Martin Eriksson alluded to in his write-up A Decade in Product – a Retrospective, the definition of the [.]. Read More. The post 3 Things Product Managers can do to Serve Their Teams Better appeared first on Mind the Product. Guest Post Decision Making Delivery Ux

Integrated Products or Integrated Workflows: What Your Customers Really Want

Proficientz

Your customers don’t care about integrated products as much as you think, but you’d never know it. They never miss an opportunity to tell you “your products need to be better integrated” In reality, it’s just their roundabout way of telling you what they ultimately want – integrated workflows. Years ago, I was facilitating a customer advisory board for one of my clients. Their customers were large retail banks and credit card issuers.

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Product Management 101: The Value Gap

ProductCraft

When a customer starts using your product, they have certain expectations of how it will perform and what capabilities it should have. If the actual product experience doesn’t match these expectations, the chances that this customer will churn go up. This potential mismatch between reality and expectation is known as the value gap. What is. Read more » The post Product Management 101: The Value Gap appeared first on ProductCraft by Pendo.

11 Easy Ways to Boost Feature Activation and Delight your Users

Userpilot

Feature activation can make or break your product. That's not an exaggeration. It doesn’t matter what features you build if your users aren't using them. And if they end up not using most of your product's features, then your product isn't providing enough value. That's what leads to churn. Customer retention and feature activation are closely linked. Nail feature activation and you'll quickly see an increase in retention.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

Soft Skills for Product Managers by Brant Cooper

Mind the Product

In this ProductTank London talk, Brant Cooper, CEO and Founder of Moves the Needle gives some guidelines for dealing with uncertainty, no matter the size of a company, and reveals what soft skills can help product managers. Watch the video to see Brant’s talk in full. Or read on for an overview of his key points: [.]. Read More. The post Soft Skills for Product Managers by Brant Cooper appeared first on Mind the Product. Product Management Skills Video Empathy experiments Innovation ProductTank

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The 4 most recent product design books every designer should read

Imaginary Cloud - Design

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. Sadly often, they answer: Don't Make Me Think or Design of Everyday Things. That’s the moment I know that my interlocutor knows very (very!) little about product design. Why is that? Well, don’t get me wrong. It is not that those books are bad.

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Product Retention: How Your Go-to-Market Approach Impacts Churn

ProductCraft

Retention is a key factor that can make or break a SaaS business, especially during an economic downturn. In the early 2010s, we all saw the risks of paying a lot upfront. B2C companies like Handy and Uber, for example, had amazing sign-on deals to acquire new customers. However, these ended up being disastrous for. Read more » The post Product Retention: How Your Go-to-Market Approach Impacts Churn appeared first on ProductCraft by Pendo.

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Efficient Product Feedback Loop – Best Customer Strategies & Latest Tools

The Basics of Product Management

An efficient and easy product feedback loop is an essential component of every successful product. Your target audience should know how to reach out to you. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Of all the product management skills , this is one of the most important ones. Are you looking to break into product management ? Then these strategies are a must know for every product professional.

Say Yes!

The Product Coalition

Why the Famous Advice Telling you to Focus and say no is all Wrong Photo by Drahomír Posteby-Mach on Unsplash There is this standard piece of productivity advice out there telling you to “Say No”?—?to to distractions, to people who try to pull you into their priorities and away from yours. The late great Steve Jobs famously said that “Focusing is about saying no”. Here’s one inspiring short video of him making the case for saying no: [link] We miss you, Steve!

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

Trailblazing Women in Product Management: Heather Wiederstein, VP of Solutions Development (Head of Product) at Learning Ally

280 Group

For our next installment of the Women in Product Management series, I interviewed Heather Wiederstein, VP of Solutions Development (Head of Product) at Learning Ally. How did you get into product management? I joke with my team that none of us went to school to be Product Managers. We have fallen into it from some other role. I fell into it being a subject matter expert. I started my career as a classroom teacher and have been working in educational publishing since I left the classroom.

Why we Fought SAFe and how we Lost, by Stephen Culligan

Mind the Product

Stephen Culligan shares an honest and humorous tale of a ‘failed’ attempt to take on SAFe as a consultant in a large enterprise company, and the lessons that came out of the experience. Despite setting and aligning clear product, business and technical goals, employing modern product discovery techniques, and defining the North Star, the project [.]. Read More. The post Why we Fought SAFe and how we Lost, by Stephen Culligan appeared first on Mind the Product.

Integrated Products or Integrated Workflows: What Your Customers Really Want

Proficientz

Your customers don’t care about integrated products as much as you think, but you’d never know it. They don’t miss an opportunity to tell you “your products need to be better integrated.” In reality, it’s just their way of telling you what they ultimately want – integrated workflows. Years ago, I was facilitating a customer advisory board for one of my clients. Their customers were large retail banks and credit card issuers.

TEI 289: Become an agile leader of product management – with Roman Pichler

Product Innovation Educators

Learn the qualities of a successful product manager and leader. Part of the path to becoming a product master is developing as a leader. Leaders of product management need agility, influence, trust, empathy, and motivating vision. And, those are the topics our guest, Roman Pichler, explores with us in this episode. Roman is a product management expert specializing in digital products. He is the author of several books, including his latest, titled, How to Lead in Product Management.

Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.

Measuring to Learn vs. Measuring to Conform

Amplitude

Are you measuring to learn, or measuring to incentivize, justify, and manage? Both needs are valid in context, but teams (and frameworks and processes) often confuse the two. Take a quarterly goal. Once a goal is set, consider what happens to the perspective of the team. A week in, do they challenge the validity of that goal? Do they pivot? Consider a team spending weeks and months converging on the perfect success metric.

Forever Employable – Jeff Gothelf on The Product Experience

Mind the Product

Working in product is a dream job for lots of people but sustaining a dream career certainly isn’t without challenges. There are problems around burnout, advancement, the challenges of specialisation, and in being a generalist. Jeff Gothelf has been there. He woke up one day and realised that his path forward as a design leader [.]. Read More. The post Forever Employable – Jeff Gothelf on The Product Experience appeared first on Mind the Product.

Books 104

Lying To Customers

Mironov Consulting

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( B2B is lumpier than B2C.).

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Successful Companies Build Mind Maps, Not Cool Products

The Product Coalition

Problem to Solution mapping in a user’s brain is crucial. Continue reading on Product Coalition ». entrepreneurship strategy startup product-management business

How Embedding AI-Powered Analytics Can Give You a Competitive Advantage

Embedding dashboards and reports aren’t enough. Futureproof your application by offering instant, actionable insights that will give you and your customers a competitive advantage.

Product Management in Times of Crisis

Ask Benny

The role of the product manager is to focus the team even and especially in time of crisis Human Behavior.

User Research for Product Managers by Yue Wu

Mind the Product

The product manager is the voice of the user. In this ProductTank San Francisco talk, Yue Wu – Head of Product for Home & Local Services at Yelp – gives some stories and tips for understanding users and how to be more convincing as a product manager. This talk also includes a Q&A session at [.]. Read More. The post User Research for Product Managers by Yue Wu appeared first on Mind the Product. User Research Video Discovery Feature Discovery ProductTank San Francisco

Why Churn Analysis is the Key to Improving Customer Retention

Amplitude

Acquisition is expensive. That’s why companies are focusing more and more of their efforts on retention to grow their businesses. By running a churn analysis, you can identify ways to fix issues that are causing your customers to leave. As a result, you improve customer retention. What Is Churn Analysis? Churn analysis is the process of evaluating your data to discover where in the customer journey people stop using your product, and why.

How To Prioritise Features for Your Product

The Product Coalition

Here are the 3 steps to prioritising features for your product Continue reading on Product Coalition ». product-management technology mvp prioritization startup

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

The 2020 UX Research Tools Map

UserInterviews

Your freshly updated map to the universe of the best user research tools to find gaps and overlaps in your stack

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The Value of Mentoring for Product Leaders

Mind the Product

Adam Thomas loves to mentor – he jokes that in the multiverse where there’s a million different versions of yourself, “in 40% of them, I would be a teacher”. “I I just get a huge kick out of it. I love seeing people understand things, seeing the lights come on.” Adam’s career has seen him progress from [.]. Read More. The post The Value of Mentoring for Product Leaders appeared first on Mind the Product.

Living and Working with Lupus

Modus Create

Living with a chronic illness is difficult – especially when working or at other times of high stress. This is my story and a guide for many of my potential readers who are suffering from Lupus or some other chronic disease that affects your life and work. This article is also helpful for managers who have employees who suffer from Lupus or have a similar issue. My Story. In late 2015, I began having minor pain in my hip.

Behavioural Design Case Study: Headspace

The Product Coalition

Image courtesy: www.boldbusiness.com While Consumer App Designers have begun to increasingly use the understanding of human psychology to make their Apps more ‘effective’ in achieving their goals, its ultimate impact on users’ life is debatable. Rare are the Apps that genuinely attempt to do good to users and thus positively impact society at large.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

How we work remotely from Singapore

Nulab

Even before the outbreak of COVID-19, many Nulab team members all over the world have been working from home or remotely. While the transition to everyone working out of office isn’t always the smoothest , already having some protocol in place made the transition easier when circumstances demanded that we stay at home. In Singapore, my teammate Jenny and I had been working at our satellite office NuSpace , which also functions as our community space for Nulab users.

Monthly Members Roundup – June

Mind the Product

If like us, you have absolutely no idea where the month of June went or what happened in it, we’re here to help with our latest Mind the Product Membership monthly roundup. From adapting your style as a leader and hacking confidence like a pro, to expert advice on OKRs and free book chapters from [.]. Read More. The post Monthly Members Roundup – June appeared first on Mind the Product. General members roundup Prioritised Members' Content

Books 97

Recognizing Longevity

Mironov Consulting

During my recent move, I was channeling Marie Kondo and cleaning out old office stuff when I uncovered some mementos from the 90’s and 00’s. They reminded me how companies often celebrate hierarchy but rarely longevity – the willingness and commitment to stay with a company long enough to have an impact. Back story: I joined a 20-person startup in 1998 as the first product person. The company was called iPass, led by founder Chris Moore. (He’s